Looking for customer work summary 1

From 20 years to 2000, as an account manager, I was mainly responsible for loan management and credit marketing of expressway projects. Looking back on this past year, in order to achieve the marketing goal of early investment and early effect, I have always actively exerted my subjective initiative and always paid attention to the word "diligence", working like a grass in my job. Through our unremitting efforts, by the end of this year, the loan balance of our expressway project was 65,438+065,438+0, a net increase of 90 million yuan compared with the beginning of the year, and the deposit balance was 65,438+065,438+070 million yuan.

First, actively engage in marketing and persist in grasping deposits.

-Expressway projects are the focus of bank loan marketing. Because of the marketing of this loan, it is conducive to stabilizing and increasing bank deposits and achieving a win-win situation for banks and enterprises; It is conducive to improving the quality of bank credit assets, optimizing the credit structure and accelerating the pace of development; It is also conducive to improving the overall competitive strength of banks. Therefore, banks attach great importance to it, and actively contact -company through various marketing means, requesting to increase the loan investment within the company. After our department obtained 80 million yuan loan marketing in 2020, this year, according to the project progress and the company's capital use plan, we seized the opportunity in time, actively contacted the company, and made unremitting efforts to issue 90 million yuan project loan to the company under fierce competition, which not only met the company's capital demand, but also achieved the win-win goal of early investment and early effect of our loan. The main performance is: 1, the president is in command and attacks in all directions. In order to seize marketing opportunities and realize timely investment, the president personally took the lead, personally went to the company for public relations, and discussed with the owners in various ways, winning the company's understanding and support with our sincerity and quality service. 2. The account manager goes all out to provide all-round services. Often go deep into the enterprise to understand and master the progress of the project, the availability of funds and the company's capital demand, communicate with the company in time, report the loan approval materials according to the requirements of bank loan declaration and approval, and timely invest in loans. 3. Retaining deposits means retaining income. -The company is still under construction and has no operating income. Company deposits are mainly formed by project funds and bank loans. In order to win more deposits, we often give up our rest time when there is no ICBC business office in the county. After many consultations with-company, the company has transferred more than 86 million yuan from other banks to our bank. At the same time, in order to stabilize the deposit, every time the company pays for the project, it is required to pay from other banks as much as possible to keep our deposit to the maximum extent.

Second, actively collect information and do a good job in post-loan management.

—— Expressway project is a big credit marketing company of our bank. After the loan is issued, in order to ensure the safety of our credit assets, we attach great importance to post-loan management and actively strengthen loan management.

Specifically:

1. According to the requirements of loan management, actively collect information and improve loan procedures. At present, the Bank has collected all the information needed for the loan, such as the project scientific research report, preliminary design, project approval, environmental protection approval and commencement report, which has provided a guarantee for the loan safety of the Bank.

2, urge enterprises to earmarking, and the loan funds for highway construction. At present, our department has established an account for the use of-company loan funds, registered the use of each fund, and reached an agreement with-company through consultation, and our loan is closed for use in the ICBC system.

3, often go deep into the construction site to understand the construction progress, according to the construction progress, to ensure that funds are used on the project as planned and as scheduled.

4. Do a good job in post-loan inspection in time and file post-loan information in time. Over the past year, I have made many in-depth inspections on the construction site, and formed eight post-loan inspection materials, two special inspection materials, four large household analysis materials, seven investigation materials and several report materials, which provided a basis for ensuring the loan safety and leadership decision-making of our bank.

Finding customer summary 2

Facing the continuous reform of tobacco industry system, the continuous optimization of workflow, the further improvement of network construction and the formation of a new network pattern, the original working mechanism and mode of account managers have been unable to keep up with the development of the industry. Therefore, the account manager should start with the work form, improve the service quality and enhance the service ability. Combined with the work practice in the past two years, I think the workflow of account managers should be improved in the following aspects.

First, break down the monthly sales plan. The account manager reasonably distributes the monthly sales volume, structure, key (cultivated) brands, new brands, reduced brands and promotional brands to customers, and records the customers with unreasonable monthly plans during the visit, and makes unified adjustments at the end of the month.

Second, make a reasonable daily, weekly and monthly customer visit plan. The account manager reasonably determines the visit route, formulates the offline sales target plan of the account manager, and guides the customer to reasonably determine the inventory, order, price tag, sample display, etc. , and do a good job in retail guidance price, industry policy, electronic money settlement publicity.

Third, do a good job in basic work. Ensure that the market information is collected in place and accurately during the market visit, and carefully record the market information collection book. Effective market information is an important basis for companies to make business decisions and guide retail customers. Collecting market information has become an important task for account managers. Because the operating conditions and brand cultivation of customers in different regions are different, there are also great differences between different customers in the same region. Therefore, information collection can't stay on the surface unilaterally, only a broad, in-depth and all-round understanding and analysis of market trends. Only in this way can we obtain true, effective and comprehensive information, understand the development of the market, understand the real demand of the market, guide the operation of retail customers and enterprises, and point out the direction for enterprise decision-making. The account manager should complete the work log of the day according to the information collection and work notebook of the day, and complete the work summary and monthly market analysis according to the information collection and work notebook at the end of the month.

4. The customer visit is ready. Visiting customers is the daily work of account managers. According to the customer category standard, the number of visits of category customers is also clearly defined. The account manager should make a monthly visit plan for himself, closely deploy the visit process and strive to cover all aspects. Moreover, in case of new products coming on the market, changes in industrial policies and other important situations, we should be flexible and change the schedule flexibly, so as to notify the households at the first time, so that retail customers have the right to obtain information first.

The verb (the abbreviation of verb) introduces itself well. Because the cultural level and management quality of retail customers are uneven, the understanding of the meaning of account manager is not the same. So what kind of ways and means should be adopted to introduce and recommend ourselves to deepen the cognition of retail customers? I think affinity is the first condition. Because many retail customers have a low level of education and are older, orderly introduction is obviously not a good policy. Targeted introduction with additional affinity is an effective way to impress customers and deepen their impressions. For example, it may be more effective to introduce yourself when making suggestions when customers have problems in business and need services, or when providing financial management for customers. Secondly, introduce yourself often, and introduce yourself every time during your usual visit or phone call until the customer can remember your name. Only in this way can customers realize who to turn to when they encounter problems.

The new products of intransitive verbs are popularized in place. If a new brand goes public, some customers will miss business opportunities and reduce customer satisfaction if users are not fully reminded. Moreover, there is still a problem that cannot be ignored in daily operation, that is, the pre-listing of new products is sometimes an opportunity to grab customers. Therefore, the account manager should publicize the new brand when it goes on the market and make it a household name. To do a good job in the publicity and planning of new products, we must first understand the packaging points, taste characteristics and price space of new products.

Seven, customer profit promotion guidance. Customer profit promotion guidance is the top priority of account managers' work, but there are many problems in the current customer profit promotion guidance workflow. I have read most of the customer managers' profit promotion guidance, and most of them are the same, imitating the Jinsha model, and the guidance to customers is not in place. To this end, I suggest that this work be changed from the original monthly guidance to quarterly and semi-annual guidance. Even the annual guidance allows the account manager enough time to organize more reasonable profit promotion guidance programs for customers.

Eight, with the change of the working mechanism of the account manager, the work focus of the account manager has also changed, which puts forward higher requirements for the cultivation of quality and ability. I hope that through study and various skills training, I can constantly improve myself in my work, meet the growing service needs of customers and improve customer satisfaction.

Summary of Customer Finding Chapter 3

In 20xx, there are many memorable events for the bank employees who are at the center of the reform wave, especially the comrades who work in the position of account manager. At the beginning of the year, I competed for this position. In my own words, "this is the first time I have officially stepped onto the platform of work for many years", and I almost lost the election unexpectedly. The competition made me feel the pressure from the beginning, that is, since then, I have more vitality in my heart, so I must work hard and live up to my mission. He thinks so and does so. Over the past year, I have closely followed the pace of the leadership of the sub-branch in my work and completed all the work well around the work focus of the sub-branch. With wisdom and sweat, with actions and effects, the spirit of dedication and selfless dedication was demonstrated.

Up to now, we have completed the task of increasing deposits by 24 1.5 million yuan, completed 24 1.5% of the plan, discounted three acceptance bills with an amount of 4.6 million yuan, completed intermediary business income of 1.00 million yuan, and completed personal deposits of 601.00 million yuan, which was also successfully completed.

Customer first, deposit as the center.

In my work, I always set up the concept of customer first, taking the customer's affairs as my own business, worrying about the customer's urgency and thinking about the customer's thoughts. In terms of working methods, I always achieve "three diligence", diligent in moving my legs, diligent in hands-on and diligent in thinking, so as to win the support of customers for our business. I can be a serious and responsible person in my work. He looked up more information from a company's secretary resource online. The financial staff captured the information with an inconspicuous sentence, and gave feedback and followed it in time. Finally, nearly 27 million yuan of funds arrived at the beginning of the year, which achieved a "good start" and laid a good foundation for the bank to increase deposits.

In the process of serving customers, I am careful and inject brotherhood and friendship into my work, which makes the simple and boring service work colorful and truly embodies the concept of customer first. When a customer receives flowers from him on his birthday, he will be moved by this surprise. If the customer receives his short message when he is upset, he will definitely put his unhappiness behind him for a while and hold a little gratitude; And when the customer is unfortunately lying in the hospital bed, he will see him running up and down after he is busy ... Although everything is normal and simple, there are not many meticulous people like Chen Gang.

"The needs of customers are my job."

I have been engaged in credit and deposit work in banks for more than ten years, and I have a comprehensive ability to work independently. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reform of CCB at various stages. In order to fulfill my mission and complete the tasks assigned by my superiors, as the account manager in charge of several key customers, with the help of branch leaders and department colleagues, I boldly explored ideas, established the concept of customer first, recruited different customers, adopted different working methods, and strived to provide customers with the best financial services. In his own understanding of work, it is "the needs of customers are my work".

Open up new ideas, be brave in innovation and work creatively.

With the reform of China's economic system and financial system, the trend of customers choosing banks has been formed, and the competition among banks is becoming increasingly fierce. In terms of business development, you have me and I have you. In order to survive and develop in the competition, how to serve key customers plays a decisive role in our business development.

I think, as an excellent account manager, we should always pay attention to market research and market dynamics. Studying the market is to analyze the marketing environment, study the customers on the premise of grasping the objective environment, understand the operating rules of customers' funds through the research on customers, and strive to track the downstream funds from customers to our bank, so as to realize the "monopoly control" of funds from the source, realize the internal circulation of funds and consolidate our financial strength. This year, in one of his clients, the capital flow is relatively large. In order to make his own funds circulate in the body, he started from scratch, won the trust of the unit with high-quality service, and gradually found out the downstream units of the unit. Through many door-to-door contacts, all the infrastructure funds allocated by the unit have been opened in our bank. In addition, in July this year, when the municipal government asked the national treasury to collect and pay the account of the budget unit and transfer the funds to the commercial bank, he took the initiative to contact the door and successfully retained a customer to open an account in our bank.

For example, taking health and fitness activities as a clue, carrying out table tennis and badminton activities with customers not only pushed the communication with customers to a deeper level, but also broke the traditional public relations model and received very good results in the work. In September this year, when he had a friendly technical exchange with the relevant personnel of a real estate company, he learned that the customer was going to auction some of his properties, and he actively worked to transfer the auction money of 5 million yuan to our bank smoothly.

I have a strong sense of professionalism and responsibility in my work. I work hard and actively. I never pick and choose, and I don't pick heavy ones. I can try my best to finish every job on time and with good quality. In his daily work, he always insists on high standards and strict demands on himself, taking the overall situation into account, regardless of gains and losses. In order to complete various tasks, he sacrificed his spare time, gave up weekends and holidays, and used all the time and opportunities to serve customers, make friends with customers and be friends that customers would like to associate with. Through unremitting efforts, I handed in a satisfactory answer sheet in the work of 20 19.

Summary of Customer Finding Work Chapter IV

In the past year, this has really made me grow and improve a lot. I feel that many times I am moving in a stable direction. This is the situation in the past year. As an account manager of a bank, I have a great responsibility. I also felt a lot of pressure this year, but I adjusted my mentality and maintained a correct attitude at work. I continued to play well, and I summarized the work of this year.

At work, I always hope to create higher value and maintain the image of the bank. I also hope to continue to do related work in the happy stage, manage every employee well, always implement the principle of customer first, and ensure the interests of customers in the work. This is my salute as a customer. I believe I can do all these things well. Not everything can keep a good attitude, but I prefer to do these things well in my work. This is a professional quality that an account manager should have. I must keep a good attitude at work. I should always pay attention to these. Now, including the future, these are all worth thinking about. I also believe that I have the ability to do this well.

Furthermore, as a manager, my words and deeds must be standardized, because I influence all employees. I also believe that in the next stage of work, I can continue to deal with these related work. As a manager, I must set an example. I have been implementing this principle for a year, and this is always the same. I also believe that I can continue to handle these details in the next stage of my work. Continue to do a good job in related fields. I believe I can do a good job, and constantly improve the quality of service with the interests of customers as the center. Sometimes the job of a bank is to serve. In the new year, I will continue to implement the relevant regulations, improve the overall business level, be a qualified and excellent account manager, and contribute to the bright future of our xx Bank.

Although the past year has passed, I will continue to implement my work and handle the next stage. As a manager, I will do everything well in my daily work. I will treat my work more cautiously to ensure that the interests of every customer of our bank can be maximized and constantly improved in the current work. In my work, not everything can be ignored. Some things should be taken seriously. Looking back on my work in the past year, I have many feelings. I will make persistent efforts in my future work, keep the fine tradition of our bank, let everyone feel the joy of work and create more value for the bank.

Summary of Finding Customers Chapter 5

This year, the branch identified the business department as a "minefield", which is a bad thing and a good thing for our business department. This fully reflects the attention and concern of the party Committee and the president's office for the work of the sales department. Taking this as an opportunity, the business department comprehensively sorted out all the work and strengthened internal management.

1, attaches great importance to strengthening the management director's office ideologically, and a group of people set an example by themselves. As the saying goes, "it takes hard work to strike while the iron is hot." A group of people in the director's office took the lead in learning the system and operating procedures. Become a model of implementing the system and set an example for employees. He Jun, the director of internal affairs, is never careless about the business that needs authorization, and always carefully verifies the authorization.

2. Strengthen the ideological education of employees. First, convey the contents of the "mine-sweeping upgrade" activity to every employee, so that everyone knows it. The second is to eliminate ideological concerns and guide employees to actively cooperate with self-examination and self-correction to eliminate hidden dangers.

3 inspection and supervision in place, carefully control the requirements of "mine clearance upgrade". Every time the chief accountant and the back office director check according to the system, the problems found are limited to timely rectification. To achieve "iron face, iron core and iron fist" and promote employees to operate according to the system norms. The personnel of this battalion have changed frequently this year, but the inspection, supervision and handover can keep up in time to ensure a safe transition.

4. Pay attention to safety precautions. The work of "three defenses and one guarantee" has always been unremitting, and it must be talked about at every meeting. Adhere to the guiding ideology of "taking precautions to ensure safety" and strengthen the reconciliation between banks and enterprises. The report recovery rate is 86%. Through a series of measures and work, the accounting quality of the division has been greatly improved, and there has been a good situation in which there are no mistakes in the whole division for three consecutive months and no economic case safety accidents throughout the year.

After a year's hard work, the business department has formed a rope, and all employees have a good game of chess, unity and cooperation, and their enthusiasm for doing work and doing business is unprecedented. I believe that with the care and support of the Party Committee and the President's Office and the joint efforts of all staff, the business department will move towards a more brilliant tomorrow!

Summary of Customer Finding Part VI

Time flies like electricity, and 20xx years have passed in an instant. I worked hard and made continuous progress during my year as the account manager of the sub-branch. At the same time, my professional level has been greatly improved, and my thoughts have also made great progress. The work in 20xx is now reported as follows:

1.20xx years, under the care and guidance of the president and leaders of the branch, I became familiar with the new working environment in a short time. During my work, I seriously studied various financial laws and regulations, actively participated in various learning activities organized by banks, and constantly improved my theoretical quality and business skills. In the new working environment, work experience and marketing skills are lacking. In addition, the branch has newly established a foreign branch, so I have to increase the customer base first. In my work, I have been trying to win the support of customers for our business, expand the number of my own customers, collect information and seek support through high-quality service and professionalism in a short period of time, and successfully market a large number of high-quality customers and businesses, such as famous wine trading center, xx electric power industrial company, xx SME service center, etc. Although my book contribution is not great at present, I have saved hundreds of millions of yuan in deposits and loans to prepare for the future. By the end of 65438+February, personal accumulated deposits exceeded 22 million yuan, and the average daily income exceeded180,000 yuan, and new breakthroughs were made in payroll, ps merchants, notice deposits and other businesses.

Second, since I became an account manager, I deeply understand and feel the responsibility and mission of this position. The account manager is a business card for our bank to serve the public and a hub for customers to contact our bank. The way and manner of communication with customers represent the image of our bank. I have been learning communication skills, mastering communication methods, and treating work with the attitude that work is career, which is the way to run forward. Collect high-quality customer information from all aspects, keep abreast of customer trends, visit the bridge between customers, go down to enterprises and institutions, and go deep into customers. When there is no bus, take the bus, as always, rain or shine, and carry out daily maintenance for different customers, even SMS greetings, which represents our bank's thoughts for customers. Answering questions for customers with enthusiasm and patience, facing customers calmly with a relaxed attitude and a kind smile, conveying the information I want to know to customers quickly and clearly, communicating well with customers and achieving good results, and winning the general recognition of customers for my work. In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit the examination and filing materials in time. Accumulated loans in 20xx amounted to more than 33.5 million yuan, and the loans were collected on time by 64 1 10,000 yuan, among which none of the non-performing loans and non-performing credit occurred. At the same time, high-quality operating profits were obtained, personal compliance work was realized, and the safety of credit funds was ensured.

Third, the existing problems

In the past year, although I made some achievements in various aspects, I also clearly saw my own shortcomings.

(1) Not enough study. Facing the deepening of financial reform and the diversification of market economy, how to master the latest financial information and the development of our city sometimes can't keep up with the pace.

(2) Excavate the existing customer resources, select the best customer, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to the bank.

(3) further customer service, down-to-earth, improve work initiative, do more and talk less, and improve yourself in practice. I am trying to correct the above shortcomings.

Fourth, the direction of future efforts.

In the new year, I will make persistent efforts, pay more attention to the study and research of new laws and regulations, new business and new knowledge, improve my working methods, work hard actively, enhance my sense of service purpose, show great courage, show pioneering spirit, consolidate my business foundation, work hard in a higher and further direction, and solve all kinds of difficulties encountered in practical work with new work.

Summary of Customer Finding Work Chapter VII

All the work of 20xx has basically come to an end. Over the past year, I have been able to consistently be strict with myself and carry out practical operations in strict accordance with the rules and regulations formulated by the bank. With my efforts, I personally did not have a job accident in 20xx years. After completing various tasks, amateur savings were 6.5438+0.79 million yuan, marketing funds were 6.5438+0.5 million yuan, marketing national debt was 6.5438+0./kloc-0.0 million yuan, marketing insurance was 50,000 yuan, and marketing foreign exchange wealth management products was 220,000 yuan. 25 marketing financial account. There, I summed up my work in the past year.

First, strengthen study and improve their own quality.

Over the past year, I have been able to seriously study various financial laws and regulations, participate in various learning activities organized by banks with my heart, and constantly improve my theoretical quality and business skills. Especially after being an account manager in a personal financial center, you can successfully identify high-quality customers by asking more questions, learning more and practicing more. For example:10,21,Mr. Wang came to our bank to withdraw money. Chatting with him after queuing, I learned that he is an old customer of our bank and comes to the bank to handle business every day. Sincerely ask him to give advice to our bank and recommend him to open a wealth management account so that he can enjoy the service of ICBC's quality customers. He was glad to understand my recommendation and left his contact number. I query's deposit to him is around 800,000 yuan. A few days later, I called him and invited him to open a wealth management account in our bank.

As an account manager, I think I should not only be good at learning, but also be diligent in thinking. In June 165438+ 10, as a customer, I visited four commercial banks, namely Bank of Communications, China Construction Bank, China Merchants Bank and Zhongxing Industrial Bank, and saw the quality of their financial products and services. I was deeply impressed when I came back.

From the eye-catching quotation sheet of Bank of Communications and the publicity materials of various financial products, the excellent service of lobby managers and account managers, the RMB wealth management products of ZTE Industrial Bank and the green channel set up by China Merchants Bank for high-quality customers, I can see the gap between our bank and the lack of personal knowledge. After I came back, I made a systematic plan to learn business knowledge and theoretical knowledge, and suggested putting the fund quotation and publicity materials in place as soon as possible, which not only served customers but also played a good marketing effect.

2. Diligent and pragmatic, responsible for the development of the Bank.

Over the past year, I have worked in different positions, such as savings clerk and account manager. No matter where you work, you can stick to your post, love your post and devote yourself selflessly, and do your best for the development of our bank. As an account manager, I can actively collect high-quality customer information and fill in more than 90 high-quality customer information records.

As an account manager, everything I say and do represents the image of our bank. Therefore, I am strict with myself, considerate to customers, publicize our new products, new businesses and new policies to customers, and expand our popularity. When working in the savings office, I can cooperate with the office director to do the office work well, use the knowledge I have learned to do the maintenance and repair of office machines and tools, ensure the normal operation of the business, and thoroughly clean the office before business.

After the business is over, check the safety measures one by one, turn off the water and electricity, and then leave the office. Never received complaints from external customers. Usually, when customers have different views on our work, I can also explain clearly what customers don't understand, and finally satisfy customers. There are often workers and students from other places in the college who handle personal remittances. Some people can't even fill out the required receipts. Every time I will explain the filling method to them in detail and teach them word for word until they learn to do so.

When you leave, you should also tell them to keep a written receipt for the next remittance. Because every time they finish the remittance business, they will keep thanking me.

While doing my job well, I also use my years of savings experience to help other comrades. If comrades have any questions, I will answer them seriously. I will humbly ask old comrades if I have any questions. When dealing with business skills, I have a requirement for myself: a threesome must have a teacher, and those who can't learn must learn by all means. If you want to help others in your work, you must improve your professional quality.

Third, explore the market and find new growth points.

Only by constantly developing high-quality customers, expanding business and increasing deposits can efficiency be improved. I learned from friends that Mr. Wang is a big customer, but the company account is opened in CCB. Knowing that our task of saving money is heavy, let me publicize it and see if it can be transferred to our bank. Take the initiative to contact Mr. Wang to introduce various financial services of our bank, and also publicize the exclusive services of wealth management accounts. At the urging of my friends and me, I opened an ordinary account in the finance room of our bank the next day, saying that I would handle a wealth management account as soon as the funds were in place, and then put them in slowly. In order to do a good job in marketing and expand publicity, I contacted customers by phone and text message to introduce our new products and deliver promotional materials to publicize the functions and characteristics of our new products. Good results have been achieved.