The distance can be close or far, and the distance between people becomes closer by paying attention to the horizon. CITIC Bank's overseas financial business provides customers with a safe, convenient and warm "green channel", shortening the distance for students to travel overseas and pursue their dreams.
On the eve of the Spring Festival, the Overseas Financial Office of the Retail Department of China CITIC Bank Nanjing Branch received calls one after another.
Overseas financial US visa business is greatly affected by various policy adjustments. Xuzhou Branch, Shanghai Road Branch, and Jiangning Branch have called branches for help: "Customers' itineraries have been affected by the epidemic, the Spring Festival holiday has been postponed, and passports cannot be collected normally. Please support!"
CITIC Bank's green channel for passport issuance will be launched soon ! The Overseas Finance Office immediately checks the status of the customer's passport and confirms that the EMS express delivery with the passport is on the way. Affected by the Spring Festival holiday, regional EMS is on duty in turns and cannot guarantee the passport delivery time. After many twists and turns, the overseas finance office of the branch contacted the person in charge of the EMS region, expressing that the matter was urgent and requesting assistance in tracking the passport delivery status.
Every time a passport arrives, it touches the hearts of CITIC Bank employees. After the passports are delivered to the Nanjing branch, we will closely follow up and arrange for dedicated personnel to work overtime to sort out the passports. At the same time, according to the customer's travel time, we coordinate the rotating branches in Nanjing to assist customers in applying for passports, ensuring that every customer can get their passport smoothly and on time and embark on the road to study or work as scheduled.
Since the outbreak of the epidemic, CITIC Bank has actively ensured financial services during the epidemic prevention and control period, and immediately adjusted and optimized passport collection and embassy visa payment services in overseas financial services to provide customers with safe, convenient and warm services. "Green Channel". It is reported that CITIC Bank has established a three-level staff team at its head office and sub-branches. If customers are in urgent need of US and Singapore passports, they can call 95558 directly. More than 100 customer service staff on duty will directly contact the local branch to help solve the problem. In the event of cross-regional passport collection, each branch will quickly coordinate to immediately understand the customer's visa situation and do their best to help the customer get the passport as soon as possible.
In recent years, China CITIC Bank has continued to build an industry-leading comprehensive financial service system for studying abroad, launching a financial service scenario of "two cards, one signature, one remittance and one certificate" ("two cards" refers to escort debit card and VISA Easy Platinum Credit Card; "One Sign" refers to the "Global Sign" service; "Yihui" refers to the product of "Study Abroad"; "Certificate" refers to the credit certificate) is the core product system to meet the full-cycle financial needs of students studying abroad. In order to meet service needs, we carry out customer digital operations based on customer journeys to further enhance customer experience and continuously deepen the influence of CITIC’s overseas financial brand of “Go Abroad and Find CITIC”. As of mid-2023, CITIC Bank has 9.1517 million overseas financial customers, and the corresponding balance of assets under management has reached 1.54 trillion yuan.
Reviewer: Liu Yan
ID: jrtt Related questions and answers: What is the phone number of 95558? 95558 is the customer service number of China CITIC Bank.
Extended information: CHINA CITIC BANK, formerly known as CITIC Industrial Bank, was founded in 1987 and changed to its current name at the end of 2005. CITIC Bank is one of China's national commercial banks, headquartered in Beijing. The main shareholder is CITIC Corporation of China. Spanish Bank of Spain (Banco Bilbao Vizcaya Argentaria, S.A BBVA) spent 501 million euros (approximately HK$5.02 billion) to purchase a 5% stake in China CITIC Bank, and also has the option to increase its shareholding in China CITIC Bank to 10.07%. On April 27, 2007, CITIC Bank was listed on the Shanghai Stock Exchange. CITIC Bank is the seventh largest bank in mainland China, with total assets of more than HK$1.2 trillion, more than 16,000 employees and more than 540 branches. It is one of the six lines and three guarantees for Chinese financial stocks in Hong Kong. In July 2000, CITIC Bank, as the first domestic bank certified by the China Financial Certification Center, officially launched online banking services. On October 28, 2000, Changsha Xiangcai City Credit Cooperative was changed to CITIC Industrial Bank Changsha Branch. Comrade Hu Gang serves as Vice President and presides over overall work. In July 2001, CITIC Bank ranked 318th among the world's largest banks in the ranking of the British "Banker" based on Capital One. In the "Financial Strength Rating" of the famous international consulting company Moody's, China CITIC Bank won the highest rating among domestic commercial banks. In February 2002, CITIC Bank Hangzhou Branch was awarded the title of “National Advanced Unit for Financial Civilization Construction” by the Spiritual Civilization Construction Committee of the Central Financial Working Committee. In July 2002, the British "Banker" magazine ranked the world's 1,000 largest banks in order of tier one capital. CITIC Bank ranked 291st, entering the top 300 global banks for the first time. On May 9, 2020, the Consumer Rights Protection Bureau of the China Banking and Insurance Regulatory Commission reported that in March 2020, China CITIC Bank provided personal bank account transaction details to a third party without the authorization of the customer, violating the confidentiality of depositors. in principle. Our bureau will initiate the investigation process in accordance with relevant laws and regulations, and investigate and deal with it strictly in accordance with the law and regulations.