Don't lie on the sofa or bed to call customers, which is not only sloppy, but also shows lack of confidence, which is a very disrespectful performance to customers! ?
Greetings: When making a phone call and answering the phone, greet each other. Common words are "hello" or "hello". Try to omit the idioms such as "hello" and "hey" in front, which will be more concise and professional. ?
At the end of the phone call, you should say "goodbye" instead of "goodbye". "Bye-bye" is suitable for close friends, not for communicating with customers. ?
Address: Surnames are very important to people in China, so don't confuse each other's surnames when making a phone call, and call out your own surnames accurately, which is the minimum respect for people. ?
Appellation should be determined according to the specific situation. The other party is the leader of the unit, so we should focus on taking his official positions, such as Director Wang, Director Li, General Manager Liu and Manager Wang. Official position (position) indicates status, so we must pay special attention to the official position of the other party. ?
When you can't determine the position and age of the other person, it's okay to call the man "Mr", but it's not appropriate to call the other person "Ms *". When the other person's age is determined, you can use "Miss *", "Sister *" and "Auntie *". When you are really uncertain, it is not a big problem to use "Ms *". Therefore, after the call is connected, it is necessary to identify the other party's age through voice as soon as possible and find an accurate title. ?
Smile: The communication effect is the best in a relaxed smile situation. People's expressions can be conveyed to each other through voice, so when facing the possible rejection of each other, we should first impress each other with a smile. ?
A telemarketer must be a smiling angel. ?
Don't call customers when you are in a bad mood. Before answering the phone, you should also brew your own expression and float a shallow smile before answering the phone. The effect will be better! ?
Listen: Listening means listening carefully to each other. Don't always interrupt each other's speech, and don't speak in a hurry. ?
The purpose of telemarketing is to make the other party like you, accept you and prepare for sales through communication. Telemarketing is not about who is more eloquent and who can speak better. Therefore, listening to each other's speech not only respects each other's performance, but also finds a breakthrough point from each other's speech.