Contact the Grant Center. According to the official website of the civil affairs department, if there is no data on the student loan *** and the borrower in the student's place of origin, you can directly contact the loan process subsidy center in the student's place of origin to ask if there is relevant data or other help, provide more accurate information or guide to the relevant department for help. National student origin credit student loans refer to student loans issued by the China Development Bank to eligible freshmen and current students of ordinary colleges and universities whose families have financial difficulties, and are processed in the county (city, district) where the student's registered residence is before enrollment.