What are the complaint channels in Heng Chang?
Bank of Heng Chang is a Hong Kong bank and a customer-centric bank. As a bank that attaches importance to customer experience, Bank of Heng Chang has been committed to providing quality services. However, even the best banks can't avoid customer complaints. When customers are dissatisfied with the service of Bank of Heng Chang, they need to know through which channels they can complain, so that Bank of Heng Chang can solve the problem in time. This article will introduce the complaint channels of Heng Chang Bank.
1. Customer Service Center
Bank of Heng Chang has a customer service center where customers can make complaints by calling the customer service hotline. The service hours of the customer service center are from 8 am to 9 pm every day, and customers can call to complain during this time. The staff of the customer service center will handle the complaint as soon as possible and give a satisfactory solution.
Step 2: Email
If customers can't complain through the customer service center, they can try to send an email to the Bank of Heng Chang. Customers can find their email address through the official website of Bank of Heng Chang and send them a complaint email. Bank of Heng Chang will reply to the customer's email as soon as possible and solve the complaint.
3. Online complaints
Bank of Heng Chang provides online complaint options on its official website, and customers can make online complaints only by filling in relevant information and complaint contents. The staff of Heng Chang Bank will handle the complaints submitted by customers in time and give satisfactory solutions.
4. Social media
Bank of Heng Chang also provides complaint channels on social media. Customers can complain on the official social media platforms of Bank of Heng Chang, such as the official accounts of Weibo and WeChat. Bank of Heng Chang staff will pay close attention to the complaints on these platforms in time and give satisfactory solutions as soon as possible.
Summary:
No matter through what channels, Bank of Heng Chang will handle the complaint as soon as possible and give a satisfactory solution. Customers can choose complaint channels according to their own needs, so that Heng Chang Bank can solve the problem as soon as possible.