I think it's the first time to meet a customer to talk about the specific situation, but some ways must be paid attention to. First, pay attention to appearance. A calm appearance will leave a good impression on the guests. Second, pay attention to your own speech speed, not too fast, follow the customer's speech speed, and don't drown out the other party's voice. Third, we must remember that in the process of talking with customers, we should not rush to sell our products, we must listen to each other's opinions first, don't interrupt each other's conversation halfway, and talk to customers with humility. Fourth, you can introduce some topics of interest to each other in the conversation to cooperate with the promotion of your own business. Fifth, the first conversation should not be too long. A brief introduction will impress customers. If you give a lot of details, customers will get bored.
Chen Yu, Executive Director of Wei Bao Capital Company
Front-line salespeople often sigh-what kind of salespeople will meet what kind of customers! It is a fact that salespeople who look smart at first glance usually meet cunning customers. On the contrary, it seems that loyal salespeople are more likely to impress customers. In fact, I think this is a manifestation of customers' deliberate exploration and research. Because they don't know our products or services, it's normal, so some sales teams will adopt a team sales strategy, that is, arrange different sales staff to market according to the customer's personality, so the conclusion comes out. What should customers talk about when they meet for the first time? Salespeople should shape themselves into "chameleons" and make different expressions according to customers' personality characteristics, but when talking about their products or services, they must be professional, firm and decisive, stick to the bottom line and dispel any unreasonable desires of customers!
Angelababy | Marketing Manager of Zhong Yi Yunti Investment Management Co., Ltd.
I think that when you meet a customer for the first time, you should look at all aspects of the customer, such as clothes, words and deeds, etc. We can't talk about products now, let's start with other aspects first. Otherwise, it gives people the impression that only customers sell products, and the purpose is too strong.
He Song Wu | Citibank Sales? Supervisor
In fact, I think there are some problems with this topic! What kind of clients did you meet for the first time? What did the client see you for? If I am engaged in insurance and finally make an appointment with a customer, I will communicate like this ... Let's not talk about products, but talk about a relaxed topic, such as looking at the customer's clothes, which feels elegant and beautiful, so that we can pass a simple speech, such as (Hello, look at your clothes, I think you are a very fashionable person, and I really want to know what you like to do in your spare time outside of work and life. And unless the customer is very direct, please talk about your products! Otherwise, we must find a breakthrough in the chat process! If you are selling wealth management products, it is different to book a coffee shop or a bank! So narrow down the scope of this problem, be specific, maybe our interaction will be more targeted!
Wenjia Sun | Marketing Director of Hunan Glory Life Technology Co., Ltd.
Meeting customers for the first time is mainly to leave a good impression on customers, such as speech, manners, etiquette, connotation and so on. As for work, you can stop at once, but you must lay a good foundation for your next visit. When customers basically recognize you, a lot of business will follow.
He Jilin | Former Senior Investment Consultant of Chengdu Yingtai Fengze Technology Co., Ltd.
The first meeting can be divided into two situations. The first is the worship of strangers. After meeting, let others know who you are first, and then know who the customer is. As for speech, it can be decided according to your own products and the target group of strangers. For example, I work in Amway. When I see young people staying where they are in the street, I will take the initiative to say hello. Here, I don't just go up and say hello, but stand next to each other and look around first. Don't let people think that you have a strong purpose and then ask: Are you waiting for someone, too? Chat slowly and try to leave your contact information, and the whole process will be natural. The second is to make an appointment in advance. Such customers are already interested customers, so there is no need to talk too much when meeting (as I must have said before). After exchanging greetings, cut to the chase. First of all, we should dig the customer's needs again, and the more detailed the better. Understand the needs and then package the selling points and company advantages according to the customer's needs. Sales is an art, different products, different customer groups and different communication channels use different words. In fact, my topic can be further refined to a certain industry, so that everyone will have more knowledge and insight after speaking.
Bai Chen | Meituan Market BD
Look at people's dishes, as appropriate.
1. The other party is resolute, don't procrastinate, and go straight to the point.
2. The other person likes to talk a lot and get to know your level through the discussion of various topics, so follow the chat and change the topic in time.
3. The opponent's gas field is not strong, and his position and arguments are not firm enough. Everything depends on you.
Manager of Guo Mu Hejia Animal Husbandry Science and Technology Office
1. When you meet customers for the first time, it is very important to impress them. Please make sure your dress style. The type of customers determines what you wear. 2. Get to know customers deeply and introduce yourself and the company in simple and easy-to-remember language. 3. When you meet a customer for the first time, please don't make a deal. Of course, trading is better. Your purpose is just to get to know your customers and let you gain something without pressure.
Fiona | Michael Page SC
In fact, the first meeting has two purposes, one is to show the customer that you are a valuable and trustworthy collaborator, the other is to open the door to follow-up communication (in order to achieve this goal, the content of the conversation will vary from person to person), and the other is to fish for information as much as possible to understand what the customer really wants.
Ang | handsome freelance artist
Remember first! Don't talk about your products directly, which will only make customers feel bored and disgusted. You can try to understand the interests of customers and then chat naturally. After you feel that the time is ripe and customers have established a good relationship with you, introducing products will deepen customers' trust in you.
Hou | Mingya Insurance Senior Broker
The process of previous training is:
1. Greetings and compliments;
2. Tell me about the company (how awesome the company is);
3. Tell yourself (introduce yourself and the reason for applying);
4. Talk about products after communication in the early stage;
5. I haven't communicated, collecting customer information and looking for a purchase point;
6. Leave a reason to meet again and make an appointment to meet next time.
Now we communicate by telephone, email and instant messaging software. The meeting is basically to sign a bill. With the development of the Internet, sales methods are also changing.
Su Xiangjia | Sales Manager of Shenzhen Pengyuwei Technology Co., Ltd.
Two general directions: one is to understand the customer's demand for products first, which is the purpose; The second is to make friends through greetings and get to know some of the customers' personalities, manners and so on.
Wang Mingmin | China Ping An Integrated Financial Account Manager
Meeting a customer for the first time will first leave a good impression on him. He is humorous and has quality. He feels that you are valuable to him and can bring him positive energy, so he is willing to approach you.
Secondly, you should get his basic information in the conversation and know what he is interested in.
Third, understand his views on your industry and his needs.
This will help your to further contact and achieve the purpose of this meeting.
Chen Junyu | Senior Marketing Director of Dayi Internet Brand Service Organization
Everyone has different ways to talk to customers, but there is a main line to follow. 1. Necessary greetings. 2. Understand the pain points of customers by asking questions. 3. Introduce your solution and create a dream space for customers. Because everyone's personality, background and meeting time are different, the coping style on the spot is bound to be different. What to talk about depends on what questions you have set and whether these questions are coherent ~ ~ Generally speaking, communication gets to the point. If the first question is the customer's problem, you are passive. For example, after greeting, customers have home advantage and often ask you how to provide services first; After you answer this question, the customer will ask what your case is; You can only continue to answer; Then the customer asks how much you charge ~ ~ and so on. If you are tired of answering customers' questions, it is difficult to know what the real pain points and needs of customers are. If you ask the first question after greeting at the meeting, try to let the customer talk, and understand the current pain points of the customer from the process of talking, which is very helpful to the success rate of sales ~ ~ Here, how to ask the first question, whether the content you ask can enhance the communication desire of the customer, needs thinking and design, and the consistency of the next two or three questions is a necessary means to dig deep into the pain points of the customer. It can also be understood that bait leads to your solution, so when meeting with customers, what to talk about can actually be imagined in advance, because the direction of discussion is guided by his topic ~ ~ ~ I am a little cautious when talking about customers. Although the customer has a competitive relationship with his competitors, they may also be friends. He knows what his competitors have done, but his competitors won't tell him how to do it. At this time, you.
Eric Li | Team Manager and Store Manager of Heng Chang Litong
Nowadays, society pays attention to less nonsense, and blindly conforming to customers will not be recognized but will not be respected. I am engaged in the loan industry. Generally speaking, I first explain my intention directly to my customers, communicate with them on an equal footing, and even act as a more powerful initiative to let them know that everyone is busy. I'm not here to waste time with you. I understand that we are cooperative and there is no God service model. I will explain the advantages and disadvantages of my product and why customers need to choose you. On the contrary, the best time for customers to express their concerns will not exceed 65,438+00 minutes.
Yuan Station | Regional Director of Shenzhen Small Ear Power Supply Co., Ltd.
Since this is the first time we meet, we feel that we can simply say hello and praise, and then what we say depends on the specific situation. The theory is dead, and people are still alive. Some 1 can bring a subject into the greeting: other people don't want to talk about it, it's up to them. Maybe customers already know your company when they meet you, but they just want to know you and the whole company through people. There are also customers who are straightforward and like to talk about business directly because time is tight. There is no fixed mode of thinking when meeting customers. The only thing in sales is that you need to be flexible. Without careful observation, one more word may be wrong.
Xie Yuanda | Business Manager of Wine Age
If you are a stranger, introduce yourself first, and then ask about his needs. Don't talk about your product. Maybe your product doesn't suit him.
When you understand his needs, you can guide his needs. Sales is to solve customers' problems. When the problem is solved, you will succeed naturally. Of course, this is only after you know what the company needs, you will ask. You should be prepared in the early stage. The so-called know yourself and know yourself. If you want to be a stranger in a company, you must know enough information in advance, such as mobile phone number and legal person. Most of these can be found online.
Shen Tao | Commercial Director of Shenzhen Zhiyuan Electronic Technology Co., Ltd.
First, introduce yourself briefly, and then tell the customer the purpose of your visit. Don't think too complicated. Pay attention to the rhythm of your communication with customers, so that the two sides can communicate more comfortably. I went to visit customers, sell lcd advertising machine, touch all-in-one machines and splice walls. If the customer tells me the specific needs in advance, I will prepare the quotation plan and print it out and take it with me. If I don't make it clear, I will confirm the specific needs in person and send them to customers later. Record and sort out the customer's needs. If the customer has any questions that can't be answered face to face, he can go back and confirm with the technology before replying. There is no need to answer uncertain questions, which will confuse customers. Remember that you want to talk about cooperation, not nonsense.
Liang Shun | Project Manager, Beijing Eurasian Institute of Efficient Agriculture, Forestry and Biotechnology
Meeting for the first time, please give me more advice! (Too out ...) Hello! * * * Elder brother/sister, I'm ... (nothing to do with me ...) handsome/beautiful. Do you want to make an appointment? (What are you doing ...) Different people decide different meeting contents. There is no need to be too deliberate about "thin enough to shock Britain". Not many people fall in love at first sight. Go out and walk more, and you will definitely find your own "love at first sight". Learning can make you have endless topics for each other, just like a boy who never wears makeup again, but knows that the mask is used to apply. Final advice: "Never ask a girl who Sophie is!"
Zhang Haiqiang | Founder of Beijing Octopus Electronic Commerce Co., Ltd.
Give priority to understanding or business, talk about experience, business, resources, performance and specialty. ...
Feng Rongxin | Aurora Push Senior Account Manager
In my experience, the first meeting is mainly about talking about things, talking about value with a professional eye, and if you recognize the value, you can continue to contact and talk about feelings or something. This stage embodies sales as a person. Doing business means being a man and doing things.
Huang Jiajia | China Life Business Manager
Talking to people, talking nonsense. Don't spend too long introducing the product, but master it in three minutes. Then look at the customer's reaction. If you are interested, you can continue to talk about products, and don't rush for success. If you are not interested, talk about other topics, beat about the bush, and get as much information about customers as possible.
Ai Yaqi | Hua Teng Wealth Business Manager
Personally, I think customers should talk about important topics first, such as price! Cost! These important events can be a little stronger in the early stage, and then we can talk about other topics, or we can talk about them in another way, but we still have to distinguish what kind of customers are. If we think that the way of talking with customers can better promote cooperation, we will negotiate with them in that way. This is changing rapidly, and a careless customer flies away! Everyone has his own way, this experience, and then grow up.
Xiao Zhi | Search Network Business Manager
When I meet a customer for the first time, I think we should first close the distance through chatting, and change from a strange relationship to a friend relationship, so that people will not hate you; Secondly, communicate with customers and let them recognize your point of view; Thirdly, in the process of chatting, pay attention to collecting customer information and find out the customer's demand points through analysis; Finally, according to the needs of customers, design solutions for customers and communicate with customers. If the customer agrees, he will sign the bill to make things happen. If not, he will leave a reason for the next meeting and let it happen again. The whole chat process runs through the greeting, and the chat content is mainly about family life, social hotspots or topics that customers like. Don't ramble and talk, but be topic-oriented and know the basic situation of the customer's family, work, occupation, education and marriage.
Zhu, Director of Wealth Department II of Shanghai Salt Merchants Group
Customers who meet for the first time can be divided into several types if they want to talk. First, if they take the initiative to come to invest, they will come to learn many products on the market, including fund trusts and even P2P, but they may also come for commissions and rebates. Second, if the insurance customer asks for insurance on his own, he is either crazy or may have anticipated the existence of reinsurance, so he will go straight to the subject and need insurance. Third, peers are either poaching or inquiring about the income of all aspects. As far as Jingjing is concerned, it is even more difficult to meet strangers automatically. Personally, although there are resources of the Chamber of Commerce, the probability of meeting is almost zero.
Li | Minister of International Sales Department of Huaxi Energy Industry Co., Ltd.
This is mainly to see the purpose of meeting. If it is a strange interview, it is mainly to show who you are and what you do, to understand the customer's thoughts and to leave a chance for the next visit. Don't say simple words, ignore what others say, just finish what you want to introduce.