Matters needing attention in traveling to Europe

First, the preparation before departure:

(1) Travel documents: Please be sure to bring your ID card. If you hold a new passport, please bring your old passport with you for inspection.

(2) Dress: The preparation of clothes depends on the change of seasons. The average climate in Europe is 0-5 degrees Celsius in winter and 20-26 degrees Celsius in summer. The temperature difference between morning and evening is about 10- 15 degrees. Tourists should wear light and comfortable clothes.

(3) Time difference: The time difference between Europe and China is 6 hours in summer and 7 hours in winter;

(4) Bring things: Please bring your own teeth and slippers when you leave the group, because western hotels are not equipped with such things, mainly for environmental protection and personal hygiene. Please bring your own umbrella, film, sunglasses, skin care products and other daily necessities, which are very expensive abroad;

(5) Self-provided drugs: In European pharmacies, drugs must be purchased with a doctor's prescription, and medical expenses are expensive. Please bring your own commonly used drugs;

(6) Currency: At present, RMB has not been circulated in Europe, so please bring your own euros. According to the relevant regulations of China's foreign exchange management, when citizens travel abroad, each person can carry the equivalent of $5,000 in foreign exchange.

(7) Exit: telephoto cameras and video cameras (detachable lenses) must be declared when leaving China Customs to avoid being taxed when returning home.

(8) Baggage: According to airline regulations, each passenger is limited to one piece of checked baggage (with luggage tag and name and address) weighing no more than 20kg. If you are overweight, you have to pay. After receiving the checked baggage, be sure to tear off the old note on it to prevent misunderstanding when checking the baggage next time, which will lead to your luggage being transported to the wrong place; One piece of hand luggage, the airlines require that the hand luggage should not exceed 8kg, and the maximum size is 55x40x20.

How to deal with luggage damage: a, please bring your luggage tag, ticket and passport to the local airport counter to declare and fill in the luggage damage report; B. confirm the amount and place of compensation with the airport; Please make sure that the guest keeps a complete baggage damage report form in order to claim compensation from the airline.

How to deal with the delay and loss of luggage: a, please bring your luggage tag, ticket and passport to the local airport counter to declare and fill out the baggage loss report; B Please leave the exact address and telephone contact information of the follow-up trip with the airline, so that the airline can contact the guest in time after finding the luggage, and also keep in touch with the airline to track the luggage. C after the luggage is found, the airline will transport the luggage to the city where the guest is located; D If the baggage is delayed for more than 3 days, the guest can apply to the airline for compensation after returning, and the airline will give some compensation according to the specific situation.

Note: Please don't put chargers, medicines and valuables in the checked baggage. Once the luggage is delayed or lost, it will bring a lot of inconvenience!

Second, communication.

(1) European law stipulates that the driver's driving time should not exceed 9 hours/day, and he must have at least 12 hours of rest every day; Drivers must rest for 20 minutes every two hours;

(2) European laws have strict restrictions on working hours. If you need extra services, you need to get the consent of the local tour guide driver and pay some extra fees. Please respect and cooperate with the work of the tour guide driver so that the trip can go smoothly;

(3) Europe has a strong sense of environmental protection. In order to avoid air pollution, the law stipulates that drivers are not allowed to turn on the air conditioner when parking. I hope you can understand; Smoking is forbidden in the tour bus, and try not to eat food with skin, ice cream and so on. If you must eat, please wrap the remaining fruit cores in paper and put them in the trash can. Don't throw them in the car at will.

(4) For your safety, please don't walk around freely during the long-distance bus driving, and the auto company will not bear any responsibility for the damage caused by it;

(5) European trains (except high-speed trains) are slow, with many stops and small carriages, and do not supply drinking water. At the same time, we should pay special attention to taking care of our belongings;

(6) In order to protect historical sites, the Rome municipal government stipulates that bus wagons are forbidden to drive into the city, so you and other group members need to change buses. Please understand, I hope you will observe the time and actively cooperate with the tour guide. At the same time, you will walk a lot this day, so please prepare light shoes in advance.

Third, the restaurant:

(1) hotels all over the country book local three-star hotels or so, and two rooms include separate bathrooms;

(2) The extra expenses (except room rate and breakfast) such as long-distance telephone charges, laundry fees, beverage fees and luggage handling fees at the hotel shall be borne by the passengers themselves.

(3) Any "pay" or "P" on hotel TV is a pay channel; In addition, the hotel does not provide comb washing products and slippers.

(4) Don't let the water flow out of the bathtub when taking a bath in the hotel. If the carpet is soaked, you may have to pay 300 euros to 1000 euros;

(5) European hotels don't have hot water supply, but cold tap water can be drunk (Italian hotels have poor cold water hygiene). If the guest is uncomfortable, you can bring your own water heater; (Be careful to prepare the adapter);

(6) The AC voltage of hotels used in most European countries is 220 volts, and two-pin round plugs are often used; (Can be purchased at the briefing session)

(7) Europe is located in the temperate zone, and the hotel has no air conditioning supply in summer;

(8) Due to the itinerary, some European hotels are generally far from the city center, and some need to drive for an hour or more. Some hotel double standard rooms will be equipped with two beds of different sizes, one large and one small, which is convenient for family tourists with children; In some hotels, there is only one large double bed in the double room, with double bedding, and sometimes two single beds are put together and can be pulled apart when used; Please try to consult with the team members.

Fourth, meals:

(1) The living habits of Europeans are very different from ours. The general diet level can't be compared with home, mainly because of the differences in environmental prices and living habits, so please do as the Romans do;

(2) Europe is used to eating simple breakfast. Breakfast provided by the hotel usually only includes bread, coffee, tea, juice and so on. Please understand that when in Rome, do as the Romans do (Europe is very disgusted with wasting food, so please eat as much as you want with breakfast); Lunch and dinner are generally eaten in Chinese restaurants, and the standard is five dishes and one soup;

(3) In case of special circumstances during the trip, we will return the meal according to the meal fee standard of 5 euros/person/time in Schengen and 65,438 euros/person/time in Switzerland;

(4) According to international practice, airports should take care of themselves when transferring and waiting.

Verb (abbreviation for verb) Tour guide and tour leader:

(1) The tour guides employed by our agency are all professional tour guides in Mandarin, English and German; Tour guide drivers are not obliged to accompany passengers out after work, but must obtain the consent of local tour guide drivers and pay extra fees for requesting extra services. Guests should respect and cooperate with the work of the tour guide driver to make the trip go smoothly;

(2) The characteristics of European routes determine that tour guides are responsible for explanation and tour guide services, and only a few scenic spots will be explained by professional tour guides from various countries (local government regulations).

Six, public security, property custody:

(1) Cash, certificates or valuables must be carried with you, and must not be put in the checked baggage, nor left in the hotel or tour bus when traveling;

(2) The hotel is not responsible for the safety of guests' valuables in the guest room, and the driver is not responsible for the safety of passengers' valuables in the car. Note that cash is not insured;

(3) Pay attention to pickpockets when going out. There are many thieves in Europe, especially in Italy and Paris, France. Thieves often visit museums, hotels, lobbies, department stores, restaurants and other crowded places. Don't expose your property in public. You should go out together at night.

Seven, public health and etiquette:

(1) Spitting, littering and cigarette butts are prohibited in public places; Don't talk loudly on any occasion; Don't jump the queue, unreliable people get too close, and it is better to keep the length of one arm;

(2) Italian restaurants are non-smoking, and if found, they will be severely punished by the Italian government.

Eight, insurance:

(1) If the guest has any discomfort or medical accident during the trip and needs medical services, please contact the tour leader immediately. Please pay the medical expenses in advance and keep all relevant medical documents so as to claim the amount stipulated in the Travel Insurance Regulations from the insurance company after returning to China.

Nine, tax refund:

(1) Shopping tax rebate is a European policy. Some shops give you a tax refund on the spot, and some shops need to go to the airport of the last stop country to get a tax refund. In short, our guide will introduce and help you. Tourists should follow the advice of the tour leader when shopping, otherwise they will suffer losses if they can't get the tax refund.

X. Small expenses:

(1) European countries have regulations on tipping, which is 7 euros per person per day. According to the total number of days.

XI。 Responsibility:

(1) Europe tour is a group activity. Please observe the departure and return time of the group. No one can overstay or stay.

(2) European tourists all hold their personal passports, and all losses (including tour fares) caused by problems in entry and exit shall be borne by the guests;

(3) In case of traffic, weather and other special circumstances during the tour, the company has the right to increase, decrease or change some itineraries and tourism projects, and passengers shall not have any objection;

(4) Due to irresistible reasons, such as coups, strikes, floods and earthquakes, traffic accidents, etc. The company will charge passengers according to the actual situation.

(5) According to the regulations of the embassy, all the guests who apply for visas through our agency need to return their passports and boarding passes to the embassy for cancellation after returning home. Our travel agency will arrange someone to meet them at the Capital Airport. Please cooperate! ! !

Twelve. Matters needing attention

(1) must arrive at the Capital Airport on time according to the assembly time and place on the departure notice, and take the initiative to contact the escort;

(2) In order to avoid losing or stealing passports and air tickets, after entering Europe, all passengers who take part in our European tour will be kept by the tour leader during the tour;

(3) Please don't put valuables such as cash and jewelry in the checked baggage, because once the baggage is lost, the above items are not within the scope of compensation; In addition, according to the practice of airlines, the damage or loss of brand-name suitcases or valuable luggage is compensated according to ordinary cases and not according to other prices (except those with additional risks);

(4) Airlines stipulate that team tickets will not be refunded after they are issued. If the refund is issued for reasons other than our agency, it will not be refunded;

(5) Shopping is a personal behavior. If there is no contract between the store and the customs or airport reasons (the plane is late, the bank is closed, the customs inspection time is tight, etc.), the tax refund cannot be timely. ), our agency will not be responsible for the tax refund business, and those who miss the plane due to tax refund will bear the responsibility themselves;

Thirteen, friendly tips:

(1) Schengen countries in western Europe use the euro. Please exchange euros before meeting at the airport.

(2) Copy of passport will be copied by our agency for you. Please pick it up at the tour leader after going abroad.

Please pay special attention to:

Please don't wear, carry or use fake brand names when traveling to Europe. Once found abroad, it will be fined 500-3000 euros. The travel agency will not be responsible for this.

The price of travel agencies has been kept at a low level, so that guests can see the benefits on the surface, but they will increase their income by selling scenic spots, taking guests shopping and arranging hotels far away from the city.

Moreover, due to the complicated preliminary procedures, the price will be different accordingly. It will also change according to the number of people and the itinerary.

165438+ October, 65438+ October, February is the cheapest.

The cheapest is definitely Eastern European countries. In some places, prices are basically the same as those in China. If you feel like traveling, go to Western Europe, such as Spain, France and Italy, where prices are cheaper than those in northern countries such as Germany, but the price difference is only about 2 to 3 times that in China. The climate is also good and the architectural scenery is beautiful.