1. You can call the bank service hotline first (or through APP customer service), and the customer service staff will register the information, and then hand it over to the background account manager or customer mortgage agency for follow-up.

2. Housing mortgage customers can also directly call the business outlets to apply.

3. For those who can't apply in advance under special circumstances, such as patients in intensive care or hospitalization, some banks also accept the replacement card after a certain period of time.

4. At present, many banks basically accept the repayment of loans in the current month, and the extension period is mostly ten days to one month (depending on different banking policies).

5. However, for people who temporarily lose their income sources in key epidemic areas, some banks can delay repayment of principal for 3-6 months.

6. In some banks, medical staff, staff members, diagnosed patients and suspected persons and their spouses who participated in epidemic prevention and control, personal loans and credit card overdrafts at ICBC during the epidemic period were overdue due to inconvenient repayment, which was not considered as a breach of contract and did not enter the list of customers who defaulted.