12329 housing provident fund hotline (12345 mayor's public telephone) combines telephone self-service inquiry (IVR) with manual agent service to provide users with various services such as provident fund business consultation, and the service time is 24 hours.
I. Personal business consultation
Personal business consultation mainly includes housing provident fund deposit, housing provident fund withdrawal, housing provident fund loan process, information consultation and so on.
Second, the unit business consulting
The business consultation of the unit mainly includes the operation guidance and consulting service of the online government affairs hall system.
Three. Other related services
Answer, receive, reply, transfer, supervise and pay a return visit to the complaints, suggestions and other demands of the provident fund deposit units and employees.
Enquiries provided by Chengdu Housing Provident Fund Hotline:
I. Inquiries about the Provident Fund Policy
Provide provident fund policy consulting services
Second, the loan qualification and quota query
Whether it meets the loan qualification and loan amount inquiry.
Three. Operation guide
Provide various business and operational process assistance.
Fourth, personal account inquiry.
You can query the account balance by entering your personal account number and password.
Verb (abbreviation of verb) Query on deposit range and proportion
Consultation on deposit scope, object, deposit base and proportion
Six, provident fund outlets to accept inquiries
Address and telephone number of service outlets of Chengdu Housing Provident Fund Management Center