Legal analysis: Financial institutions should give appropriate tilt to the credit policy for people who are hospitalized or quarantined with new pneumonia, people who need to be quarantined for epidemic prevention and control, people who are involved in epidemic prevention and control, and people who have temporarily lost their income sources due to the epidemic, flexibly adjust personal credit repayment arrangements such as housing mortgage and credit card, and reasonably postpone the repayment period.

Legal basis: Item (4) of Article 1 of the Notice on Further Strengthening Financial Support for Prevention and Control in novel coronavirus stipulates that financial services in social and people's livelihood areas affected by the epidemic should be improved. For those hospitalized or isolated people with new pneumonia, those who need isolated observers for epidemic prevention and control, those who have temporarily lost their livelihood due to the epidemic, financial institutions should appropriately tilt their credit policies, flexibly adjust personal credit repayment arrangements such as housing mortgage and credit card, and reasonably postpone the repayment period. Personal business guarantee loans infected with new pneumonia can be extended for one year and continue to enjoy financial discount support. Financial institutions should give priority to customers infected with new pneumonia or damaged by the epidemic, appropriately expand the scope of responsibility and make full compensation.