As an important project in the intelligent construction of branches of China Bank, the intelligent counter promotes the rapid transformation of outlets from transaction processing to service marketing through the innovative service mode of "customer-oriented, experience is king". Customers can easily handle 29 non-cash businesses, such as account opening, contract signing, customer information modification, RMB remittance, mobile phone number remittance, cross-border remittance, printing process, password modification, wealth management purchase, card activation, card loss replacement, balance inquiry, personal foreign exchange, passbook business, personal customer information supplement, fund, etc., with a touch of your fingertips.

With the wide application of Internet technology and the rise of online banking, customers have more choices for financial services. In the era of internet plus, banks need to listen more to customers' voices, effectively grasp the new trend of customer experience, form customer service with industry advantages, and provide customers with services and experiences that meet customers' expectations.

Adhering to the strategic goal of "social responsibility" of Bank of China, Bank of China has been committed to comprehensively improving the "intelligence" of banking services in recent years. This year, smart counters have been put into operation in various outlets, and achieved good results in effectively improving the service efficiency of outlets, improving the internal and external customer experience, releasing and making up the human resources of outlets, resolving business risks and reducing operating costs. The successful launch of intelligent counters marks that the intelligent construction and service of China Bank outlets have entered a new stage.