Summary of Personal Annual Assessment in Finance Office 1 20 1x years, I worked as the business supervisor in Changjiang Village Savings Office, mainly responsible for re-control, internal control, quality accounting and counter normal business. By strengthening internal control management, the whole office never ranked in the bottom 50 in the accounting quality appraisal conducted by branches last year, and ranked in the top 30 or 40 for many times. I was named "error-free teller" of Nan 'an Branch for two consecutive months.
I always adhere to the concept of "customer first", regard customer's affairs as my own career, empathize with customers' urgent needs, think about customers' thoughts, boldly explore ideas, adopt different working methods for different customers, and strive to bring the best service to customers in order to win their support for our business. During my work in Changjiang Village Savings Office, I have developed friendship from customer friendship to friendship with many customers, and I have been praised by different types of customers for many times, and I have never received any complaints from customers.
The times are changing, the environment is changing, and the work of banks is changing from time to time. Every day something new appears and something new happens, which requires me to change with the situation. It is my goal to learn new knowledge, master new skills, adapt to the changes in the surrounding environment, improve my post potential, train myself to be a comprehensive ICBC employee and plan my career better. Of course, I still have some shortcomings in the handling and operation of some details. In the future, I will, as always, do my job well and always take "endless service and innovative service" as my responsibility.
Summary of Personal Annual Assessment of Financial Office 2 Time flies, and the first half of 20xx years has passed in a blink of an eye. During the year when I was the account manager of the sub-branch, I worked hard and made continuous progress. At the same time, my business level and my thoughts were greatly improved. The work in the first half of this year is now reported as follows:
Since I became an account manager, I have deeply understood and felt the responsibility and mission of this position. The account manager is a business card for our bank to serve the public and a hub for customers to contact our bank.
The way and manner of communication with customers represent the image of our bank. I always learn communication skills, master communication methods, and treat work with the attitude of "work is my career" and the way of running forward.
Collect high-quality customer information from all aspects, keep abreast of customer trends, visit the bridge between customers, go down to enterprises and institutions, and go deep into customers. When there is no bus, take the bus, as always, rain or shine, and carry out daily maintenance for different customers, even if it is a short message greeting, which represents our bank's yearning for customers. Answering questions for customers with enthusiasm and patience, facing customers calmly with a relaxed attitude and a kind smile, conveying the information I want to know to customers quickly and clearly, communicating well with customers and achieving good results, and winning the general recognition of customers for my work.
In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit the examination and filing materials in time. Accumulated loans in 20xx amounted to more than 33.5 million yuan, and the loans were collected on time by 64 1 10,000 yuan, among which none of the non-performing loans and non-performing credit occurred. At the same time, high-quality operating profits were obtained, personal compliance work was realized, and the safety of credit funds was ensured.
With the reform of China's economic system and financial system, the trend of customers choosing banks has been formed, and the competition among peers is becoming increasingly fierce. In terms of business development, I have you and you have me. In order to survive and develop in the competition, how to serve key customers plays a decisive role in our business development.
I think, as an excellent account manager, we should always pay attention to market research and market dynamics. Studying the market is to analyze the marketing environment, study the customers on the premise of grasping the objective environment, understand the operating rules of customers' funds through the research on customers, and strive to track the downstream funds from customers to our bank, so as to realize the "monopoly control" of funds from the source, realize the internal circulation of funds and consolidate our financial strength. This year, in one of his clients, the capital flow is relatively large. In order to make his own funds circulate in the body, he started from scratch, won the trust of the unit with high-quality service, and gradually found out the downstream units of the unit. Through many door-to-door contacts, all the infrastructure funds allocated by the unit have been opened in our bank. In addition, in July this year, when the municipal government asked the national treasury to collect and pay the account of the budget unit and transfer the funds to the commercial bank, he took the initiative to contact the door and successfully retained a customer to open an account in our bank.
For example, taking health and fitness activities as a clue, carrying out table tennis and badminton activities with customers not only pushed the communication with customers to a deeper level, but also broke the traditional public relations model and received very good results in the work. In September this year, when he had a friendly technical exchange with the relevant personnel of a real estate company, he learned that the customer was going to auction some of his properties, and he actively worked to transfer the auction money of 5 million yuan to our bank smoothly.
I have a strong sense of professionalism and responsibility in my work. I work hard and actively. I never pick and choose, and I don't pick heavy ones. I can try my best to finish every job on time and with good quality. In his daily work, he always insists on high standards and strict demands on himself, taking the overall situation into account, regardless of gains and losses. In order to complete various tasks, he sacrificed his spare time, gave up weekends and holidays, and used all the time and opportunities to serve customers, make friends with customers and be friends that customers would like to associate with. Through unremitting efforts, I handed in a satisfactory answer sheet for myself in my 20xx years of work.
2065 438+0x 10 was transferred to the branch office as an account manager. During the nearly 12 months' work in the branch, I worked hard and paid attention to innovation. While my professional level is constantly improving, I have also made great progress in my thoughts. Now I will report my work summary as an account manager as follows:
Since I became an account manager, I have deeply understood and felt the mission and responsibility of this position. The account manager is a business card for our bank to serve the public, and it is the hub for customers to contact the bank. The communication style and behavior shown in the interaction with customers represent the image of the Bank. I know that every word and deed of the account manager will be paid attention to by customers at the first time, so it is required that their comprehensive quality must be quite high.
From the first day I took up my new job, from the initial inadaptability to the good integration into this job, my mentality has also changed a lot. At first, I felt that the account manager was very tired and had heavy responsibilities. But, slowly, I became mature, and I began to understand that this is work.
It is my job to carry out daily maintenance for different customers, answer questions for customers enthusiastically and patiently, handle all loan procedures for customers quickly, and ensure customers' assets. When I have a clear purpose and work goals and priorities, everything becomes clear to me. When the customer sits in front of me, I no longer feel guilty or nervous. I can face it calmly with a very relaxed attitude and a kind smile. Now, I can quickly and clearly convey the information that customers want to know about their own problems and doubts, and I can communicate well with most customers and achieve good results, thus winning the general recognition of my work from customers. At the same time, in contact with different customers, my own communication ability and marketing ability have been greatly improved.
I am very happy that I can join the rural commercial bank and become a member of it. In the past year, my values and outlook on life have changed greatly. She convinced me that anything is possible in life, as long as I am willing to work hard. Of course, only by contributing to the enterprise can we realize our own value. First of all, in a working group, everyone should unite, help each other and make progress together, because unity is the premise of mutual benefit. Secondly, it is the basic requirement to do your own job well. As a teller, you should know what you should and shouldn't do, be independent and have courage. In addition, customers are the main body of our development, and it is our duty to serve customers well. Studying customers can help us understand their business needs, strive to satisfy every customer and safeguard every customer through our own efforts. Of course, after getting familiar with the business and understanding the internal control of the enterprise, it is our duty to make constructive suggestions on some potential loopholes or development of the enterprise, which is also a good contribution to the enterprise.
In the increasingly fierce market competition, while having enthusiastic service attitude and skilled business potential, we must constantly learn and improve our potential level in all aspects in order to bring more efficient and better service to our customers. All kinds of training and skill assessment organized by our bank have provided a strong guarantee for me to improve my business skills as soon as possible. I always take part in all kinds of training with my heart, insist on listening to lectures carefully, and strive to improve my business potential by combining the rules and regulations and laws and regulations I usually study. Through a period of work, I deeply realized that banking is a high-risk industry, and every little detail and element should be paid attention to when handling every business. It can be a check, signature, guest signature, handprint, registration and transaction code. A business may involve many details. If you are not careful and don't think about it, there may be risks, such as lending. The details are not trifling, and need to be taken seriously. Grasping every pass is to control the risks of our bank and to be responsible for ourselves.
Summary of individual annual assessment in the financial office 5 1. Financial expertise needs to be further strengthened. Facing the diversity of market economy, bank credit business has become the demand of more and more customers. How to provide professional loans and financial services for our high-quality customers needs to improve our learning ability and initiative, grasp the latest financial information in time and accurately analyze the future economic trend, so as to improve our financial professional knowledge level;
Second, for different customers, we should also strengthen meticulous and accurate management. Dig deep into the existing customer resources, conduct accurate marketing according to the needs and actual conditions of different customers, and increase the income of branches;
Third, further overcome the impatience of youth, be down-to-earth, improve the initiative of work, be not afraid of more than one thing, improve and improve yourself in bit by bit practice, and never be complacent and arrogant because of a little achievement, but keep a clear head, keep pace with the times and create greater glories;
Due to the particularity and professionalism of the banking industry, it takes systematic training and rich practice to become an excellent employee in the banking industry. I expect to win more training opportunities in 20xx, and I hope to participate in afp training and other financial professional training to improve my overall quality. Consolidate your business foundation, work hard in a higher and further direction, and summarize the personal work of bank account managers.
Summing up the past is to learn from experience and improve deficiencies. Looking forward to the coming year, I will be more confident, work harder, be proactive and strive for perfection, and make greater contributions to the development of our personal loan business.