Unable to confirm the remittance path, exact amount and date, unable to query the sender. We suggest that you inquire through the remitter and ask the remitter to inquire by cable on the grounds that the payee has not received the money. The remitter will inquire from its original remittance path and will provide accurate remittance number, remittance amount and date. Bank of China will conduct effective inquiry according to the relevant information provided by it.

If you have the remitter's remittance voucher (including remittance path, amount, date and payee information) and your valid ID, you can also go to the remittance counter of the payee's bank to make an inquiry. This method is suitable for the case that the money arrives at the Bank of China, but there is an inquiry fee.