This occurs because the materials are not provided in full.
For Western Union remittances from American customers, we need to provide:
1. The Chinese name of the remittee.
2. Remittance Monitoring Number (MTCN).
3. The valid ID number of the collector.
4. The name of the beneficiary bank and bank card account number.
Extended information:
Remittance inquiry method
For Chinese receiving users, please check the remittance status.
Telephone inquiry, free inquiry 800 number at China Western Union Company.
Western Union customer service usually requires the remittance monitoring number MTCN, the country/region of the remitter, the remitter's full name, the remittance currency, the amount and the payee's full name. The above information is correct and withdrawals can be made from Western Union partner banks.
Check the status of your remittance
You can also call the China regional hotline to find out the status of your remittance.
To inquire about the direct deposit remittance service (Western Union only provides this remittance service from Singapore to China), please call the China regional hotline.
Notes:
1 In some countries/regions, remittance services are not yet available and customers can only receive remittances. This is network data as of December 31, 2009.
2Subject to applicable telephone provider charges, if any.
3a) Recipients who use the direct deposit remittance service for the first time need to call the China service hotline to verify the sender’s information (such as the sender’s name, remittance monitoring number and the country from which the remittance is sent) and the remittance recipient. personal information (such as the name, phone number and bank account information of the remittance recipient).
b) The first direct remittance transaction usually takes 24-72 hours to reach the remittance recipient’s bank account, but it is limited by the time for the remittance recipient to confirm the necessary information with the China service hotline, the bank’s opening hours, bank and local holidays, and other restrictions.
c) The remittee’s name and bank card account information provided by the remittance sender must be completely consistent with the remittance recipient’s information recorded by the bank upon arrival. If the information provided does not match, or the sender provides incomplete or illegible bank information or bank card number, the remittance will not be able to reach the bank card account. In this case, Western Union will refund the remittance amount to the sender but will still charge a remittance fee.
d) If the remittance recipient is required to verify his or her necessary information but does not verify the information before 4:00 pm China time on the third banking working day (from the date of the remittance), the remittance will be cancelled. reject.
e) When using the direct remittance service to remit money to different bank card accounts (including different card accounts in the same bank), the remittance recipient needs to call the China service hotline to verify the necessary information for each different bank card account.
f) Western Union or its partners will not notify the sender and receiver that the remittance has been transferred to the designated bank card account.
4 If it is a remittance abroad, in addition to the handling fee, Western Union will make a profit from the exchange difference generated when converting local currency into foreign currency.
Baidu Encyclopedia - Western Union