The certificate counter can be opened.

By checking the official website information of the Postal Savings Bank of various provinces and cities in my country, we learned that the bank’s loan settlement certificate requires the user to go to the Postal Bank counter to issue it. When applying, you need to bring your personal identity document, Postal Bank card and other relevant materials. This provision is also to protect users’ personal privacy information and prevent users’ personal transfer information from being leaked.

In special circumstances, if you have something that cannot be handled on site, you can authorize others to help handle it. You need to sign a power of attorney before bank staff can handle it for you. In addition, bank staff can only issue a settlement certificate if the loan is repaid. If the loan has not been repaid, bank staff will not issue this certificate.