Customers of Bank of Communications use this service free of charge, but normal call charges are charged for telephone access.
Extended data:
Main business:
1. Business consultation: public information inquiry and financial business consultation can be handled. The public information includes: quotation, interest rate, special merchants, outlets, self-service equipment and brokerage information. Financial services include: Pacific card, savings, personal loans, personal foreign exchange, intermediary business and corporate business. The public can consult the various businesses of Bank of Communications through manual agent or automatic voice response. The Bank of Communications Customer Service Center is equipped with professional customer service staff and a complete knowledge base system to answer all kinds of questions raised by customers at any time.
Second, help hotline: help customers solve various problems and difficulties in handling banking business at any time. When customers handle banking business through various channels, they can ask the customer service staff for help through 95559 telephone banking. The efficient and professional customer service team of Bank of Communications will provide thoughtful service to customers at any time.
Third, self-service transaction: call 95559. Under the guidance of voice prompts, customers can conveniently inquire about their multiple accounts, transfer funds between registered accounts, and transfer funds to other people's accounts, and realize financial functions such as self-service payment, bank-securities transfer, lottery betting, loss reporting, foreign exchange trading, open-end fund trading, and stock trading.
The fourth is the suggestion window: accept customers' criticisms and suggestions on the acceptance of products, services and business of Bank of Communications, and give customers a satisfactory answer within the specified time. Bank of Communications has formulated a strict management process for handling customer suggestions and complaints, and 95559 will handle every criticism and suggestion put forward by customers in time. The Bank of Communications implements the responsibility system of first inquiry, and its suggestions to customers will be dealt with in time and replied as soon as possible, so as to ensure customers' satisfactory service.
Fifth, customer contact: banks actively contact customers by telephone, fax, etc. , and send all kinds of important notices, business promotional materials and product information to customers. 95559 will introduce the new products, services, preferential measures and incentive plans launched by Bank of Communications to customers in a timely manner in various ways, so as to bring preferential treatment to customers.
References:
Baidu encyclopedia -95559