Inquiry method for personal cross-border remittances of Bank of China:

1. Since the remittance path, exact amount, and date cannot be confirmed, it is impossible to inquire from the remittance party. It is recommended that You make inquiries through the remitter and request the remittance bank to conduct a telegram inquiry on the grounds that the payee has not received the payment. The remittance bank will inquire from the original remittance route and provide the accurate remittance number, remittance amount and date. Bank of China will make the inquiry based on its original remittance path. Provide relevant information for effective query.

2. If you personally hold the remitter’s remittance certificate (containing the remittance path, amount, date and payee’s information) and your valid ID card, you can also go to the payee’s bank where the account is opened Inquiries can be made at the remittance counter. This method is applicable to situations where the funds have arrived at Bank of China. In this case, no inquiry fees will be charged.

To sum up, since it is impossible to confirm whether the money has arrived at Bank of China, it is recommended that you use the first method to inquire.

Due to differences in business in individual regions, please consult your account opening bank for detailed information.

The above content is for your reference, please refer to actual business regulations.

If you have any questions, please feel free to consult Bank of China’s online customer service.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GO APP to handle related businesses.