Here comes the sample essay on the summary of banking services. I hope it will be helpful to your work. Summary and selection of banking services

At the beginning of the new year of XXXX, I attended and studied the work deployment and specific requirements of the Head Office for this year. While mastering the basic tasks and objectives of this year, I also studied the new regulations on accounting operations in detail. For example, enter a password to cover up, the inventory should not exceed 3,, double counting at checkout, double packing, locked bills leaving the counter during the day, and no bills can be added on behalf of customers. In October of XX, the branch reported the hidden dangers of the shuttle payment, and listed the case of XX Bank. In this regard, we have taken active precautions. Through discussion, measures such as sending and receiving money to all staff and giving alarm to each person were established. In addition, during the meeting, I learned about employee assessment methods such as balanced scorecard assessment and mystery man inspection.

once again, the hygiene problem in the workplace and the problem of reaching the standard of business volume were clarified. And participated in the discussion and learned the proposal of the head office on the promotion of intermediary business such as agency funds and insurance. In February, the problems existing in internal control were reported. I study, discuss and analyze and rectify my own problems. When asking for authorization, take the initiative to avoid it and remind you to cover the password input. Ensure safety compliance. Violation creates risks, compliance creates value, and a small bad work habit may bring great risks and bring us great losses. Therefore, in the work, strictly implement the rules and regulations, and create more wealth for customers with compliant and high-quality services.

March and April are the key moments when the business is in full swing. At this time, the fund grows rapidly and the sales volume keeps rising. At the same time, it also caused a sharp decline in savings deposits and the relocation of deposits. The head office informed the mysterious person about the inspection of the housing loan, and urged us to study all kinds of business knowledge hard to better serve our customers. Dual-currency card opening has entered the exploratory stage, and I have targeted to explore the marketing of major customers and some mortgage customers. Although the card opening volume is not high, it has laid the foundation for the later development. XX card was also born in this period, aiming at mid-range customers. I am amazed by its rich financial management function and powerful marketing battle. During this period, training was also carried out simultaneously, and detailed training was given on bank-enterprise reconciliation, accounting file management methods, security regulations, settlement account management methods, service quality improvement requirements, and post examination.

During this period, President XX made an important speech, which mentioned strengthening internal control, vertical independent audit, running a process bank and so on. It also reported the completion of various deposit and loan indicators, market share and deployment for these changes in the first quarter of the bank. On XX, X, I went to the branch to take part in the study of foreign currency anti-counterfeiting, and further understood the characteristics of foreign currency counterfeit money, which greatly improved the anti-counterfeiting ability. In may and June, the opening of dual-currency cards and silver cards entered a white-hot stage. Everyone is trying to open the card, actively respond, and complete the tasks assigned by the bank as much as possible. As the stock market continues to maintain rapid growth, the banking industry has once again set off a wave of third-party depository account opening climax. I participated in the study of third-party depository, and mastered the opening process and maintenance methods.

and learned some marketing experience of third-party depository. During this period, the branch also notified some new rules and regulations, including the management of cash warehouse, and it is not allowed to pay money first before accounting. Once again, it is emphasized that tellers are not allowed to handle business for themselves. In addition, some accounting risk tips are attached, including the management risk of the unit bank settlement account, the management risk of the temporary deposit account, the management risk of the fixed account, the legal risk of checking and standardizing the account opening information, the unsealing of the basic account within three working days, and the door-to-door verification risk? . And the new regulations require door-to-door verification for private loss reporting of more than 1W. During this period, the CBRC came to inspect. The meeting in the bank also informed the competition and appraisal of the civilized service month of the banking industry. Generally speaking, the work in May and June was very substantial. Especially in June, in order to develop the third-party depository business, everyone worked overtime for one day, which actively and effectively promoted the vigorous development of this business. There are also many shortcomings in the work in the first half of the year. For example, the knowledge is one-sided, although it is a private window, but it is still unable to give customers a detailed explanation when encountering personal wire transfer business. In addition, there is room for improvement in business skills, and the business volume evaluation is barely in the middle. In the future, we still need to work hard to improve our business skills. The service level should be further improved to establish a civilized, polite and generous service image for XX Bank. Summary and Selection of Banking Services II

In 27, under the correct leadership of the Party Committee of the municipal branch, we conscientiously implemented the "27" policy formulated by the provincial branch at the beginning of the year. Service is the core competitiveness, namely, establishing the bank, prospering the bank, benefiting from service and serving? Business philosophy. Call service contact meetings for many times, conduct special research and arrange service deployment. Through centralized rectification, the service of the whole bank has obviously improved, and the customer complaint rate has obviously decreased. Mainly grasp the following work.

1. Main work measures

1. Since the beginning of the year, we have taken service as the key work of the whole bank, combined with the actual situation of the Bank, formulated the service management assessment method and various specific implementation regulations in a timely manner, and conscientiously implemented them; Has the city branch formulated? Internal commitment rewards and punishments? Revise the Measures for Inspection and Assessment of Service Work, the Measures for Assessment of Management by Objectives of Trade Unions, and the Measures for Management of Customer Complaints, etc., so as to improve the management system of service work and achieve systematization and standardization. And compiled into a book, distributed to all banks to organize employees to study and discuss.

2. The Party Committee of the Municipal Branch attaches great importance to the service work, and includes the content of service work in the work arrangement, inspection and summary. The top leader takes the overall responsibility, and the leaders in charge pay special attention to it, the competent departments pay special attention to it, and the professional departments cooperate with it, initially forming a large service pattern of the whole bank. The staff's service awareness and service quality are further enhanced, which has a good influence on customers and ensures the healthy and orderly development of various businesses. In May this year, under the great attention of the Party Committee of the Municipal Branch, a special mobilization meeting for service rectification was held, and more than 1 members of the xx Branch team and the person in charge of the outlets attended the meeting. Comrade xx, secretary of the Party Committee of the Municipal Branch, made an important speech, and the heads of xx departments and other departments made a commitment speech, making a solemn commitment to front-line employees and demanding supervision and implementation. The person in charge of the outlets and employee representatives also made statements. After the meeting, we collected the meeting materials and issued them for implementation, which played a better role in promoting the smooth development of the service work throughout the year.

3. The service work is included in the assessment of the President's management by objectives. At the beginning of the year, the leaders in charge of the municipal branch signed a letter of responsibility for service objectives with the heads of branches and urban outlets, clarified the contents of the assessment, and strengthened the management of services. And in the payment of performance pay, the service work is specially included in the assessment, accounting for 1%, and the service office marks the assessment every quarter, and rewards and punishments are linked to performance pay. It has effectively promoted the development of quality and civilized service.

4, based on reality, build boutique outlets. In order to highlight the service brand and expand the influence of xx branch, the city branch has renovated xx branch, xx branch and xx branch's business offices which are located in busy sections and have a large passenger flow according to the standards of boutique outlets. Standardized outdoor signs are installed, and cash area, non-cash area, personal finance area and customer rest area are set up separately, which makes the layout of outlets multifunctional, fully embodies the humanized characteristics, adapts to the service needs of different levels of customer groups in time, improves the service level and enhances the competitiveness. At the same time, earnestly implement the service system. Earnestly implement the Service Work Rules of the Head Office, strictly follow the requirements of standardized service standards of business outlets and second-line first-line service standards, conscientiously implement the recommended service standards of account managers, key individual customers and xx telephone banking of business outlets, and provide various service channels such as self-service banking, telephone banking and online banking for quality customers; At the same time, it is equipped with full-time account managers, and larger outlets are also equipped with lobby account managers; Have more high-quality customer resources; And can provide comprehensive personal financial business products and services, with customer relationship management capabilities.

5. Make every effort to implement the inspection system. This year, we insist on regular and irregular monthly inspections of outlets. According to the relevant requirements of provincial branches, a working group led by xx has adopted methods such as watching videos, testing machines and tools, following up customers, employees and on-site guidance for xx business outlets under its jurisdiction, and making item-by-item inspections according to the service inspection record. Through inspection, the practice and experience of high-quality service work are seriously summarized, and the requirements for on-site correction or correction within a time limit are put forward for irregular aspects. Before April, focus on checking and standardizing the implementation of the service system of outlets and complaining about problems; After May, on Saturday and Sunday, we mainly inspected the problems of handling business, receiving customers and implementing the duty system of the person in charge of the outlets in xx County and xx Sub-branch. In the second and third quarters, the staff of relevant departments were transferred to form an inspection team, which conducted a general inspection of the outlets of the whole bank, scored on the spot in strict accordance with the service management standards, rewarded the top three outlets, and notified the last two outlets throughout the jurisdiction. In the whole year, 6 advanced units and 2 advanced individuals were commended for rewarding service work, and 1 service model network was established. 6. Developed 1 civilized expressions that were vigorously promoted throughout the bank to educate employees. Has it started? Hundred-day quality civilized service competition? Activities, widely carried out in the front-line staff service star management appraisal activities. City Branch issued the Notice on Star Management Appraisal of Service Work in the whole bank, and assessed xx first-line tellers in five aspects: service skills, service quality, service efficiency, service norms and service discipline. * * * Name one-star teller xx, two-star teller xx, three-star teller xx, four-star teller xx and five-star teller xx, and the evaluation results are marked on my work number plate. Xx Sub-branch also increased the performance pay for star tellers by 5 yuan every month. Practice and the evaluation of star tellers have further enhanced the enthusiasm and initiative of employees to learn business and improve service awareness and work efficiency; It has promoted the change of employees' service concept and the improvement of service quality, and laid a good foundation for fully implementing standardized service standards and promoting service work to a new level.

7. A large-scale discussion on service work was held in the whole bank. Since the beginning of this year, in the service work rectification activities, we have taken effective measures to grasp the typical examples and set a good example, intensified the handling of the outlets and personnel complained by customers, and achieved the goal of educating most employees. Since October, combined with the outstanding problems in service work, we have carried out a large-scale discussion activity on service work throughout the bank, requiring every employee to take "? What if I were a customer? Write an article for the topic and talk about your understanding of service work. Further enhanced the development of rectification activities.

8. Since the beginning of this year, * * * has held eight special meetings on service work, held three on-site meetings on service work, issued four rectification notices within a time limit, informed outlets of penalties for six times, and compiled and distributed 13 briefings. Through centralized rectification, the service work of our bank has been significantly improved.

second, the existing problems although we have done a lot of work in the service work and carried out strict management, there are still some problems. First, standardized management can't keep up, the long-term mechanism of service work has been established, and the phenomenon that individual employees are not active and not in place still exists; Second, some sub-branches are not standardized in service management, and the inspection is not detailed and the records are incomplete; Third, the hardware construction of individual outlets is not standardized enough, and the interest rate card is good or bad.

III. Main Work in 28

1. Further follow the decision of the executive meeting of the municipal branch, continue to do a good job in the implementation of the service work rectification activities, and strictly follow the original requirements, do a good job in the monthly work arrangement, work priorities and implementation of rectification contents to ensure the rectification effect. In January, make a summary of the rectification activities of the whole bank's service work, and re-mobilize and redeploy the whole bank's service work.

2. further implement the service inspection system. We will further improve this year's inspection system, outlet assessment method and grass-roots service scoring method, and continue to conduct unannounced visits and regular and irregular inspections to urge the improvement of the service work of the whole bank. While intensifying inspection, we should strengthen the training and counseling of network service.

3. In the fourth quarter, the bank focused on the appraisal of star tellers. According to this year's appraisal method and assessment system for the star management of counter personnel of the whole bank, after more than half a year's implementation, all branches and outlets have been fully opened, with good results. In the future, we will mainly focus on the appraisal management, and honor the top three outlets and the second outlets after notification according to the reward method of service management of municipal branches.

4. Carry out the work of grasping the typical tree as an example in the whole bank. Select one or two standard outlets for the business outlets of the whole bank as the demonstration and promotion work of model outlets. We have done some work in the early stage. In the future, we will formulate standards, standardize management requirements, sum up service experience and promote models in time.

5. in combination with the work of the business center, we will carry out the training and labor competition of service work in the whole bank, mainly through on-site inspection and counseling, holding on-site promotion meetings, holding training courses and other methods to improve the service awareness and quality of counter personnel.

6. Continue to implement the second-line service commitment system. Conduct an inspection and assessment of the service work of various departments of the government since this year, take grass-roots branches to score the service departments of the government on the internet, and report according to the scoring situation.

7. Explore the innovative content of service and expand the service function. Carry out personalized service and differentiated service for customers at various outlets. Timely launch new service brands to continuously meet the needs of customers. Summary and Selection of Banking Services III

The 216 civilized and high-quality service competition has ended, and the head office and provincial banks have also set new standards and put forward new requirements for window services in 216. In order to effectively implement the service requirements of the superior bank, make our service level reach a new level, and truly promote the sustainable development of our business with high-quality services, the overall situation of our service work in 213 is summarized as follows. At the same time, combined with the new requirements of the head office and provincial banks for service work, we will make an overall arrangement for our service work in 213.

in April 216, according to the work requirements of the new branch party Committee, the branch revised the Measures for the Administration of Civilized and High-quality Services of * * Branch, which further refined the inspection standards for window services and increased the punishment for those who violated the rules. After that, the branch's trade union service supervision team and the external professional service inspection agency, based on this, quantified the inspection results through unannounced visits, and launched a civilized and high-quality service competition among the business institutions within their jurisdiction. It should be said that after nine months of strict supervision, inspection and assessment, the overall quality and level of window services of the whole bank have been significantly improved and upgraded compared with the previous year, which is embodied in the following aspects.

1. the service hardware environment of each business institution has been further optimized, and the service facilities are relatively standard and complete, which basically meets the service requirements of the head office. network of commercial establishments