Which is better, the lobby manager or the teller? Banks are common things in our lives. There is no difference between the banks in the streets and lanes, and I can't tell the composition of the staff inside. Let's share with you which is better.
Which is better, the lobby manager or the teller? Lobby manager 1. The general annual salary ranges from10.5 million yuan. Salary has a lot to do with your job. If you can grasp the customer's situation well and give reasonable guidance, you can get a good commission. The general annual salary ranges from10.5 million yuan.
The lobby manager of the bank is a post of the bank, and it is also an important link for the banking industry to improve financial services and service quality. The position of bank lobby manager involves a wide range of business contents, requires familiarity with almost all banking businesses, and requires high comprehensive quality.
The position of bank lobby manager involves a wide range of business contents, so this position should be familiar with almost all banking businesses and require high comprehensive quality.
Extended data:
Education and training: bachelor degree or above in economics, finance and other majors.
Work experience: at least 3 years working experience in banking, familiar with various financial products and understanding relevant financial policies; Have good affinity, communication skills, organization and coordination skills and the ability to analyze and solve problems.
Career development path:
The lobby manager of a bank is generally developed by the comprehensive teller of the bank after accumulating some work experience, so as to cultivate the ability to resist pressure and enhance communication and challenge.
The future development direction can be branch presidents or some specialized business managers.
Which is better, the lobby manager or the bank teller? These two occupations are similar. The treatment is the same. To put it simply, the lobby manager is the receptionist, and the teller's words are mainly for business. It's just a different division of labor
Responsibilities of the bank lobby manager:
(1) service management;
(2) send away customers;
(3) business consultation;
(4) differentiated services;
(6) low counter service;
(7) collecting information;
(8) Mediation of disputes;
(9) maintaining order;
(10) Work requirements;
(11) Periodic reports.
Teller's responsibilities:
The front desk teller is responsible for the counter business operation, inquiry and consultation directly facing customers; The back-office teller is responsible for customer-oriented inter-bank, bill exchange, internal accounting and other business processing, as well as the follow-up processing of front-office business such as audit, confirmation and authorization. The front desk teller who provides services to customers independently and assumes corresponding responsibilities must conduct self-examination, self-discipline and self-control at his own risk; When the full-time reviewer carries out the lag review according to the regulations, the front desk teller and the reviewer must clarify their respective responsibilities, restrict each other and share the risks.
Which is better, the lobby manager or the teller? We must first find out what a teller and lobby manager are.
The so-called teller refers to the staff working at the counter inside the bank. Divided into front desk teller and back desk teller. The front desk teller is mainly responsible for the operation, inquiry and consultation of the counter business directly facing customers. The back-office teller is mainly responsible for the handling of inter-bank banking, bill exchange and internal accounting, as well as the follow-up processing of front-office business such as audit, confirmation and authorization.
Bank lobby manager is an important link for the banking industry to improve financial services and service quality. The position of bank lobby manager covers a wide range of business.
The difference between a teller and a lobby manager is mainly reflected in the job content and job requirements.
First, the job content is different.
The cashier's job is:
1. Handle foreign deposit and withdrawal and interest-bearing business, including entering computer accounts, printing vouchers, passbooks, certificates of deposit, cash receipts and payments, etc.
2. Handle the settlement and custody of business cash, and register the teller's cash register;
3. Handle the receipt and custody of important blank vouchers and valuable documents such as business certificates of deposit, passbooks, and register important blank vouchers and valuable documents;
4. Responsible for all kinds of business seals and personal seals of this counter;
5. Roll over counter accounts, print bills, clean up important blank vouchers and valuable documents for checking cash and balance on duty, check business seals, seal boxes with * * * under the supervision of comprehensive tellers, handle handover procedures, and hand over accounting materials such as vouchers to comprehensive tellers.
The lobby manager's job is:
1, to assist in the management and supervision of banking affairs, and to correct violations of standardized service standards;
2. Collect market and customer information, tap key customer resources, and establish long-term and stable relations with key customers;
3. Send away customers, ask customers' needs, guide and answer customers' business, handle customers' opinions, resolve conflicts and reduce customers' complaints;
4. Introduce bank wealth management products and provide financial advice;
5. Maintain the sanitary environment, maintain the business order, report the abnormal situation in time, and safeguard the funds and personal safety of banks and customers;
6, record the work log and customer resource information book (key customers), arrange personnel.
Second, the different job requirements
The post requirements of teller are: college degree or above, 1 year or above working experience; Familiar with bank counter management and daily operation, familiar with national laws and regulations and foreign exchange management policies; Fluent in Mandarin, and the speed of inputting Chinese characters and numbers by computer meets the requirements of relevant posts; Holders of "anti-counterfeit certificate" are preferred.
The requirements for the lobby manager are: bachelor degree or above in economics, finance and other majors; At least 3 years working experience in banking, familiar with various financial products and related financial policies; Have good affinity, communication skills, organization and coordination skills and the ability to analyze and solve problems.