You haven't received overseas remittance for a long time, but the remitter has confirmed with the remitting bank that the remittance has been successfully remitted and the information is correct. It can be queried as follows: 1. Unable to confirm the remittance path, exact amount and date, unable to query the sender. We suggest that you inquire through the remitter, and ask the remitter to inquire by telegram on the grounds that the payee has not received the payment. The remittance bank will inquire from its original remittance path and provide accurate remittance number and date. 2. If you have the remitter's remittance voucher (including remittance path, amount and date, payee information) and your valid ID, you can also go to the remittance counter of the payee's bank to make an inquiry. This method is suitable for the case that the money arrives at the Bank of China, but there is an inquiry fee. To sum up, since it is impossible to confirm whether the payment has been made to BOC, it is recommended that you make an inquiry through the first method.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.