20 12 On September 28th, the Ministry of Housing and Urban-Rural Development of the People's Republic of China issued the Notice on Opening the Housing Provident Fund Hotline 12329, with the main purpose of improving the management efficiency and service level of the housing provident fund.
Enhance the transparency of housing provident fund management, strengthen social supervision, and earnestly safeguard the legitimate rights and interests of paid employees. With the approval of the Ministry of Industry and Information Technology, it was decided to open the housing provident fund hotline 12329 nationwide.
Extended data:
service content
1, policy consulting service. Mainly accepting policy advice on the conditions, requirements and processes of housing provident fund, housing subsidy deposit, withdrawal and provident fund loan business;
2. Consulting services. Mainly accept the deposit of housing provident fund, housing provident fund loans, the balance of housing subsidies and the inquiry service of units and staff service outlets;
3. Complaints and suggestions. Mainly accepting complaints from employees about non-payment (underpayment) of housing provident fund and other irregularities; The suggestions of the masses on the work of the housing provident fund management center and the complaints about the service quality of the staff;
4. Pay a return visit to the investigation service. Customer service personnel take the initiative to call, and pay a return visit and investigate the results of complaints, suggestions and service satisfaction.