On the afternoon of February 1, the People's Bank of China, the Ministry of Finance, the China Banking and Insurance Regulatory Commission, the China Securities Regulatory Commission, and the State Administration of Foreign Exchange jointly issued the "Notice on Further Strengthening Financial Support for the Prevention and Control of the Novel Coronavirus Pneumonia Epidemic" (hereinafter (referred to as "Notice"). The "Notice" consists of five parts and contains 30 measures. The "Notice" mentioned that companies severely affected by the epidemic that have difficulty repaying their loans when due can be extended or renewed. Support relevant enterprises to overcome the impact of the epidemic disaster by appropriately lowering loan interest rates and increasing credit loans and medium- and long-term loans. For those who are hospitalized or quarantined due to infection with new pneumonia, those who need to be quarantined for epidemic prevention and control, those who participate in epidemic prevention and control, and those who have temporarily lost their source of income due to the epidemic, financial institutions should give appropriate preferences in credit policies and flexibly adjust housing Personal credit repayment arrangements for mortgages, credit cards, etc., with reasonable extension of repayment deadlines. In addition, some fees for listing companies in severely affected areas will be exempted and exempted. The full text of the notice is as follows: Since the outbreak of pneumonia caused by the new coronavirus, the Party Central Committee and the State Council have attached great importance to it. The financial system has conscientiously implemented the decisions and arrangements of the Party Central Committee and the State Council, taken proactive measures to ensure smooth financial services, and played a positive role in supporting epidemic prevention and control in various places. Currently, epidemic prevention and control is at a critical stage. In order to effectively implement the spirit of the Central Committee of the Communist Party of China's "Notice on Strengthening the Party's Leadership and Providing Strong Political Guarantee for Winning the War on Epidemic Prevention and Control" and the work deployment of the Central Leading Group for Response to the New Coronavirus Infection Pneumonia Epidemic, further strengthen financial To support the epidemic prevention and control work, the relevant matters are hereby notified as follows: 1. Maintain reasonable and sufficient liquidity and increase monetary and credit support (1) Maintain reasonable and sufficient liquidity. The People's Bank of China continues to strengthen its guidance of expectations and provides sufficient liquidity through a variety of monetary policy tools such as open market operations, standing lending facilities, re-lending, and re-discount, maintains reasonable and sufficient liquidity in the financial market, and maintains the smooth operation of money market interest rates. For financial institutions affected by adjustments during the Spring Festival holiday, branches of the People's Bank of China will appropriately increase their tolerance for deposit reserve assessments in late January 2020 based on actual conditions. Guide financial institutions to increase credit extension to support the real economy and promote reasonable growth of money and credit. (2) Increase credit support for areas related to epidemic prevention and control. During the period of epidemic prevention and control, the People's Bank of China, together with the National Development and Reform Commission and the Ministry of Industry and Information Technology, will regulate the production, transportation and sales of medical protective clothing, medical masks, medical goggles, new coronavirus detection kits, and negative pressure ambulances used in response to the epidemic. , disinfection machines, 84 disinfectant, infrared thermometers and related drugs and other important medical supplies, as well as key enterprises that provide important daily supplies implement list management. The People's Bank of China provides low-cost funds to financial institutions through special re-lending, and supports financial institutions in providing credit support at preferential interest rates to enterprises on the list. The central government provides interest discount support to key enterprises for epidemic prevention and control. Financial institutions should proactively strengthen service docking with relevant hospitals, medical research units and related enterprises, provide sufficient credit resources, and fully meet the needs of relevant units and enterprises for health and epidemic prevention, manufacturing and procurement of medical supplies, public health infrastructure construction, and scientific research. Reasonable financing needs for key research, technological transformation, etc. (3) Provide differentiated and preferential financial services to regions, industries and enterprises that are greatly affected by the epidemic. Financial institutions must improve financial supply capabilities in areas severely affected by the epidemic by adjusting regional financing policies, internal fund transfer pricing, and implementing differentiated performance appraisal methods. For industries such as wholesale and retail, accommodation and catering, logistics and transportation, and cultural tourism that have been greatly affected by the epidemic, as well as enterprises with development prospects but temporarily experiencing difficulties due to the epidemic, especially small and micro enterprises, they must not blindly withdraw loans, cut off loans, or suppress loans. loan. For enterprises severely affected by the epidemic that have difficulty repaying their loans when due, they can extend or renew their loans. Support relevant enterprises to overcome the impact of the epidemic disaster by appropriately lowering loan interest rates and increasing credit loans and medium- and long-term loans. Government financing guarantee and re-guarantee institutions at all levels should cancel counter-guarantee requirements and reduce guarantee and re-guarantee fees.

(13) Increase the security of electronic payment services. Support banking financial institutions and non-bank payment institutions to use remote video, telephone and other methods to conduct merchant access review and daily inspections during the epidemic prevention and control period, and strengthen risk prevention and control through transaction monitoring. Encourage clearing institutions, banking financial institutions and non-bank payment institutions to offer payment service fee discounts to merchants in specific fields or regions. Banking financial institutions and non-bank payment institutions must strengthen electronic channel service guarantees, flexibly adjust relevant business limits, and guide customers to handle online transactions through electronic channels such as electronic commercial draft systems, personal online banking, corporate online banking, mobile banking, and payment service APPs. Payment and settlement business. (14) Effectively protect the public’s rights and interests related to credit reporting. The branches of the People's Bank of China and institutions accessing the basic financial credit information database must properly arrange credit inquiry services and guide the public to conduct credit inquiry through the Internet and self-service inquiry machines. It is necessary to reasonably adjust the submission of overdue credit records. For those who are hospitalized or quarantined due to infection with new pneumonia, those who need to be quarantined for epidemic prevention and control, and those who participate in epidemic prevention and control, who fail to repay in time due to the impact of the epidemic, as determined by the access institution , relevant overdue loans may not be reported as overdue records, and those that have been submitted will be adjusted. For individuals and companies that have temporarily lost their source of income due to the epidemic, they can submit their credit records according to the adjusted repayment arrangements. (15) Unblock emergency funding channels from the treasury. Establish a cooperative working mechanism between the treasury and banks, keep abreast of the financial department’s epidemic prevention and control fund allocation arrangements, and do a good job in fund allocation at any time. Strengthen guidance on relevant business of commercial banks, establish an information feedback mechanism, and track fund disbursement status in a timely manner. The People's Bank of China and commercial banks ensure smooth channels for fund transfers and safe and stable operation of treasury business-related systems, and build a "green channel" for epidemic prevention and control appropriations. Treasury departments at all levels must simplify business processing processes and procedures to ensure that epidemic prevention and control funds are disbursed in a timely, safe, and accurate manner. (16) Effectively protect the legitimate rights and interests of consumers. Financial institutions must establish the concept of responsible finance. For branches that are temporarily closed or adjust their business hours due to the epidemic, they must announce to the public in advance and proactively explain the branches that are close to normal business. Financial institutions must make full use of online and other methods to keep complaint channels open, optimize customer consultation and complaint handling processes, and promptly and properly handle financial consultations and complaints related to the epidemic. Financial institutions must effectively strengthen industry self-discipline, maintain market order, and must not use the epidemic to conduct inappropriate financial marketing. 3. Ensure the security of financial infrastructure and maintain the smooth and orderly operation of the financial market. (17) Strengthen the service guarantee of financial infrastructure. The financial market infrastructure must improve its service guarantee capabilities in terms of working mechanisms, staffing, office space, system operation and maintenance, and technical support to ensure the normal operation of issuance, trading, clearing, settlement and other businesses, and implement the entire process and entire chain as much as possible operate on. It is necessary to formulate emergency plans to respond quickly and efficiently to emergencies. It is necessary to strengthen communication with competent authorities, market institutions, and other financial infrastructure to maintain smooth connectivity of business systems. For areas severely affected by the epidemic, "green channels" should be opened, special service arrangements should be provided when necessary, and service charges should be reduced. (18) Properly carry out financial market-related businesses. Financial institutions must rationally deploy personnel, steadily carry out financial market-related transactions, clearing, settlement, issuance, underwriting and other work, and strengthen liquidity management and risk response. It is necessary to reasonably guide investor expectations and ensure the smooth and orderly development of various businesses in the financial market. Financial institutions in areas severely affected by the epidemic must maintain normal business interactions and increase support. (19) Improve the efficiency of bond issuance and other services. The National Association of Financial Market Institutional Investors, Shanghai Stock Exchange, Shenzhen Stock Exchange, etc. should optimize the work process for the issuance of corporate credit bonds, encourage financial institutions to submit application materials for the issuance of corporate credit bonds online, and handle filing and registration remotely. Reduce the risk of epidemic spread.

5. Strengthen the leadership of the Party in the financial system and provide a strong political guarantee for winning the battle against epidemic prevention and control. (28) Strengthen the organizational guarantee for epidemic prevention and control. Financial management departments and financial institutions must strengthen the "four consciousnesses", strengthen the "four self-confidences", achieve "two safeguards", and effectively unify their thoughts and actions to the spirit of the General Secretary's important instructions to win the epidemic prevention and control. As a major political task at present, we must go all out to do a good job in various financial services to prevent the war. (29) Do a good job in epidemic prevention and control. Financial management departments and financial institutions should improve the epidemic response mechanism, continue to pay attention to the health of employees, especially those returning from areas with severe epidemics, establish a daily report system, increase epidemic investigation efforts, make good epidemic prevention arrangements for employees, and strive to provide employees with necessary of epidemic prevention supplies. (30) Cooperate with local governments to strengthen emergency management. Financial management departments and financial institutions must follow the principle of territoriality, cooperate with local governments in organizing and coordinating, and handle emergencies in a timely manner. Comply with the local government’s epidemic prevention arrangements and do not shirk or refuse personnel, vehicles, equipment and facilities that need to be requisitioned for epidemic prevention and control. All units must continue to strictly implement the emergency duty system to ensure the smooth flow of government orders. All units should report in a timely manner any situations they encounter during implementation. January 31, 2020 People's Bank of China, Ministry of Finance, China Banking and Insurance Regulatory Commission, China Securities Regulatory Commission, State Administration of Foreign Exchange