Bank of China will process the payment on the day it receives the payment instruction. If the overseas inward remittance has not arrived for a long time, but the remitter has confirmed with the remitting bank that the money has been successfully remitted and the information is correct, the query method is as follows:

1. Because the remittance path and exact path cannot be confirmed The amount and date cannot be inquired from the remittance party. It is recommended that you inquire through the remitter and ask the remitting bank to conduct a telegram inquiry on the grounds that the payee has not received the payment. The remitting bank will inquire from the original remittance path and will Provide accurate remittance number, remittance amount and date, and Bank of China will conduct effective inquiries based on the relevant information provided.

2. If you personally hold the remitter’s remittance certificate (containing the remittance path, amount, date and payee’s information) and your valid ID card, you can also go to the payee’s bank where the account is opened Inquiries can be made at the remittance counter. This method is applicable to situations where the funds have arrived at Bank of China. In this case, no inquiry fees will be charged.

To sum up, since it is impossible to confirm whether the money has arrived at Bank of China, it is recommended that you use the first method to inquire.

The above content is for your reference, please refer to actual business regulations.

If you have any questions, please feel free to consult Bank of China’s online customer service.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GO APP to handle related businesses.