Work content:

1, responsible for answering all kinds of questions (online or by phone) in the process of using the software, requiring customer service personnel to master the running logic of the software and know how to handle or answer all kinds of questions.

2. Help and answer the problems encountered by users in the process of opening an account and trading, so as to facilitate users to open an account and trade smoothly.

3. Be able to pay a return visit to customers provided by the data system, be good at finding problems, listen to customers' voices, understand customers' needs, and promote customer transformation according to actual conditions.

4. Be able to master the company's software products, trading systems and various customer service skills.

5. Analyze customer data, find risk problems, and timely feedback and communication.

6. Collect users' needs, excavate and distinguish users' needs and feelings, and provide opinions for batch management of website users.

Service hours:

Customer service is generally 24-hour service, and you can call at any time. If you have any questions about products, services and usage, you can call Gitzo's customer service phone number and find the manual customer service according to the voice prompts. Old customers, new customers, complaints, sales, businesses and other issues can call this number.