Summary of the annual work of business managers in 2020 (1) How time flies! In a blink of an eye, 2020 has passed. During my year as the business manager of xx Branch, I worked hard and made continuous progress. At the same time, my professional level has been greatly improved, and my ideology has also made great progress. The work in 2020 is now reported as follows:
One. work summary
Since I became a business manager, I have deeply understood and felt the responsibility and mission of this position. The account manager is a business card for our bank to serve the public and a hub for customers to contact our bank.
The way and manner of communication with customers represent the image of our bank. I always learn communication skills and master communication methods, and treat my work with the attitude of "work is my career" and the way of running forward.
Collect high-quality customer information from all aspects, keep abreast of customer trends, visit the bridge between customers, go down to enterprises and institutions, go deep into customers, take the bus when there is no bus, and carry out daily maintenance for different customers as always, even if it is a short message blessing and greeting, it represents our bank's miss for customers. Answer questions for customers enthusiastically and patiently, face customers calmly with a relaxed attitude and a cordial smile, convey the information they want to know to customers quickly and clearly, communicate well with customers and achieve good results, and win the general recognition of customers for my work.
In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit the examination and filing materials in time. In 2020, accumulated loans of more than RMB xxx were issued, and loans of RMB xxx million were collected on time. There was no case of bad loans and bad credit, and personal compliance work was realized while high-quality operating profits were obtained, which ensured the safety of credit funds.
Second, the existing problems
In the past year, although I made some achievements in various aspects, I also clearly saw my own shortcomings.
1, lack of learning, facing the deepening of financial reform and the diversification of market economy, how to master the latest financial information and the development of our city sometimes can't keep up with the pace.
2. It is necessary to strengthen the exploration of existing customer resources, select the best customers, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to banks.
3, further customer service is young and impetuous, down-to-earth, improve work initiative, do more and talk less, and improve yourself in practice. I am trying to correct the above shortcomings.
Third, the direction of future efforts
In the new year, I will make persistent efforts, pay more attention to the study and research of new regulations, new business and new knowledge, improve working methods, work hard actively, enhance the sense of service purpose, show great courage, show pioneering spirit, consolidate business foundation, work hard in a higher and further direction, and meet all kinds of difficulties in practical work with "new" work.
Annual Work Summary of Business Managers in 2020 (II) Over the past year, under the correct leadership of provincial and municipal companies and the unremitting efforts of all employees of our company, xx Insurance Company has made breakthroughs in its business, taking the lead in breaking through the premium income of10 million yuan in the province. This year, our company completed the annual marketing task assigned by the provincial company two months ahead of schedule, and all the work developed healthily and smoothly. Let's talk about my achievements and shortcomings in the past year in combination with my specific responsibilities.
First, the working ideas
Actively implement the spirit of a series of important instructions from provincial and municipal companies on the company's development, keep pace with the times, work diligently, be pragmatic and seek efficiency, strive for first-class, lead employees in various departments to further change their concepts, reform and innovate, strengthen their core competitiveness and carry out diversified operations in the face of increasingly fierce competition in the insurance market. Through hard work and struggle, the company has maintained a good development trend.
Strengthen all aspects of learning and strive to improve their professional quality and management level. As a leading cadre, I shoulder the important responsibilities and missions entrusted by the superior leaders and all employees, and the company's operating principles and policies need me to implement. Therefore, I attach great importance to the study of insurance theory and the cultivation of management ability. Pay attention to guiding your work with scientific methods, standardize your words and deeds, establish a strong sense of responsibility and dedication, and constantly improve your business and management capabilities.
Continuously improve the overall quality level of the company's business personnel. Over the past year, I have always regarded cultivating the professional quality of convention and exhibition industry personnel as an important part of team building, and implemented a targeted training plan with the manager's office to strengthen the construction of leadership and staff.
Second, enterprise management.
"Without rules, there would be no Fiona Fang". In order to make a company develop steadily, it is necessary to formulate norms and strengthen management. Management is an input, and this input will certainly produce benefits. I am in charge of business work, and I need to benefit from management. Only by constantly improving various management systems and methods and truly putting them into action can we achieve results and see benefits. I have mainly done the following work in enterprise management.
1. Make weekly, monthly, quarterly and annual sales plans of all departments according to the annual sales tasks assigned to us by the municipal company. When making a plan, we should be realistic, and determine the reasonable and achievable goals of each department and office according to the characteristics of each insurance, customers and the situation of each department and office. After the target is determined, I follow the principle of "everything is implemented and everything is supervised", strengthen process management and monitoring, and ensure the smooth completion of the target plan of each department and office.
As the manager in charge of business, I attach great importance to the team building of each exhibition department. Always pay attention to the ideological and professional quality education of department managers and department members. Over the past year, I have organized mobilization meetings and business seminars for many times, carried out business training activities, organized everyone to learn knowledge and find experience, and improved the overall quality of employees. The training focuses on learning insurance theory and exhibition skills, emphasizing the cultivation of team spirit. Learning has promoted the continuous improvement of each team's own quality and laid a solid foundation for the company's sustained and stable development.
3. Help the manager's office to comprehensively promote the innovation of salary system and constantly consolidate the basic management of the company. Establish a salary system reform linked to posts and performance. This year, I focused on clarifying posts, socialization of salary, performance bonus and diversification of welfare, and comprehensively promoted the reform of enterprise salary system. An employment mechanism that can fully stimulate employees' enthusiasm and creativity has been initially established.
Third, the department is responsible for the work.
In addition to business management, I also served as the manager of the first marketing department. There is only one salesman in a marketing department, and my business is mainly to serve big customers. My major client business mainly comes from capital companies. According to the characteristics of the fleet of Shengzi Company, on the basis of the original vehicle insurance, I first opened freight insurance for commercial trucks in the city. The opening of freight insurance not only provides protection for customers, but also increases the company's premium income, which really kills two birds with one stone. Through unremitting efforts, our department completed the premium income of xxxxx yuan in the whole year, including the auto insurance premium of xxxxx yuan, the non-auto insurance business of xxxxx yuan, and the maturity of payout ratio xx yuan. Become an important guarantee for the company's development.
Fourth, shortcomings in the work.
Due to a lot of work and many business responsibilities, sometimes it is inevitable to make mistakes in a busy schedule. For example, sometimes the service is not timely and the statistics are biased. Sometimes you are impatient in your work, and sometimes you are eager for success, which affects the progress and quality of your work; I can't handle some work relationships easily.
In a word, over the past year, I have been strict with myself, self-denial and dedication to public service, raising employees' awareness with my own leading role in thought and using strict system norms in action. Under my leadership, the company's employees take continuous development and construction as their own responsibility, take "honesty first, steady operation, value first, and serve the society" as their business purpose, and have made great achievements in reform, continuous innovation, and standardized operation.
The new year is coming, and the competition in the insurance market will be more intense. In order to maintain a good development trend, the company must further emancipate its mind, renew its ideas, break through itself and gradually increase its marketing efforts. In the new year, I will meet the challenges of the future with full passion and confidence, so that my work will reach a new level. I believe that under the correct leadership of the superior company and the joint efforts of all the staff, our company will be able to work hard with one heart and one mind and create greater glories.
Annual Work Summary of Business Manager in 2020 (III) In X, 2020, I was appointed as the personal business manager. In the past two years, under the correct leadership of the provincial party committee and the general manager's office, and with the strong support of all offices and municipal branches, I have successfully completed various tasks. Some achievements have been made in business development, team management, education and training. The following is a brief summary of the main work done in the past two years. If there is anything inappropriate, please criticize and correct me.
First, study hard political and business theories, and constantly improve management level and job skills.
In the past two years, no matter how busy I was at work, I never relaxed my study of politics and business theory. On the one hand, I actively participated in various political learning activities organized by provincial companies, and at the same time actively studied several important speeches by General Secretary Jiang and the learning materials on building a clean government issued by the discipline inspection department to cultivate my political acumen and awareness of clean government. I always make unremitting efforts to study professional theories. Due to the increasingly fierce and complicated competition in the insurance market, I feel a great responsibility. In addition to actively participating in various trainings, I also use a lot of spare time to learn professional theories, laws and regulations, marketing fringe theories and financial professional knowledge. In the past two years, I have written X articles with business guidance significance in my spare time, which have been used in different publications of general provincial companies and played a certain guiding role.
Second, paying close attention to business development has achieved remarkable results.
I want to be the main person in charge of the business department. Grasping business development is my central task and I can't relax at any time. In the past two years, I have been focusing on several specific tasks around the center:
1, science plan. In the past two years, the business development plan was formulated on the basis of a large number of investigations and studies, according to the guiding ideology of the party committees of the head office and provincial companies, and combined with the opinions of relevant departments of the organs.
2. Do a good job. Whether the business plan can be implemented depends on promotion. In the past two years, eight major business promotion activities have been organized and implemented, all of which have achieved good business promotion results. From X to X in 2020, because dividend insurance has just been listed, and the market is still affected by high-interest fund-raising, the situation of dividend insurance listing for three months is not very good. In order to reverse the situation as soon as possible, we led the working group to carefully plan and prepare, and took the product promotion meeting with the characteristics of this province as a breakthrough to set off the climax of dividend insurance sales, with the highest promotion meeting reaching10 million yuan. In 2020, the "extraordinary action" labor competition with dividend insurance sales as the main content will be in X and X months, and the premium income of xx days will be xx billion, exceeding xx and xx at that time. The "Hongtai Cup" planning activity is fast in planning, deployment and action, with a monthly premium income of xx billion yuan, surpassing Shanghai and Guangdong again. In the past two years, the scale and development speed of individual insurance business in our province have been in the forefront of inland provinces.
3. Make a summary. Business planning, business promotion, good summary and policy implementation are the keys to improve productivity. In the past two years, we have adhered to the principle of good faith. After each activity, we have timely summarized and arranged the implementation of relevant policies, especially the commitments in the competition activities, and have not let a salesman down. When they visited the sales staff of grass-roots companies, they said, "We didn't do this for anything else. We have been invoicing for more than ten days, just to see if people in provincial companies are trustworthy. " In a lecture tour, I promised that I would visit anyone who can pay the bill for ten days in a row this month. This makes me feel the importance of honesty and the powerful energy it generates. Based on this, people who have kept their promises and never broken their promises in the past two years have established a good reputation among 40 thousand salesmen and formed a relatively strong cohesion and centripetal force.
The third is to grasp team management and make every effort to build a new force for business development.
Team management is another central task of personal business. Teacher Zhang once pointed out that grasping the team means grasping the business. In the past two years, I have spent a lot of time on team management. In 2020, the team was established when the business scale expanded rapidly in previous years. As the People's Bank of China cut interest rates for seven times, the insurance clauses changed rapidly from savings type to guarantee type, the salespeople and customers were not prepared psychologically, the sales staff's performance and income dropped sharply, and the team became very unstable. At that time, I felt great pressure and did the following work in the face of the current situation: First, I fully understood the situation. On the third day of his appointment, he led the working group to the grassroots level and went deep into the front line to talk face to face with the business support staff. After dozens of days of investigation and study, we have basically found out six factors that affect the stability of the team, namely, policy scaffolding, administrative intervention, single terms, poor publicity, arbitrary rewards and punishments, and lax system. The second is the right medicine. In view of the above problems, with the consent of the general manager's office, a meeting on agent management was held quickly to inform the situation and study countermeasures. Companies at all levels have formulated targeted solutions according to their different problems, and pointed out that the management of marketing teams should be institutionalized in strict accordance with the Basic Law. In X, 2020, according to the work situation of cities and regions and the preparation and maturity of unifying thoughts and systems for more than a year, provincial companies issued documents, which decisively abolished the Basic Law of cities and regions. By the end of xx, the Basic Law was completely unified, laying a solid foundation for the implementation of the new Basic Law. At the same time, provincial companies have issued relevant documents on the relevant treatment and rewards of salesmen, and our department has formed a working group to conduct two rounds of cross-inspection. During this period, with the help of the implementation of the "two norms", the amount of activities was increased, and then new insurance products went on the market, the performance climbed, the income increased, the team was stable, and the work was effectively solved.
1, code of conduct, clear rewards and punishments: the stability of the team can not be blindly accommodated and tolerated, on the one hand, correct guidance, the introduction of salesman's code of conduct and penalties for violations of discipline; On the one hand, we will resolutely deal with bad behavior. Especially in the second half of 2020, when the competition was fiercest, some people wavered and left Germany, and timely put forward the coping strategies of "clear interests, sincere retention, enthusiastic farewell and no longer acceptance", which played a certain stabilizing role. Later, some people came to the same company for a while and wanted to come back. According to the change of the situation, they put forward "acceptable" and insisted on refusing to accept it. In this way, the strategy of differential treatment played an important role in the most intense period of talent competition.
2. Family management. In the past two years, I have used various opportunities and conditions to meet and communicate directly with more than half of the sales staff in the whole system. At any time, we treat the salespeople as brothers and feelings, and pass on the company's culture, ideas and development prospects to them as widely as possible, forming a profound friendship and establishing a good company image. All these also play a very important role in team management.
3. Pay special attention to three teams, namely lecturer team, supervisor team and elite team. Through effective work, there are currently more than xxx students, more than xx lecturers, xx senior supervisors, xxx intermediate supervisors and nearly 1000 sales elites.
Fourth, pay close attention to education and training, and build an effective guarantee system for business development and team management.
In the past two years, education and training have always been at the forefront of business development, supporting business development and team management. The first is the training of the team training team. What can't be forgotten so far is that in X, 2020, the first phase of self-help teaching in our province lasted for xx days, and xxx people participated. Due to adequate preparation, strict training, substantial content and full tracking, this training has achieved remarkable results. At present, the team is the backbone of teams at all levels and supports team management. At present, the intensity of group training has reached nearly xxx. The second is supervisor training. In the past two years, the supervisor team has been trained to the maximum extent, and nearly a thousand people have received different degrees of training. The third is instructor training. In order to institutionalize, systematize and standardize the training and save the training cost, after two years' efforts, a team of full-time and part-time lecturers with xx lecturers and xx trainee lecturers has been established, which is at the forefront of the whole system. Fourthly, manager training, which cooperated with the Ministry of Personnel, the Ministry of Education and Training and the Ministry of Information to hold different types of manager training courses, effectively improving the overall quality of marketing managers in the province.
Five, do a good job in several major basic work.
In order to make the personal business work in our province have a long-term development, we have done several major basic work. The first is personal agent file management. Through inspection and appraisal, this team of nearly 50,000 people has established standardized personal files according to the requirements of the head office and the Banking Insurance Regulatory Bureau. The second is the information report. Since the creation of "Marketing Newsletter" by X in 2020, there have been nearly 100 issues so far, which timely notified the situation and exchanged information, and accelerated the information inheritance and mutual promotion. In particular, the "information through train" opened this year has been widely welcomed by grassroots companies in the whole system. The third is to establish an agent mass organization. The agent business development research association was established successively, and the first annual meeting was held on xx. Established the agent elite club, which was officially unveiled in X this year; The establishment of the agent "Love Society" has enabled the agent to have its own organization and supplemented and improved the company's corporate culture. Fourthly, a perfect reporting system has been established to ensure the scientific effectiveness of business data analysis. Fifth, the implementation of the "two standards" provides an effective tool for the rapid development of business and the improvement of production capacity.
Sixth, the pilot work of the new basic law was successful.
To lay a solid foundation for the standardization and scientificity of agent management.
Seven, held two meetings.
First of all, the "Double Half" in 2020 and the successful convening of the first summit of X this year set an example for business development and team management. The influence of the two sessions will continue to inspire the morale and confidence of the team and managers, and then promote the continuous improvement of productivity.
Eight, do a good job in the construction of departments and offices.
With the improvement of comprehensive quality, we will strive to make the staff in departments and offices have the ability to control the increasingly fierce competition. At present, all comrades in the department are United and cooperative, abide by discipline and have high morale. They can all give lectures on the stage and work independently.
In a word, I have done some work in the past two years and made some achievements, but I want to thank the general manager's office and all the offices of the government in particular. Without their support, this situation would not have happened. I would also like to thank my deputy for his strong support and selfless dedication to my work, and all the comrades in the office for their understanding and support to my work. Thank them again.
I still have many shortcomings in my work, such as not thinking deeply and carefully enough, not going deep into the grassroots, spending half my time outside for two years, and having little time to communicate with comrades. Please criticize me more. On the other hand, I want to constantly improve myself. Facing the increasingly fierce market situation, the task of team management and business development is very arduous. We are willing to work together with comrades to promote the all-round construction of our system in by going up one flight of stairs.