Handling local and foreign currency deposits and loans, domestic and international settlement; Handling acceptance, discount and interbank borrowing of local and foreign currency bills; Providing local and foreign currency guarantees; Issuing financial bonds; Underwriting, trading, issuing and paying government bonds.
Handling entrusted loan business; Providing letter of credit services and guarantees; Foreign exchange remittance and exchange; Settlement and sale of foreign exchange; Credit investigation, consultation and witness business; Foreign exchange borrowing, self-management and foreign exchange trading on behalf of customers; Acting for payment and insurance agency business; Provide safe deposit box business; Other businesses approved by the People's Bank of China.
Matters needing attention in manual customer service
When the phone rings three times, you must pick it up. Why is there such a requirement? You can imagine how you feel when you don't answer someone else's phone, especially when you want to complain, so this requirement is also a kind of attention of the company to customers and can also reflect a kind of work efficiency of the company.
Customers can't see themselves, so they can only judge their attitude by their voices. When answering the phone, they should always smile, which will make the voice more friendly, make customers feel respected and remind themselves to keep smiling at all times.
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