Postal savings bank is a state-owned bank with a history of nearly 70 years. It provides financial services such as savings, loans and payments for the masses, and is deeply trusted and supported by all walks of life. Recently, however, some customers have reported that when using the debit card of the Postal Savings Bank, there will be unexplained account deductions. This situation has aroused widespread concern and made people question the service quality of banks.

For the Postal Savings Bank, customer account deduction is a very serious problem, which needs to be highly valued and solved in time. The bank has launched an investigation into this matter and has taken active measures, including checking the system several times, to ensure that there is no fault in itself and to solve some problems left over from history in time. In addition, the bank has also taken reasonable compensation measures for the economic losses suffered by customers, so as to reduce the losses of customers and maintain the reputation of the bank.

The stable and high-quality service of banks is the foundation of their survival and development. Therefore, the Postal Savings Bank should not only continue to do its own business well, but also further improve its core systems and technologies, establish a sound risk control and management system, and promote business transformation and upgrading, so as to better meet customer needs, improve service quality, enhance customer satisfaction and loyalty, and lay a solid foundation for the long-term development of the bank.