There was a terrorist incident where the tour group went, and the tour fee was paid. If I don't go according to the contract, I need to refund the travel agency. What should I do? How to follow the brigade? I. Registration Procedures and Precautions To register for the tour group, you should personally go to the travel agency business department or registration point with valid documents; You should choose the itinerary that suits you; Clarify the items included in the tour fee; Sign a travel contract; Pay the tour fee and ask for the invoice, travel itinerary, instructions for joining the tour, compensation rules, etc. ; Confirm the departure time, place, name and contact information of the accompanying personnel. When registering, consumers should also know as much as possible about the service content and standards provided by travel agencies. Such as accommodation standards, traffic standards, tour routes and attractions, tour guide services, self-funded tourism projects, shopping times, and outbound travel also includes foreign exchange, passport and visa processing. In this way, if there is a "wrong goods" travel service, it will not be kept in the dark. Second, sign a contract, have fun with the group tour, and usually sign a travel contract with the travel agency when signing up. The contract components include: standard contract formulated by Guangdong Tourism Quality Supervision Institute, travel registration instructions and detailed rules of responsibility, travel itinerary, invoices, etc. When signing a contract, we should pay attention to whether all the components are complete and whether there is an official seal and the signature of the agent on the contract. Travel itinerary should include the service contents and standards provided by travel agencies, which is one of the strong evidences in case of tourism disputes. In order to deceive tourists and evade their responsibilities, some travel agencies do not sign travel contracts with tourists or delete some of the contents of the contracts, thinking that they have exploited the "loophole" of the law. In fact, when tourism disputes occur, as long as the evidence is sufficient and the requirements are reasonable, the tourism quality supervision department still defines the responsibilities of travel agencies and tourists according to the terms of the standard contract. But that doesn't mean it doesn't matter whether you sign the contract or not. After signing the contract, both parties will be more clear about their respective rights and obligations, which can avoid many minor frictions. In addition, everyone should abide by the travel rules when traveling, especially when traveling abroad. You know, the travel agency is not responsible for personal losses caused by violating the travel code. For example, when Mr. A was traveling in Thailand, despite repeated reminders from the tour guide, he still did not pay attention to keeping his personal belongings, resulting in a batch of jewelry being stolen from the guest room. According to the ruling of the tourism quality supervision department, the travel agency has provided standardized services, and the responsibility for the accident lies in Mr. A's failure to properly keep valuables according to the regulations, so his losses shall be borne by himself. If tourists intentionally violate the discipline and interfere with the normal operation of the team, the travel agency has the right to cancel their qualification to join the group and deduct the expenses and losses arising therefrom. In short, don't be afraid of trouble, sign a good contract and clarify your rights and responsibilities, and naturally life will be much easier. Third, insurance, you know? Most people know that travel agencies have the responsibility to buy insurance for tourists, but they know nothing about the minimum standard of insurance amount, the maximum compensation amount and the scope of insurance. According to the regulations, the minimum amount of travel accident insurance handled by travel agencies for tourists is: 300,000 yuan/person for outbound and inbound travel, 654.38+10,000 yuan/person for domestic travel and 30,000 yuan/person for one-day travel. Visitors can learn about the insurance coverage of travel agencies from the "insurance amount" column in the travel contract. If the insurance standard of the travel agency is lower than the above requirements, after the accident, the travel agency shall make up the compensation to the victim according to the maximum compensation amount. There was once a travel agency that offered to buy insurance for each tourist at the standard of 300,000 yuan when organizing domestic tours, but it did not actually take out insurance. A tourist drowned during the trip, and the travel agency had to "compensate" and compensate the family of the deceased for 300,000 yuan. The scope of compensation for travel insurance is clearly defined in the Interim Provisions on Travel Accident Insurance for Travel Agencies. There are cash, credit cards, securities, stamps, jewelry, documents, computer materials, animal and plant specimens, airline tickets, passports, antiques, calligraphy and painting, cosmetics, medicines and so on. It's not covered by compensation, so everyone should take care of them. For example, Mr. A mentioned above, because of the loss of jewelry, the insurance company will not make compensation. What if the price is adjusted and the registration of the tour group is extended, and everything is ready, just wait for the tour group? Not exactly. "There are unexpected events in the sky", and many people will encounter accidents such as delayed departure, withdrawal from the group, and national policy price adjustment before departure. Regarding the handling methods of tourists or travel agencies requesting to postpone or withdraw from the group, there are clear provisions in the registration instructions and responsibility rules for domestic and outbound travel. It is understood that the tourism supervision department will revise the detailed rules and increase the protection of tourists. As for the adjustment of travel agency fees caused by national policy price adjustment, there is now a clear and reasonable solution. According to the principle of Article 63 of the Contract Law, the travel agency leaves the group on schedule, and in case of national policy price adjustment, if the price increases, the tourists will pay the tour fare, and if the price decreases, the travel agency will refund the difference tour fare; The tour group shall be postponed at the request of the travel agency. In case of national policy price adjustment, the insufficient tour fee shall be borne by the travel agency, and the remaining tour fee shall be returned to the tourists. If the tour group is postponed at the request of tourists and is affected by the price adjustment of national policies, the tour fee is insufficient, and the tourists should pay it back, and the excess tour fee belongs to the travel agency.