Legal analysis: handling methods of different types of complaints in banks: gross negligence complaints: refers to complaints that CBRC may personally review (such as fraudulent use of identity, accounting rectification, etc.). ), accepted by the real power department first. Complaint of termination of cooperation: refers to the complaint that customers demand mutual extortion from banks and claim compensation according to the contract, which is directly accepted by the real power department. VIP customer complaints: refers to all kinds of (reasonable or unreasonable) complaints from customers whose VIP cards meet the standards, which are specially accepted by the powerful VIP complaints department.

Legal basis: Article 30 of the Measures for the Administration of Bank Card Business stipulates that the funds in the unit's foreign currency card account shall be transferred from the unit's foreign exchange account and deposited, and foreign currency cash shall not be accessed in China. Its foreign exchange account shall meet the following conditions:

(a) in line with the relevant provisions of the people's Bank of China on the management of domestic foreign exchange accounts;

(2) There are corresponding payment contents within the income and expenditure range of its foreign exchange account.