Inquiries, changes and cancellations of personal RMB remittance packages of Bank of China:

1. Changes, cancellations and inquiries cannot be processed through the *shared account, but any mobile phone number can send the text message "HKTCCX #Main signing and payment account (card number)" to 95566, you can check the remaining number and expiration date of the package corresponding to the main signing account.

2. Change transaction means that you modify the designated mobile phone number or delete the exclusive account through the main contract account, and modify the starting amount of payment. During the validity period of the package, the exclusive account can only be deleted and cannot be added, replaced or changed.

3. Contract termination transaction means that you cancel the automatic renewal relationship through the main contract account.

(1) After the automatic renewal is cancelled, it will not affect the use of the remaining transactions in the current personal remittance package, but after the remittance package expires and the renewal mechanism is triggered and the payment is deducted (the deduction time is before the expiration of the validity period) Two days after the business hours of Bank of China outlets close), the automatic renewal of the current period cannot be cancelled.

(2) After the next package starts, you can re-apply for the contract transaction.

(3) Cancellation transactions are allowed within the specified time after the SMS automatic renewal mechanism is triggered before you confirm it.

(4) During the validity period of the package, automatic renewal cannot be re-established after cancellation.

4. Transaction query means that you query the usage details of your personal remittance package through your main contract account.

5. Bank of China will use the mobile phone number you specified when signing the contract to provide you with prompts for successful signing, prompts for the package to expire, prompts for the package to be used up, and prompts for renewal failure (sent when renewal fails at expiration) ) SMS notification service. You can also send a text message to check the remaining number and expiration date of your personal remittance package. If you are overseas and have not subscribed to roaming service, you will not be able to receive text messages. The above SMS notification and inquiry services are free of charge.

Warm reminder:

If you are a customer of Bank of China Shenzhen Branch and need to inquire about the local Bank of China branch, you can select Life - Branch Queuing function in Bank of China Personal Mobile Banking to query the Bank of China branch information. (No need to log in to Bank of China Personal Mobile Banking).

(Answer time: August 16, 2023)

The above content is for your reference, please refer to the actual business regulations.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GOAPP to handle related businesses.