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Hello, the customer has been in arrears for 6-7 years and the money has not been paid off. How to fix it?
If the customer defaults on the loan and the amount is large, it can be solved through legal channels.

Legal analysis

If there is a sales contract, then the creditor has evidence to prove that there is a legal relationship with the customer company such as sales or supply. If there is no sales contract, customers' orders, creditors' invoices and other evidence can also prove the existence of the factual sales contract relationship. If there is a written receipt, then the creditor has evidence to prove the actual number of transactions. Only by signing the receipt or combining the sales contract can the creditor further prove the amount of payment payable for the actual transaction.

Personal recommendation

If the customer fails to pay back the money for a long time, it can be solved by law. Determine whether the customer is a company or an individual. If it is a company, whether it is still operating normally or going bankrupt, if it is the former, it can directly bring a lawsuit to the court; If it is the latter, you need to know the identity information of the other party before you can bring a lawsuit to the court. Whether the debtor has lived in the local area for one year. If you have lived in the local area for more than one year, you can directly sue in the local court; If you can't find it, go to the court where the other party is registered. Of course, it can also be solved through legal collection by the company. Ask a professional team, who is usually in the form of a risk agent, to divide the money according to the proportion of the money to be returned. But pay attention to choose some reputable teams.

Legal analysis

People's Republic of China (PRC) Civil Procedure Law

Article 3 The provisions of this Law shall apply to the people's courts in accepting civil lawsuits brought by citizens, legal persons, other organizations and among them because of property relations and personal relations.

Article 214 Where a creditor requests the debtor to pay money or negotiable securities and meets the following conditions, it may apply to the grassroots people's court with jurisdiction for a payment order:

(1) There is no other debt dispute between the creditor and the debtor;

(2) Payment orders can be served on the debtor. The application shall specify the specific amount, quantity, relevant facts and evidence requested for payment.