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Measures of the People's Bank of China for the Protection of Financial Consumers' Rights and Interests
1. What are the implementation measures for the protection of financial consumers' rights and interests of the People's Bank of China?

1, the corresponding internal use is:

(1) Laws and regulations formulated to protect the legitimate rights and interests of financial consumers, standardize the behavior of financial institutions in providing financial products and services, maintain a fair and just market environment, and promote the healthy and stable operation of financial markets;

(2) On September 1 day, 2020, it was reviewed and adopted at the 6th executive meeting of the People's Bank of China in 2020, and was released on September 15, 2020.

2. Legal basis: Article 1 of the Implementation Measures for the Protection of Financial Consumers' Rights and Interests of China People's Bank.

In order to protect the legitimate rights and interests of financial consumers, standardize the behavior of financial institutions in providing financial products and services, maintain a fair and just market environment, and promote the healthy and stable operation of financial markets, according to the Law of the People's Republic of China on the People's Bank of China, the Law of People's Republic of China (PRC) Commercial Bank, the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests and the Guiding Opinions of the General Office of the State Council on Strengthening the Protection of Financial Consumers' Rights and Interests (Guo Ban Fa)

2. What measures does the People's Bank of China take to implement the Measures for the Protection of Financial Consumers' Rights and Interests?

1, which is related to interest rate management;

2. Related to RMB management;

3. Related to foreign exchange management;

4. Related to the management of the gold market;

5. Related to fund management;

6. Related to payment and liquidation management;

7. Related to anti-money laundering management;

8. Related to credit management;

9. Financial marketing publicity and consumer financial information protection related to the above-mentioned first to eighth businesses;

10. Protection of financial consumers' rights and interests within the scope of duties of the People's Bank of China as stipulated by other laws and administrative regulations.