Hello, generally you need to bring your ID card to collect it. It is recommended that you verify with the handling bank before collecting it.
You can open the outlet map on China Merchants Bank’s homepage and select a city to query the outlet information of the handling bank.
If you still have questions about the card, please log in to the "Online Customer Service" for consultation: /cmu/icslogin.aspx?from=B&logincmu=0, thank you Pay attention and support to China Merchants Bank!