1. Contact the borrower, explain the situation and request the towing service. Contact the customer service department or loan department of the borrower by phone or in writing, state the situation in detail and express the requirements.
2. Carefully review the contracts and documents signed with the borrower, and check the terms and regulations on overdue and trailer service.
If the borrower refuses to provide trailer service or fails to respond to the complaint, he can seek legal assistance. Consult a professional lawyer or seek the help of consumer rights organizations to understand the legitimate rights and interests and the legal actions that can be taken.
4. Complain about the borrower's behavior to relevant regulatory agencies or institutions. This includes consumer protection agencies, banking regulators or financial regulators in the region.