1. When the payee is a customer of Shanghai Bank, when inquiring about unpaid items, the payee must inquire according to the remittance application form for pre-settlement, or provide detailed information: remittance bank, remittance number, remittance date, remittance currency and amount, RMB amount for pre-settlement, remitter's name, payee's name, etc. Bank of Shanghai should first check whether it has received the funds, and if it needs to check overseas banks, it should charge an appropriate inquiry fee according to the regulations, and then send the inquiry to the clearing office.
2. When the payee is a customer of another bank, he/she needs to hold the remittance application form for pre-settlement of foreign exchange for inquiry or provide detailed information, such as remittance bank, remittance number, remittance date, remittance currency and amount, RMB amount for pre-settlement of foreign exchange, name of the remitter, name of the payee, etc. If it is necessary to make a unified inquiry overseas through China Bank Shanghai Branch, an appropriate inquiry fee shall be charged according to regulations.
Note: Ningbo, Suzhou, Jiangxi, Shanxi, Ningxia, Shenzhen, Fujian, Tibet, Inner Mongolia and Chongqing branches did not carry out this business.
The above contents are for your reference. Please refer to the actual business regulations.
If you have any questions, please contact online customer service of Bank of China.
You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.