Telephone customer service of China Bank is available 24 hours a day. Banks can't use telephone customer service to retrieve their user names without turning on their mobile phones.

China Bank's telephone banking services include: inter-account transfer, bank voucher service, collection and payment, financial information inquiry, personal account information inquiry, personal cheque guarantee payment, temporary loss reporting of passbook, password modification, personal firm foreign exchange trading, etc. Banking services such as time deposits, small pledge loans and reminder services will be launched one after another.

So if you don't turn on your mobile phone, banks can't use telephone customer service to retrieve your user name.

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Bidding procedure

1. You must go to China Bank Savings Branch to open an account for telephone banking service, sign the China Bank Telephone Banking Service Agreement, fill out the China Bank Telephone Banking Service Fee Application Form, and set the telephone banking service password. It will take effect immediately after the bank accepts it. Others cannot open a telephone banking service account.

2. You can select the sub-account of telephone banking service as required, but you must select at least one sub-account and enter the sub-account password. If you need to add service functions, you can fill in the application form for telephone banking service fees in our telephone banking service networking organization.

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