2. It has funds suitable for its business activities (if it is operated within the scope of provinces, autonomous regions and municipalities directly under the Central Government, the minimum registered capital is 6,543.8+0,000 yuan; In the whole country or across provinces, autonomous regions and municipalities directly under the central government, the minimum registered capital is 6,543,800 yuan) and professionals;
3, feasibility study report and related technical solutions;
4. Necessary sites and facilities;
5. Have the reputation or ability to provide users with long-term services;
6. No major illegal acts within three years.
7. Other conditions stipulated by the state. 1. Letter of introduction from the company applying for the call center business license.
2. Business license of the head office enterprise as a legal person
3. Branch business license
4. Capital verification report.
5. Copies of the ID cards of legal persons and shareholders.
6. The company's financial report shall include balance sheet, cash flow statement and profit and loss statement.
7, the company organization and its functions, the main technical personnel and management personnel.
There shall be no less than 10 technicians and managers.
Application materials for call center business license
8. Relevant materials prove that the company's credit bank call center solution 1, complete client access mode.
Including telephone Ⅳ r access, remote terminal access, human agent access, WEB access, etc.
2. Diversified business service applications
As a comprehensive application platform, the system coordinates, organizes and manages various internal service function modules and supports various service applications.
3. Load balancing of system business modules
Due to the dynamic changes of customer application requests in the system, the load of business modules corresponding to various backgrounds will be unbalanced. Some service modules may have heavy tasks due to more customer requests, and the system can dynamically adjust the status of such service modules according to the load.
4. Platform-based system architecture
The system can use the graphical service generation environment to generate new services. The platform architecture and modular business structure enable the system to support new business conveniently and dynamically.
5. Perfect system management and service monitoring functions.
The system platform and all application modules have powerful system management and supervision functions, including unified parameter table, operation record statistics table, error analysis, workflow, statistical analysis and early warning. 1, switch 2, digital trunk 3, Ⅳ R4, fax 5, seat
Third, the system function
6.5438+0 Telecom Function
Telecommunication functions include: message queuing mechanism, automatic voice response, automatic interchange between Ⅳ R and seats, seat interconnection, caller ID, automatic call back, manual call back, automatic fax reply, seamless monitoring, incoming call interception, mandatory leisure indication, traffic statistics, etc.
2 accounting service function
2. 1 bank card service
Bank card services include: balance inquiry in the card, details inquiry of the current day, details inquiry of recent events, unauthorized inquiry, balance inquiry of savings account in the card, points consumption value inquiry, oral loss report of bank card, password modification of telephone banking center, details fax of recent events, etc.
2.2 Bank card transfer business
Bank card transfer business includes: card transfer, card transfer to savings, card transfer to term, card transfer notice, card transfer to current account, savings account transfer, term account transfer, withdrawal notice transfer, account cancellation notice transfer, current passbook transfer, pledged loan, loan information inquiry, etc.
2.3 Business of the Company
Corporate business includes: account balance inquiry, subsidiary ledger inquiry and historical details inquiry.
3. Intermediate business function
3. 1 Bank-Securities Transfer
Bank-securities transfer business includes: securities fund transfer card, securities fund transfer card, bank card balance inquiry, securities fund balance inquiry, current day transaction details inquiry and fax current day transaction details.
3.2 Waihuibao
Foreign exchange treasure business includes: foreign exchange transaction inquiry single real-time exchange rate, foreign exchange transaction inquiry full real-time exchange rate, foreign exchange transaction inquiry account balance, foreign exchange transaction inquiry account deposit details, foreign exchange transaction instant transaction, foreign exchange transaction self-service transaction inquiry password, foreign exchange transaction fax account details, foreign exchange transaction merger transaction, foreign exchange transaction deferred transaction, foreign exchange transaction pending transaction, foreign exchange transaction cancellation transaction, foreign exchange transaction inquiry pending transaction and foreign exchange transaction two-way pending transaction.
3.3 Agency business
Agency business includes: collecting and remitting local telephone charges, mobile phone charges, water charges, electricity charges, paging charges, Internet access charges and Unicom mobile phone charges.
4. Online calling function
The functions of online call include: online consultation, synchronous browsing and whiteboard conversation.
5. Financial information services
Financial information services include: business introduction, deposit interest rate inquiry, loan interest rate inquiry, foreign exchange rate inquiry, charging rate inquiry of various businesses, distribution inquiry of business outlets and special merchants, introduction of new business varieties of banks and application cards.
6. Seating service
Manual agent can not only complete accounting service function and intermediate business function, but also have its own special function. Specific business includes:
6. 1 integrated services
Comprehensive services include: customer complaints, customer suggestions, customer praise, customer reservation, business consultation, inquiry by subject, inquiry by business type, consultation notebook registration, business assistant processing, customer consultation processing result input, and customer complaint processing result input.
6.2 Customer information
Customer information includes: modifying customer signing information, modifying savings entrustment information and modifying credit card entrustment information.
6.3 monitor seat
The monitoring seats include: assignment notification tasks, business consulting statistics, customer complaints statistics, and agent service statistics.
6.4 service record query
Service record query includes: query complaint record, query suggestion record, query praise record, query reservation record, query consulting service record and query business service record.
7. Expand business
From the access mode, the bank call center not only supports the dial-in of telephone or fax machine, but also supports the dial-up connection of customers through computers and modems.
7. 1 corporate banking function
Corporate banks are mainly aimed at corporate customers. The company dials into the CTI platform through computers and modems, and the CTI platform is connected to the front-end computer system of the enterprise bank to complete the company's audit, transfer or bookkeeping functions. Specific business includes:
The functions of an enterprise bank include: inquiring about the balance of local and foreign currency accounts, inquiring about subsidiary ledger, inquiring about deposit and loan interest rates, inquiring about foreign exchange quotations, inquiring about corporate account remittance, transferring money in different places, applying for bills of exchange, repaying principal and interest, and paying wages on behalf of others.