Summary of performance of duties 1
20__, officially went to the company for internship at the end of March. After several months of work, I am basically familiar with the business, able to independently complete the tasks assigned by the leaders, and basically perform my duties well. In July, 20 _ _ _, I formally signed a contract with the company and practiced for one year. So far, I have been working for more than a year. During this period, my thoughts, work, study and life have been greatly improved under the care and training of my superiors and colleagues. Now I will make a brief summary report on my thoughts, work, study and life this year.
First, the state of mind
When I first came to the company as an intern, I was catching up with the upsurge of learning Scientific Outlook on Development all over the country. I was lucky enough to be seconded by the party department for half a year. In the past six months, my ideological and political quality has made great progress. He has participated in a series of important activities organized by the company to learn from Scientific Outlook on Development for many times, and instructed material companies, glass wool companies and coal marketing companies to learn from Scientific Outlook on Development. During this period, I benefited a lot, not only deepened my knowledge and understanding of Scientific Outlook on Development, but also improved my knowledge and theoretical level, and my ideological and political quality also made great progress. In April, 20__, I was gloriously absorbed by the party organization as the official party member produced by * * *. From then on, I made up my mind to set a higher standard for myself, study my business seriously, and strive to put hardship first, enjoy later, be self-restrained and do more contributions, so as to truly play a vanguard and exemplary role in the party member produced by * * and make my own modest contribution to the development of the company.
Second, the work situation
Studying Scientific Outlook on Development in the Ministry of Industry of the Party is a turning point for me from school to company, from students to staff. Being unfamiliar with many professional jobs, I persisted in studying and working, started from the basics, and wrote the information about the learning trends in Scientific Outlook on Development, thus successfully completing the tasks in this period.
At the same time, I also carefully studied the Measures for Handling Official Documents of State Administrative Organs, and learned relevant knowledge from various secretarial books and online. With the care and help of my colleagues, I was basically familiar with the work of the secretarial section, starting from the basic aspects of drafting manuscripts and proofreading official documents, and served as the editor-in-chief of the semi-monthly Furong Information.
In June 2000, I transferred from the secretarial section to the reception section. This is a brand-new job, which is very different from my previous job. The work of the reception section is rather complicated. It is necessary not only to do a good job in daily reception such as seeing off, but also to do a good job in the management of small motorcades, conference calls and notices. Based on the principle of unity, cooperation and common consultation, with the care and help of leaders and colleagues, I have fully adapted to the work of the reception section.
Third, the learning situation.
"In a threesome, there must be a teacher" is my motto in life, so every colleague in the company is my teacher. Their rich work experience and the principle of dealing with people are my precious wealth. Due to the serious lack of work experience, the knowledge and work of the school were not completely connected, so I was at a loss at first, but with the help and guidance of leaders and colleagues, I benefited a lot, and now I have been able to successfully complete my essential work and the tasks assigned by the leaders. In order to strengthen my knowledge and ability in my work and give full play to my subjective initiative, I used my spare time to learn relevant information about secretarial work and reception work. After more than a year of exercise, I obviously feel that I have made a lot of progress and matured.
Four. living conditions
When I first arrived at the company, I realized the strong unity and cohesion of the company and the great humanistic care of the company. The unit solved the housing problem for us, and the leaders and colleagues also gave us a lot of humanistic care and help, which made me feel the warmth of the big family of the company. In this warm family, I quickly adapted to the transformation from school to company, from students to staff, and became independent and strong from relying on relatives and friends in the past.
In this more than a year, although I have made great progress in thought, work, study and life, there is still a big gap compared with other colleagues. Therefore, in the future work, we should not only give full play to our own advantages, but also face our own shortcomings objectively, gradually get rid of our carelessness, impatience and thoughtlessness, and pay attention to training our adaptability, coordination, organization and creativity.
In a word, for me who just set foot on my job, the first task at present is to study hard, master business knowledge skillfully, and always devote myself to my work with a positive working attitude and a high sense of responsibility, so as to make excellent achievements in my job. Only in this way can we become experts and experts in our work, solve problems for leaders and the masses in our work, serve them better and make our own efforts for the development of enterprises.
Summary of performing duties II
Over the past 20 years, with the care, guidance and help of the leaders of Bank of Communications and the relevant departments at higher levels, I have always adhered to the overall development of the Bank, taking Scientific Outlook on Development as the guidance, focusing on serving the masses, taking establishing a good image of the Bank as the working means, loving my job, deepening, improving the efficiency of counter work, and fully fulfilling the' work objectives' formulated by the department that year, which was fully affirmed by leaders and colleagues. The counter-measures in the past 20__ years are summarized as follows:
First, love their jobs and create first-class services.
At work, I always ask myself to be gentle, civilized, enthusiastic, careful and meticulous when dealing with customers, like a breeze. Since I engaged in counter authorization, my work center for myself is: "All for customers, all for customers, all for customers." Treat everyone with a good working attitude, be kind, considerate and warm. Be responsible at work, be responsible for everything and every job to the end, and do any work well. Professional, diligent, dedicated and dedicated, and do your job wholeheartedly. I know it's tiring and tedious to deal with customers directly, but I like to see customers come with hope and leave with satisfaction. At work, I adhere to the principle of service first and treat every customer with a smile. My good service attitude has been well received by customers. We are eager to meet customers' needs, want to meet customers' ideas, provide customers with all kinds of high-quality services enthusiastically and attentively, and win high praise with its unique sincerity. Every time a customer says to me, "Thank you for being serious and responsible and solving my problem", I feel that all the efforts are so worthwhile, and all the hard work is swept away by the customer's affirmation. Because I found my own value-serving the people and insisting on doing a good job of "three-tone service" in my work. The so-called "three-tone service" means that customers "greet when they come", customers "answer when they ask" and customers "send them when they leave".
Second, love their jobs and strive for first-class.
(A) based on the post, striving for first-class results
Adhere to the post, down-to-earth work, love and respect their jobs, take doing their jobs well as the only way to realize social values, and let ideals and beliefs shine in their posts. In my daily work, I actively improve my ability to perform my duties, take love and dedication as a matter of course, and do my duty. Know yourself correctly at work, treat others sincerely, take work seriously and treat management fairly. Strictly abide by the counter service requirements, standardize etiquette, be warm and thoughtful, standardize operation, and implement the "three ones" service: a glass of water, a smile and a greeting. The working day is clear, and the day is over. "There is no best, only better", service should be not only conscious, but also technical. We will continue to provide good service with a calm heart and bring the service concept of "building the best service bank image" to our customers. Win customers' satisfaction with sincere service, sincere smile and rigorous working attitude.
(2) Broaden the source of tourists and strive for first-class results.
With the continuous development of social economy, we can't relax in the face of new situation and fierce competitive environment. We should capture all kinds of information from all levels and fields of society with a brand-new service attitude, and carry out various forms of customer marketing programs with keen observation. Effectively promote the marketing of new customers; On the other hand, improve the level of customer service and constantly improve the loyalty of old customers. We can take the management of our lobby as the first key to improve the quality of customer service, give full play to the key role of customers in guiding diversion and identifying high-end customers, so that VIP customers can feel our service attitude when they arrive, thus driving more customers to handle various businesses and improving our turnover.
(3) Be a good helper and strive for first-class results.
In the usual work, in addition to doing some duties due to my post, I also actively assist the accounting supervisor, deputy supervisor and the president of the bank and spare no effort to complete the tasks assigned by the superior leaders. In the work of the weekly meeting, the key contents of the meeting should be carefully done.
Third, love and work hard and constantly improve yourself.
(1) Strengthen study and improve professional knowledge.
There is no end to learning. Only by continuous learning and continuous improvement can we not be eliminated in the ever-changing era and really do our part to do a good job in insurance claims. To this end, at work, I always put learning in an important position, using my spare time not only to learn the relevant knowledge of counter authorization, but also to seriously study the rules and regulations of Bank of Communications; Actively participate in various training courses and activities organized by the bank and learn from outstanding staff around you. There are three combinations of learning methods: concentrated learning and individual self-study, learning theory and in-depth investigation, and special education and visiting study. Not only that, I also actively participate in various activities organized by banks.
(2) Strengthen the construction of authorized teams and enhance the overall image.
The smooth development of all the work of Bank of Communications can not be separated from a strong team as the backing. To strengthen the construction of authorization team, we must strictly enforce discipline, comprehensively and meticulously handle various businesses, and authorize according to bank regulations. Strengthen the construction of hardware facilities, establish and improve a service network integrating maintenance, rescue and accessories, and assess customers on the principle of mutual benefit and controllable risks, and further authorize those who meet the requirements.
(3) Strengthen compliance awareness and guard against potential risks.
This year, I constantly strengthened the prevention of financial risks, put compliance management, compliance management and compliance management into practice, let the awareness and culture of internal control penetrate into my mind, let internal control become my conscious behavior, and do a good job in internal control to ensure no mistakes. I have deepened my understanding of compliance operation, studied and understood rules and regulations, enhanced my ability and awareness of implementing the system, formed all key points that meet work standards, understood and mastered internal control, and found and eliminated potential risks in time.
20__ years, is a busy year, but also a harvest year. Although some achievements have been made this year, the times are changing, the environment is changing, and the work of banks is also changing. Every day something new appears and something new happens, which requires me to change with the situation. Learn new knowledge, master new skills, adapt to the changes in the surrounding environment, improve their post-holding ability, cultivate themselves into a bank teller with high comprehensive ability, better plan their career and make their own efforts. Of course, I still have some shortcomings in handling and operating some details. I will hone myself in my future work and study, improve myself with the guidance and help of my leaders and colleagues, develop my advantages and make up for my shortcomings.
Summary of the work of performing duties 3
Another semester was spent in the laughter of children. How time flies! I have been a nurse in Class Three for a semester. At the same time, we should do a good job in the daily care of children and cooperate with the teachers in the class to cultivate their daily routine. The following is a detailed description of my work in all aspects since this semester.
I. Ideological work:
In this semester, I can abide by all the rules and regulations in the park, love the group, stick to my post, never be late, never leave early, never ask for leave, treat my children equally and get along well with my colleagues. Obey the assignment of the leader, willing to accept all tasks and try to complete them. If there is a problem in the class, you can discuss it with the teachers in the class. At the same time, create new and good methods to teach to everyone, actively and seriously participate in various studies such as nurses, take notes carefully every time you study, find problems and solve them early in your work, take the initiative to listen to the opinions of health care doctors, and don't hide your shortcomings and mistakes.
Second, a healthy life:
Be sure to come to the park to open the window for ventilation, do a good job of indoor and outdoor sanitation, and ensure a clean environment. Get everything ready in the morning. Keep the floor of the sanitary area clean, free of dirt and water, with clean wall decoration and dust-free photo frames; Strictly carry out one-day sanitation and disinfection, and insist on three meals a day. In the course of this semester's work, my own innovative table cleaning method has been recognized by the park health care doctors and promoted in all classes in the park; All kinds of data records are clear and accurate, and handed in on time.
Third, the maintenance work:
I can love children, care, be patient, careful and warm to every child. Can actively do a good job in class cleaning and sanitation, do a good job in disinfection of children's utensils, take care of children's lives carefully, and put on and take off clothes for children in time according to weather changes. Pay attention to nursing sick children and carefully observe the situation of sick children all day.
This semester has passed, but I still have many shortcomings. I will definitely work harder and do a better job of protection in the future!
Summary of performing duties 4
This year 1 month, I changed my job. In my new job, as a new employee, with the guidance and help of my leaders and colleagues, I quickly adjusted my status and actively integrated into the new working environment, laying a good foundation for doing a good job in the future. I will summarize my work and study in the past year as follows:
First, change roles and adapt to the working environment as soon as possible.
For me, working in a new company is a rare opportunity. It is my premise to complete the role change as soon as possible. At work, I seriously consult leaders and other colleagues, learn more from others, observe and ponder attentively. Think and do things from the perspective of an engineering technician, and strive to adapt to the fast-paced and efficient work of the project as soon as possible. Through study, my knowledge accumulation, technical level and coordination ability have been improved to some extent.
Two, strengthen learning, and strive to improve the technical level and professional quality
After arriving at work, I actively participated in various technical exchange activities, listened carefully, remembered carefully, pondered attentively, and tried to understand all kinds of new technologies and equipment. Among them, through the on-the-spot investigation of manufacturers, we have expanded our knowledge and got an all-round understanding of advanced equipment, laying a solid foundation for future work.
Third, work hard and have a correct attitude.
Always keep a modest learning attitude, and earnestly enhance the sense of responsibility, crisis and coordination ability, so as to comprehensively improve their abilities. At work, I always remind myself that my work is related to the future development of the general factory and I can't be careless. According to the arrangement of the leader, in the process of work, I observed discipline and obeyed the arrangement, and successfully completed the task of _ _ _.
Fourth, work together.
As a member of _ _ _, I always try my best to cooperate with leaders and colleagues. On the basis of good cooperation, the computer in the office has been having problems. As long as I have time, I have never refused to repair it. Everyone has problems with computer technology. As long as I know them, I will patiently answer and solve them.
Summary of the work of performing duties 5
When we are about to enter the 20__ _ tour guide work, we will comprehensively sort out and systematically summarize our work experience and feelings since 20 _ _ _, hoping to provide experience for this year's tour guide work.
Over the years, I have been strict with myself, always keeping in mind the excellent culture of loving the motherland, the people and the motherland for thousands of years, earnestly studying the party's political policies, economic policies and the party's main theories in the new historical period, arming my mind, keeping up with the situation ideologically, and striving to become a tour guide with excellent moral quality, noble professional sentiments, law-abiding and conscientious. Tour guides must have healthy political quality and noble sentiment, constantly improve their ability to judge right from wrong, distinguish good from evil, distinguish honor from disgrace, and resist all kinds of material temptations and "spiritual pollution".
To do a good job in tour guide service, we must first learn to be a man, respect others, treat others with integrity, and integrate personal utilitarian pursuit with national interests; We should respect ourselves and love ourselves, always safeguard our personal dignity, and never do anything detrimental to our personality and national dignity for petty gain; Self-confidence and self-improvement. No matter who you face or what you face, tour guides should not sell themselves short, but believe in themselves and their own strength and ability. A confident person is always full of confidence in his work and life, brave enough to overcome difficulties and strive for success. However, a person's self-confidence comes from strength, so a tour guide should study hard, study hard, constantly improve himself and make himself a veritable tour guide.
With the development of the times, modern tourism activities tend to pursue culture and knowledge. In addition to recreation, people also want to increase their knowledge, experience and lessons through tourism, which puts higher knowledge requirements on our tour guides. Rich knowledge is the premise of doing a good job in tour guide service, which requires tour guides to have real talents and practical knowledge, rich knowledge and wide coverage. The tour guide's explanation must be backed by rich knowledge, and the explanation content should be rich, meaningful, healthy, interesting and well-founded, and can't be made up. Facts have also proved that the more knowledge and information a tour guide has, the more likely it is to make the tour guide work colorful and meet the knowledge needs of tourists to a greater extent.
Language knowledge is the most important basic skill of tour guides, and it is also a tool of tour guide service. The ancients said, "If you want to do a good job, you must sharpen your tools first." Without a solid language foundation, it is impossible for tour guides to carry out cultural exchanges smoothly and complete tour guide services with high quality. Tour guide explanation is a comprehensive oral art, which requires tour guides to have strong oral expression skills, and the oral art of tour guides must be based on rich knowledge and solid language skills.
Knowledge of history, geography and culture is the material for tour guides to explain, and mastering rich knowledge of history, geography and culture is a necessary condition for becoming a qualified tour guide. At the same time, tour guides should have a comprehensive understanding of historical, geographical and cultural knowledge and use it flexibly, which is of great significance to do a good job in tour guide service. The knowledge of policies and regulations is also necessary for tour guides, because policies and regulations are guides for tour guides to explain, answer tourists' questions and discuss related issues with tourists. Tour guides should use relevant laws and regulations to correctly handle problems and accidents in tourism activities. Tour guides must master the knowledge of relevant laws and regulations in order to correctly handle problems and be rational, beneficial and restrained. The service objects of tour guides are all kinds of tourists, and they all get along briefly, so it is particularly important to master psychological knowledge.
Tour guides should learn to use psychological knowledge to understand tourists, and do a good job in tour guide explanation and tourism life service; Provide targeted psychological services so that tourists can get psychological satisfaction and spiritual enjoyment. At the same time, tour guides should also use psychological knowledge to improve the relationship with all kinds of staff in the tourist reception department; Tour guides should also use psychological knowledge to adjust their psychological state at any time, so that they can always serve tourists with full spirit and enthusiasm. Tourism is a comprehensive aesthetic activity, which requires tour guides to know what beauty is and where it is, and to be good at conveying aesthetic information to tourists with different aesthetic tastes in vivid language to help them enjoy beauty to the maximum. Tour guides should also use aesthetic knowledge to guide their own clothes, words and deeds, because tour guides themselves are the aesthetic objects of tourists.
Tour guide work is a knowledge-intensive and highly intelligent service work. In addition to extensive knowledge, tour guides also need superb skills, such as explanation ability, organization ability, interpersonal skills, analysis ability, problem-solving ability and so on. Our tour guides play an important role in spreading knowledge and information, aesthetic concepts and Chinese civilization. Therefore, the language of tour guides must be scientific and standardized, and the information conveyed must be correct, so as to attract tourists' attention and satisfy their thirst for knowledge, which is an important prerequisite for successfully completing the tourism plan.
The whole tourism activities need to deal with hotels, hotels, scenic spots, transportation and other related enterprises and individuals, involving all aspects of social life. Therefore, our tour guides need to have considerable organizational and coordination skills. In addition, tourists come from different social classes, engage in different occupations, have different education levels, have different sexes and ages, have different hobbies and have different physical conditions. This requires that our tour guides must learn to deal with interpersonal relationships and learn to be good at dealing with all kinds of people. In the process of traveling, all kinds of situations may happen, and all kinds of problems may happen at any time, which requires us to learn the ability to analyze and solve problems independently.
In practical work, I attach great importance to learning and constantly sum up and improve my professional level in practice. Ask experts for advanced experience and methods, learn from peers, learn from people, learn from tourists and enrich their knowledge; Read a lot of books on tourism and consult information on scenery, customs and other aspects; Record all the knowledge, methods, experiences and skills you have seen, heard and learned. Sort out the famous books, knowledge and experience learned, collected and seen, combine their own characteristics, discard their essence and dross, and finally form their own style and style. Gradually sum up in work practice, and constantly improve their business skills and service level.
The above is a summary of my experience in the practice of tour guide work, so as to further improve and perfect it in the future work. In the future, we should continue to learn tourism knowledge, strive to improve business skills, improve the service level for tourists, and make our own contribution to the development of tourism in Xinjiang.
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