If you haven't received overseas remittance for a long time, but the remitter has confirmed with the remittance bank that the remittance has been successfully remitted and the information is correct, the inquiry method is as follows: 1. Because the remittance path and exact amount and date cannot be confirmed, the inquiry of the sender will be at a loss. Customers are advised to inquire through the remitter and ask the remitter to inquire by cable on the grounds that the payee has not received the payment. The remittance bank will inquire about its original remittance path and provide accurate remittance number, amount and date. 2. If the customer holds the remittance voucher of the remitter (including remittance path, amount, date and payee information) and his/her valid ID, he/she can also go to the remittance counter of the payee bank to make an inquiry. This method is suitable for the case that the money arrives at the Bank of China, but there is an inquiry fee.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.