Unconsciously, a year has passed and I have been working in the customer service position for more than a year. Although I have always kept in mind the tasks and objectives of my job, I still have a lot to learn and need to work harder to be competent for this job. In the past year, I have withstood some tests and made continuous efforts to improve my professional level and work skills. My personal work this year is summarized as follows, please review.
First, sincere unity.
Over the past year, my colleagues and I have been able to do a good job of unity, obey the arrangements of the leaders and actively do a good job. Although there are few back-office staff, under the leadership of the leaders, we have made some achievements in unity.
1, diligently complete the work assigned by the leadership;
2. Under the guidance of leaders, study business with other colleagues and explore good working methods;
3, under the guidance of the leadership, establish the overall situation concept, practical work.
Second, strengthen study and strive to improve the professional level.
Over the past year, I have been able to seriously study the company's relevant policies, regulations and compliance work. In addition to daily work such as auditing, recording bills and signing contracts with customers. , in the collection, warm tips, additional loans and other work hard to learn good ways and means, under the guidance of leaders and the help of colleagues gradually have a set of effective working methods.
Third, carry out their duties and do their jobs in a down-to-earth manner.
I love my job and can treat every task correctly and seriously.
1, improve work quality, and timely and accurate data management. Such as data handover, registration and management, insist on the day of processing.
2, strict rules and regulations, the first level of good data audit. As a customer service, I deeply feel that the responsibility on my shoulders is great, and credit risk may occur with a little negligence. So I constantly remind myself and constantly enhance my sense of responsibility.
3, adhere to the working principle, do a good job of signing. I know that the responsibility of customer contract review is more important than Taishan, and I am not careless at all. Over the past year, I have adhered to the implementation of the company's relevant systems, and under the guidance of the leaders, I have carefully verified every customer, from the customer's subject qualification, credit status, current situation and prospects of production and operation projects to repayment ability, and I have carefully reviewed every link without any slack.
Looking back on one year's work, I feel that there are still many shortcomings:
1, only satisfied with the completion of their own tasks, the work is not flexible;
2, the professional quality is not improved quickly, and the knowledge of new business is not enough;
There is still a gap between my work and other peers.
In the new year, I will strive to overcome my own shortcomings, study hard under the guidance of leaders, strive to improve my own quality, actively explore, perform my duties and obey leaders. I will work with all my colleagues, unite as one, and make my due contribution to the company's goals and tasks for the new year.