(1) Strengthen confidence, and let customers who are in arrears dispel any thoughts of procrastination, procrastination, shirking and concealment.
Hualvwang
In view of the harsh conditions of bank loans and the difficulty of financing, many customers may dream of being empty-handed and think that debt is a skill and a manifestation of super financing ability. Faced with this situation, you can't get your debts back without being cruel. Therefore, in the initial dunning for customers, it is necessary to show that the company attaches great importance to the management of arrears and the diversification of collection methods, and tell the other party in a firm tone that it would rather spend 20,000 yuan than recover the arrears of 1 10,000 yuan. The implication is that no matter how much the debt costs, we will definitely pursue it to the end, thus warning customers to give up the idea of erasing the debt as soon as possible.
(2) Grasp the collection opportunity according to the enthusiasm of customers who owe money to repay debts.
Do your homework in the company before the door-to-door collection, and make clear the amount of delivery, return and invoicing with the finance department and the material control department. Confirm the exact amount of the payment owed by the other party and know the specific time when the other party owes money. If you are calling, you have to tell him to arrive on time on the next collection day and let him prepare the money in advance. This is definitely much more effective than the reminder on the same day.
(three) according to the length of the payment period, the amount and type of payment, the customer's credibility, personal situation, financial strength, distance from the company and other factors, do a good job in the preparation of "militarization" or "literature and art" collection; "Wu" likes to pull goods, go to court, or collect them in the way he hates most; "Wen" collection is to do the work, help him collect the money owed to him by the following customers, or give him a promotion. Deciding whether to accept the standard of "martial arts" or "literature and art" mainly depends on whether he cooperates with the company in a friendly way. We can only "use force" against those dealers who have ulterior motives and deliberately refuse to pay.
Distinguish the types of families in arrears and take different actions. A person who doesn't pay back quickly but loves face can ask him to pay back the money in front of neighbors and users in the office. At this time, he will take care of his reputation and image and settle the payment. You can even go to his house after work. He doesn't want his family life to be disturbed, so he will check out immediately. For fast payment, we should clearly inform them of the reasons and basis for settlement, and often encourage them to be included in the list of reputable agents; Find the right payer, collect the money quietly, and "it is the best policy to go." It is futile to find a person who can't be the master to settle the payment, or even "startle the snake."