Tisch
Time passed quickly, and before I knew it, I ushered in the 20XX fiscal year. I have worked in XX shopping mall for many years. Times have changed, and I always cherish my choice-to be a qualified cashier. Although I am an ordinary cashier in XX shopping mall, I know that my every move and deed represents the image of XX shopping mall and XX, because the cashier is the window to serve customers and the representative of corporate image. Some people also say that the cashier's job is boring, working in the same cashier for several hours every day, collecting money, changing money and repeating the same work. But I said the cashier's job is sacred and I love it. Kind greetings and sweet smiles have brought customers closer to us. I remember someone said, "The harder the place, the more you can exercise your will and make people feel more fulfilled." The cashier's job requires sitting for a long time to handle the collection. Sedentary often leads to low back pain and cervical pain. Moreover, because a person is busy in his post for a long time, sometimes he will inevitably feel anxious. At this time, he needs to have a balanced spirit and be good at transforming seemingly difficult reality into a more acceptable environment through self-adjustment. For example, when there are few customers, he rubs his waist, moves his cervical vertebrae and pulls hard. All these can make you feel very comfortable, so that your body will not be too stiff, and because your body is energetic, it will greatly reduce and reduce bad feelings, so that although sometimes some customers will say mean things, I can still smile at them, because when you smile at customers, no matter how dissatisfied they are with us, their mood will be very sunny at this time.
Smiling is the most charming expression. Smiling costs nothing, but it can give a lot. When you smile, others smile back at you. Use your emotions to influence customers. We can do this because we love XX and this position. In our work, we will inevitably encounter some problems. Compared with this time, I will learn more from the old employees and communicate with the new employees, so that I can constantly enrich myself in my work and then grow up. Because I deeply know that to be a qualified cashier, we should not only have the spirit of hard work, but also be familiar with the cashier's business and process, as well as have good communication skills and a strong sense of service, just as the chairman said in the article "On Service", we should put service first and really do it well. Therefore, I must establish the business philosophy of taking customers as the center and serving customers wholeheartedly, and start from myself and small things to improve the service awareness and level. Treat customers and always do better. Let's melt in every "thank you" and every "hello"! Although I am just an ordinary cashier, I believe that as long as I dedicate my love for my career and my love for my post to my customers, demand myself with "rigorous, meticulous and realistic" standards in my work and improve my comprehensive quality, I will definitely occupy a place on the big stage of XX shopping mall in the future, because I always believe that my efforts will be rewarded.
extreme
I am very glad to have this opportunity to talk with you about some feelings and experiences in our work, and to be a good customer care provider with smiling service based on our own work. If you were a drop of water, would you moisten an inch of land? If you are a ray of sunshine, do you light up a little darkness? If you were a screw, would you stick to your post forever? This is a passage from Lei Feng's Diary, which tells us your potential and contribution no matter what position you are in! In fact, dedication is not harsh on anyone. You can't grow into a towering tree and become a pillar. You might as well be a grass and give a little new green to your youth. We can't embrace all rivers with a broad mind like the ocean, how can we not become a stream holding nectar for our land? You can't be a natural creature, so why not inherit the spirit of loving work and contributing to the development of tropical rain forest?
When people meet each other, the first impression is often formed in the first few seconds, but it takes a long time to change it. A good first impression comes from a person's appearance and speech, but more importantly, it depends on his expression. A smile is an expression that can leave a good impression, increase friendliness and communication, and make people happy. A person who smiles at you will show his enthusiasm, cultivation and charm, thus gaining people's trust and respect. So, do you smile in your daily life and work? Smile is the golden key to interpersonal communication. As a cashier in a bath club, a smile is a symbol of beauty, a reflection of warmth, and gives customers a spring-like feeling. When customers buy a satisfactory product with full joy, they can not only get quality service, but also gain trust from our smile. Cashier's work is not complicated but needs to be rigorous. When we devote ourselves to our work, we can't get the understanding and cooperation of others. Smiles fade away in our work as time goes by. Smiling is not only the most basic etiquette, but also allows others to see respect and goodwill from your smile. When we forget how to smile at customers, negative emotions begin to appear in our hearts, so we can't really think about customers, and conflicts with customers are easy to appear. In order to avoid the further development of contradictions, please think about the charm of smile and try to use the silent language of smile. Cashier's work is full of challenges and pressures, and our psychological problems under pressure for a long time are higher than those of the general population, so we urgently need a cheerful personality, a happy attitude towards life and a sincere heart.
A smile is a pleasant facial expression. It can shorten the psychological distance between people and create a warm and harmonious atmosphere for in-depth communication. Therefore, people compare the smile to the lubricant of interpersonal communication. Smiling seems to be a common and trivial thing in daily life and work, but it exerts a subtle influence on all colleagues and all customers. A good spiritual civilization in the tropical rain forest needs the joint efforts of every colleague. Cashiers are polite and know etiquette in cashier work, which will undoubtedly play an important role in the spiritual civilization construction of the whole shopping mall. Smiles reflect their inner openness, kindness and friendliness, not hypocrisy. It makes people naturally relax in communication and unconsciously shortens the psychological distance.
From now on, when you look in the mirror in the morning, give yourself a smile. When you go out to work in the morning, smile and join the hurried crowd. When we put on clean work clothes and say hello to colleagues and customers with a smile, you will find that your heart is full of happiness, and a happy day has begun. Let's be good customers' caring people with high-quality smile service every day!
Tisso
I am a supermarket cashier, dealing with banknotes and commodities every day and serving every customer. I have a good understanding of the ups and downs of this industry. I would like to take this opportunity to speak out and hope that more customers can understand our work and give us more support.
Working principle: the customer is always right.
May Day in XX was my first day at work. Although I have received formal training, I can suddenly face customers who are waiting in long lines and carrying goods. My mind is still a little confused because I lack "practical experience". The constant urging of customers made my heart beat drums and looked up at the long queue. I tried to stabilize my emotions, repeating the operating procedures during training, my mind became calm, and my hands and feet gradually became agile.
At this time, a middle-aged lady insisted that I give her 50 yuan less. I repeatedly recalled that the money was clearly given to her. But this customer didn't listen to my explanation and still insisted on his own opinion. In order to distinguish the true from the false, I had to stop working temporarily and let the foreman take me and her to the monitoring room to watch the video. The video shows that the money was indeed found and the customer stuffed it into his pocket. Although the customer apologized to me, I felt very wronged when I met such a thing at the beginning of my work, and my tears flowed down unwillingly. The foreman kindly taught me, "Everyone makes mistakes. Remember: at work, the customer is always right. "
Our duty is not only simple collection and payment, but also supervision.
Loss prevention: an important link in work
Although the cashier's job is to collect money and pay, it is also necessary to perform important loss prevention tasks. For example, when the actual price of goods does not match the printing price, it should be checked in time to understand the price difference of promotional goods. Once, a customer came to the cashier with a bag of apples with a marked price. When I scanned the price tag with a bar code gun, I found something was wrong. The price of apples weighing about four kilograms is only 1 yuan 6 jiao. I said to the customer, "Please weigh it again. It seems that the price is wrong. " The customer didn't understand: "Isn't this price already set? What do you think I did? " In order to dispel his concerns, I patiently explained that our duty is not only to collect money, but also to supervise the work. I hope you can understand and cooperate. In the end, the customer calmed down and weighed the goods again.
In ordinary work, I gradually realized the joy of serving customers, and more importantly, I learned how to communicate with people.
Experience: Serving people is fun.
It is not easy for an excellent cashier to be "busy without chaos" in his work. Especially on holidays, to receive hundreds of customers every day requires not only the cashier to have good psychological quality and the ability to deal with problems flexibly, but also to accurately answer customers' inquiries about various commodity prices. Two years' work practice has made me explore some cashier tips, such as children should pay carefully, young people should pay quickly and accurately, old people should pay patiently and don't argue when they hear complaints.
In fact, our work is difficult to do, and it looks boring and boring. But in ordinary work, I gradually realized the joy of serving customers, and more importantly, I learned how to communicate with people.
Professional standard cashier should be "four diligent"
Mouth service: usually, you have to take care of three customers. When receiving customers, you should say hello, sing songs, collect money and answer customers' questions in time.
Manual service: accurately scan the bar code, load the goods quickly, and complete each passenger list quickly and accurately.
Eye-catching: be clear about bundled goods and promotional goods at a glance; Whether the bulk goods are in conformity with the price list is clear at a glance. Do a good job in loss prevention supervision.
Foot attendance: customers need to replace goods when paying, and those who need the help of cashier should be replaced in time. Items placed in front of the cashier should be promptly reminded to be returned.