Visitors may ask customers whether they are satisfied with the service attitude and handling process during the loan process. They may ask you if you have any questions or puzzles, and will improve and optimize the existing services based on your feedback.
The return visitor may ask you whether you have paid the loan on time and whether you have any repayment problems. They want to know whether you are satisfied with the repayment method and amount, and whether it is necessary to adjust the repayment period or amount. They may also ask if you have received an accurate and clear repayment reminder.
A return visitor may ask you about your future car purchase plan. They may ask you how satisfied you are with the car you bought and discuss whether you are interested in buying another car or renewing your loan. This helps banks or financial institutions to judge customers' repayment ability and credit status, and provide more suitable products and services according to customers' needs.
In addition to the above questions, visitors can also ask other related questions according to the specific situation. For example, they may ask you if you have any suggestions or opinions that you can give them to help improve the quality of service. They may also ask you questions about the loan interest rate and fees, so as to provide you with more detailed answers and guidance.
During the telephone call-back visit of automobile loan, the call-back personnel mainly pay attention to the customer's satisfaction with service, repayment situation and future car purchase plan. By answering these questions, customers can express their opinions and suggestions, and provide reference for banks or financial institutions to improve and optimize their services.