This needs to be discussed with the merchant, and the merchant agreed. If the merchant also declares that he can place an order and cannot return it, he can't unsubscribe.

2. How to deal with foreign returns?

Apply for Taobao Store 2 intervention, and upload the screenshot of the chat record with the seller to the voucher when applying for intervention. Just explain the reason for the refund.

When the buyer communicates with the seller, if the seller agrees to refund, it will definitely provide the buyer with the return address. The focus is on the screenshot of the address provided by the seller to the buyer. This is an important document. It's not the buyer, but the address provided by the seller is wrong. According to this voucher, Taobao will return the payment to the buyer.

In the case of return, the buyer must use the return address left by the seller in Taobao shop, and do not use the address provided by the seller easily. Even if the seller wants to change the address, he has to confirm it with the seller many times before sending it. When chatting, you must confirm with the seller, so that if it is wrong, the seller can. If it is not received, there will be proof that it is not the buyer's fault, but her fault.

In this case, Taobao official store 2 will protect the interests of buyers, so don't worry, Ma Yun said that customers come first.

3. How much is the freight for returning goods abroad?

If the return is rejected, the freight will be borne by you; If the return and refund cause harm to the customer, it shall be borne by the customer.

4. Return the goods abroad for declaration.

If the export goods are not declared tax-free and all returned, they shall apply to the competent tax authorities for tax refund vouchers for export goods that have been paid tax (no tax refund).

In the case of partial return, the taxable declaration amount "Tax Refund (Non-Refund) Certificate for Export Goods" shall be filled in, and after applying for the return certificate to the competent tax authorities, the returned quantity and amount shall be deducted from the quantity and amount of the export declaration form, and then the remaining refundable quantity and amount shall be used to apply for tax exemption and tax refund. At the same time, you should submit a copy of the tax refund certificate for export goods, and provide relevant electronic data and other relevant information, including

According to the Notice of the Ministry of Finance of State Taxation Administration of The People's Republic of China on the Policies of Value-added Tax and Consumption Tax on Export Goods and Services (Caishui [2012] No.39), the tax basis for tax refund (exemption) of export goods and services is determined by export invoices (special export invoices), other ordinary invoices or special VAT invoices for purchasing export goods and services, and special customs payment letters for import VAT. The basis of VAT refund (exemption) for the production of export goods and services (except the import and processing of transit goods) is the actual FOB price of export goods and services.

5. What are the taxes and freight charges for returning goods abroad?

After the refund is successful, the freight of eight yuan will be paid automatically. What does that mean? That is to say, the products you bought in Pinduoduo. The seller will buy you transportation insurance. After your refund is successful, the eight yuan freight is actually covered by freight insurance, and the insurance company will refund it to you.

At this stage, the buyer of return freight insurance only supports the goods that Taobao has no reason to return for 7 days, and the buyer can choose to insure when purchasing the goods. When returning the goods, the insurance company will refund the freight to the buyer within 72 hours after the refund is completed.

6. What should foreign customers do if they want to return the goods?

Export goods return processing program

1. If the goods have been declared for export, but the enterprise fails to declare the export tax refund, and the goods are returned in whole or in part, the competent tax refund department does not need to issue any certificates. Enterprises can go through the formalities of returning goods directly to the customs with the original declaration form of export goods (special copy for export tax refund). Two. If the goods have been declared for export, the enterprise has declared the export tax refund, and the goods have been returned in whole or in part, and the date of return is within one year from the date of original export of the goods, the enterprise shall handle the export tax refund certificate with the competent tax refund department, and accordingly go through the return formalities with the customs; 1. Handling of Tax Refund Voucher for Export Goods (1) If an enterprise returns goods to the customs for some reason after the goods have been declared for export, it shall apply to the competent tax refund department for Tax Refund Voucher for Export Goods and Foreign Return Voucher or Agreement with the following materials (return must be indicated) (3) Export Other materials required by the tax authorities for export invoices of export goods. The export goods of production enterprises can declare electronic data through the tax refund (exemption) system.

: the following situation 7. Foreign refunds are non-refundable.

Minutes: 1. If you have applied for a refund, and the seller fails to handle it within the specified time, don't worry, the system will agree to the refund by default; 2. If you have applied for a refund but the seller does not agree, you can modify the refund agreement or ask Taobao customer service to intervene to help coordinate the handling; 3. If the goods have been returned to the seller, but the seller refuses to refund, you can contact Ali Want Want to urge the merchant first, or pay attention to the automatic refund after the timeout; 4. The order transaction has been successful for more than 15 days, and the page cannot apply for after-sales. It is recommended to contact the seller for negotiation.

If you submit a refund application and the seller doesn't. I can't handle it. Please don't worry. I suggest you negotiate with the seller first. If you can't contact the seller or reach an agreement with the seller, you can refer to the following methods according to your order status: 1. If your order status is buyer paid, you will give the seller 48 hours to process your refund application from the time you apply for a refund: (1) If the seller agrees to the refund application within 48 hours, or always (2) If the seller orders a ship, your refund will be closed. If you need to apply for a refund, you need to resubmit the application. 2. If your order status is that the seller has delivered the goods or the transaction is successful, you will give the seller 5 days to process your refund application (3 days for virtual goods).

If the seller agrees to the refund application within the timeout, or does not operate all the time: (1) If you only apply for a refund, the refund is successful at this time; (2) If you apply for a refund, the return process will be started at this time, giving you 7 days to complete the return and fill in the return information. After you submit the return information, the seller's processing time will be determined according to the express way of your return. Express delivery 10 day, surface mail for 30 days and overseas direct mail for 20 days. If the seller fails to handle it within the timeout period, the refund is successful.

8. Supervision methods for returning goods to foreign countries

1. If the finished products exported by general trade are returned, the tax refund formalities shall be handled at the tax bureau first, and the customs declaration shall be made with the tax refund certificate. If not, please ask the tax authorities to issue a tax refund certificate, and then go to the foreign exchange bureau for verification with the export declaration form, verification form and re-entry declaration form. Documents: return agreement, original export return, and new import documents are not restricted if there are no special circumstances.

2. Return of finished products exported by feeding and processing methods; For the return of imported finished products, the return agreement, import documents, the original export return form, the manual for processing materials, and the relevant certificates of the national tax department and the foreign management department shall be provided; If the manual

3. Import and return without documents. Some products cannot be declared by the above methods due to export methods and other problems, and can only be imported by general trade and taxation. The import cost of general trade is more troublesome, so most of them choose to import and return goods from Hong Kong! This way, the cost is relatively low and the procedure is very simple. Just return the goods to Hong Kong, then give them to the courier company and express them in.

9. Can goods purchased overseas be returned?

Taobao refund prescription rules were changed, which took effect on August, 2020 10. Taobao sellers should pay attention. Let's take a look at the new changes in the refund rules in the following situations!

The family has paid, waiting for the seller to deliver the goods (the goods have not yet been received)

If the seller does not deliver the goods, it will be fully refunded (the goods have not been received). Refund application needs seller's confirmation.

Timeout point: within 24 hours from the time when the buyer applies for a refund, if the seller fails to click delivery, Taobao will notify Alipay to refund the buyer; If the seller clicks on delivery within 24 hours, the refund process will be closed and the transaction will proceed normally.

Buyers with good transaction integrity records apply for a refund, and sellers with agreed delivery time fail to deliver the goods within the agreed promised time; Or if the seller fails to make S payment within 48 hours after the buyer delivers the goods, and there is no delivery time agreed by the buyer and the seller, a refund application will be reached by default, and the refund application amount will be directly returned to the buyer.

The seller has delivered the goods, waiting for the buyer to confirm the refund application and waiting for the seller to confirm.

Timeout point: if the seller fails to reply to the refund application within 72 hours from the date of submission of the refund application, the refund application will be reached by default and the buyer will be refunded directly according to the agreement in the refund application.

The seller disagrees with the application and waits for the buyer to modify it.

Timeout: If the seller refuses to refund, the buyer has the right to modify the refund application and ask Taobao to intervene or confirm the receipt. If the buyer refuses to refund in kind for 5 days and in virtual for 3 days, the refund process will be closed and the transaction will proceed normally.

The buyer has received the goods, and the refund will only be made if it is not returned (no return after receipt). The refund application is waiting for the seller to confirm.

Timeout point: if the seller fails to reply to the refund application within 72 hours from the date of submitting the refund application, it will arrive at the refund application by default and enter the return procedure.

The seller disagrees with the application and waits for the buyer to modify it.

Timeout: If the seller refuses to refund, the buyer has the right to modify the refund application and ask Taobao to intervene or confirm the receipt. If the buyer fails to operate within 5 days after the seller refuses to refund, the refund process will be closed and the transaction will proceed normally.

The refund application is reached, waiting for the buyer to return it.

Timeout point: If the buyer fails to click Return within 7 days, the refund process will be closed and the transaction will proceed normally.

The buyer has returned the goods, waiting for the seller to confirm.

Timeout point: If the seller fails to confirm the receipt within 10 days after the buyer returns the goods by express delivery or 14 days after the return by surface mail, the seller will receive the goods by default and will undoubtedly return the goods directly to the buyer according to the agreement in the refund application.

The buyer has returned the goods, and the seller does not agree to the refund, waiting for the buyer to modify it.

Timeout: If the seller refuses to refund, the buyer has the right to modify the refund application and ask Taobao to intervene or confirm the receipt. If the buyer fails to operate within 5 days after the seller refuses to refund, the refund process will be closed and the transaction will proceed normally.

pay attention to

1. The buyer can apply for a refund from the time of payment;

2. The seller's delivery of the second item is overtime, and the transaction status is that the buyer has paid and is waiting for the seller's delivery. The following types of orders are not applicable:

1) Virtual, direct charge, fund, insurance, e-certificate, cash on delivery, pre-sale, installment payment and purchase (including purchase)

Step 4: The seller has 5 days to agree and reject the buyer's refund application. If the seller agrees to the return agreement, a return address will appear on the seller's page, and the buyer can return the goods according to this address. After returning the goods, please enter the refund page to fill in the return information.

Note: Buyers need to return the goods within 7 days. If the goods are not returned after the deadline, the refund will be closed and the transaction will continue after the timeout.

Choose a courier company for your return and fill in the waybill number. If there is no courier company for your return in the drop-down menu, please choose another one to fill in;

Reminder: Once the return information is submitted, it cannot be modified. If you have purchased the return shipping insurance before, please fill it in carefully.

Step 5: After confirming that the information is correct, click the Submit Return Information button, and the return information is submitted successfully. The seller has 10 days to confirm. If the overdue seller fails to handle it, the system will automatically refund it to the buyer.

10. How to return foreign products?

In America, you can return things you are not satisfied with.

1. As long as it is purchased through regular channels, it can be returned with the receipt within one month.

2. Different shops have different rules. The more expensive things, the shorter the return time, some within half a month.

3. If you buy something in the United States, you can return it within 30-90 days (the specific arrival time will vary), and the clerk will win the case. A receipt is required for returning goods. If not, you need to see how the payment was made at that time. If it is a credit card, you can ask the clerk to check the records. Generally no problem. If it's cash, it can't be refunded. That is, a full refund, and the money collected at that time was refunded. If the style you bought is discounted, you can only return it at the discounted price.

According to American law, if you are not satisfied with shopping anywhere in the United States, you can return it with a receipt within one month. There is no reason for any store to refuse to return the goods, but you can have no receipt and I can't return them.