In order to improve the service level of window staff and establish a good image of housing provident fund holders, Turpan Housing Provident Fund Management Center (hereinafter referred to as "Turpan Center") in Xinjiang pays close attention to the construction of service windows.

Starting from seven aspects: strengthening system support, improving the quality of employees, optimizing service processes, standardizing service behaviors, innovating service methods, unblocking supervision channels and improving service facilities, we will take various measures to promote the improvement of window service quality.

strengthen and standardize system construction.

Turpan Center strictly implements the window attendance management system, window staff behavior and service standards and other relevant regulations, and strengthens the daily management of window staff in the center.

improve work style; Implement the first inquiry responsibility system, one-time notification system, time-limited completion system, etc., improve the comprehensive ability of window staff, and promote service with the system.

make the window staff develop an efficient and standardized service consciousness, and constantly improve work efficiency.

strengthen the comprehensive quality of employees.

Turpan Center insists on the normalization and long-term study, and organizes staff to study national policies, housing accumulation fund regulations and business knowledge in depth.

increase professional knowledge reserve and enhance business handling ability;

At the same time, we will cooperate with the government service centers in one district and two counties to carry out window service skills competition, so that window staff can fully master the knowledge of window service, become all-rounders of window service, and polish the brand of Huimin service with excellent quality and professional service.

optimize the service process.

Turpan Center sorts out the three business processes of housing provident fund deposit, withdrawal and loan, simplifies procedures, reduces intermediate links and shortens the processing time, so that 31 service items can be transformed from "running at most once" to "not running at all".

Among them, retirement withdrawal, rental withdrawal, large-sum withdrawal and other matters are settled as soon as they are accepted, and funds are paid in seconds, which greatly improves the satisfaction of the people who handle affairs.

standardize civilized service behavior.

according to the requirements of government affairs service, the window staff of Turpan center should dress in a standardized way and carry out "smile service" in an all-round way. The center will select "service stars" every month according to the service level of the staff and the business situation.

guide the staff to learn advanced models, give play to the exemplary role, and create a good service atmosphere. The heads of all departments and management departments of the center take the lead to take the office at the window to accept business, find and solve problems in practical work, and put forward specific opinions and suggestions on improving services in writing.

expand service methods and functions.

Turpan center adheres to the "comprehensive post" to accept business, and provides various services such as "delayed office" and "appointment office" for the staff, and explains the policies and reasons for matters that cannot be handled, so as to strive for understanding and seeking forgiveness.

let the staff go home satisfied. At the same time, we will conduct random telephone return visits from time to time to find out the problems and deficiencies in business handling, make in-depth summary and analysis, and continuously improve service functions.

implement post supervision and publicity.

Turpan Center has put up post supervision boards, announced complaint supervision hotlines, unblocked complaint feedback channels in the publicity bulletin boards and work benches in the window service hall, actively accepted supervision from all walks of life, and hung the "four strictness and eight prohibitions" work requirements formulated by the Center in a conspicuous place, always warning the cadres and workers of the Center to standardize their words and deeds.

in addition, we collect the difficulties, doubts and pain points of the masses through various channels such as windows and telephone consultation services, and prescribe the right medicine according to different categories, and strive to get through the "middle obstruction" link in the process of business handling, so as to continuously improve the service quality of the center.

improve the construction of supporting service facilities.

according to the current epidemic prevention and control needs, the service halls of the management departments in Turpan Center are equipped with epidemic prevention materials such as alcohol, antibacterial hand gel, disinfectant and disposable gloves, and convenient facilities such as business handling service guides, flow charts, water dispensers, etc.

It provides a more convenient and caring housing provident fund service environment for employees who have paid in, and makes the housing provident fund service enter the employees' hearts from the "window".