In order to better understand the handling process of consumer cases and the claims after insurance accidents, the sales staff of insurance companies will pay a telephone call back to consumers. After the insurance accident, consumers are most concerned about the progress of the case and the settlement of claims. Insurance companies generally call back on the service line, or follow up through on-site survey services. First, they understand the handling of cases by insurance company service personnel; The second is to publicize the claims process to facilitate subsequent claims. Shen Lanjun bought dozens of insurances one after another, received many return calls, and got a little understanding of the mystery and mystery inside. If the return visit is unsuccessful, will it affect me? In order to ensure consumers' right to know and avoid misleading sales, the regulatory authorities stipulate that insurance companies must make telephone return visits.