2022 Personal Quarterly Work Summary 1
In, under the leadership of the district party committee and the district government, our bureau thoroughly studied and practiced Scientific Outlook on Development, closely focused on the central work of the district party committee and the district government, and conscientiously did a good job in the management, guarantee and service of government affairs in accordance with the work objectives and practice set at the beginning of the year, which provided a strong guarantee for promoting the construction of a world garden city and the normal, orderly and efficient operation of government organs. According to the requirements of the district Committee, the work of our bureau in the first quarter of _ _ is summarized as follows.
First, strengthen the work style construction and improve the service level.
(a) to further improve the work style of cadres. In accordance with the requirements of the centralized education activities of the "two inspections and two upgrades" style of the district Committee, we will comprehensively strengthen the construction of work style and efficiency. Issue a consultation form for work style construction activities, and solicit opinions from six aspects: ideological style, organizational discipline, work style, work efficiency, service guarantee, honesty and self-discipline; And set up a "suggestion box for collecting people's feelings" to open the hotline of people's feelings. The main person in charge of the unit earnestly fulfills the responsibility of "one post and two responsibilities", conscientiously implements the regulations and requirements of the central, provincial, municipal and district party committees on the construction of cadres' work style, and strictly demands, educates, manages and supervises the overall cadres, carries out work to improve the work style in stages, and strives to build a cadre team that can think, plan and act.
(2) Strengthening the building of a clean and honest party style. Focusing on leading cadres, we will carry out in-depth education on ideals and beliefs, views on power, and honesty in politics, and gradually improve the system. First, insist on using the system to manage people, affairs and power. Strictly implement the relevant provisions of leading cadres' honesty and self-discipline, give full play to the binding role of the system, and do a good job in implementing the responsibility system for building a clean and honest party style. The second is to improve the institutional system. Actively promote the process of procurement according to law, improve the operating procedures of agreed supply and fixed-point procurement, and the rules and regulations such as the Integrity Practice System of the District Government Procurement Center and the Financial System of the Procurement Center to standardize the government procurement management; Improve the financial management system and standardize the financial operation behavior.
The second is to work around the center and perform their duties seriously.
(1) Do a good job in daily management to ensure the efficient operation of organs.
First, actively do a good job in reception. Successfully completed the Lantern Festival fireworks party, the Apricot Flower Festival, the first international cherry blossom culture festival in Chengdu (Qingbaijiang) in _ _, as well as the joint research group of national ministries and commissions, the secretary, vice chairman Zhang Ningsheng, Hong Kong and Macao members and his party, and other central, provincial and municipal leaders and guests from all over the country 4 1 batch, and successfully completed various reception tasks.
The second is to do a good job in conference service management. Complete 109 large-scale conference service and 264 small-scale conference service. Successfully completed the centralized signing ceremony of the work meeting of the district committee, the work exchange meeting of directors of Chengdu urban (city) and county government offices, and the first international cherry blossom culture festival in Chengdu (Qingbaijiang).
The third is to strengthen the management of canteens. Send someone to the canteen, strengthen management, enrich the variety of dishes, improve the quality of dishes and improve the service attitude. Strictly control food safety and enhance food hygiene and safety awareness. Do a good job in serving breakfast and Chinese food for district leaders.
The fourth is to standardize the management of official vehicles. The first is to do a good job in the "three fixed points" of vehicle management. Entrusted the government procurement center to invite tenders, and implemented "three fixed points" for official vehicles in the whole region, and identified two insurance units, three maintenance units and two refueling units. The second is to standardize the management of reception vehicles. Reasonably arrange dispatching, register and use reception vehicles, guarantee major events and lead official vehicles, and send vehicles for more than 400 times. Third, we have handled 19 vehicles, 2 vehicles have been transferred, 1 vehicle has been scrapped and cancelled, and vehicle passes 13 vehicles have been issued for the township, street, district-level party and government organs and institutions.
Fifth, improve the level of environmental services. The first is to maintain order. Strengthen the order management of the compound, implement credit card management for vehicles entering and leaving, and set the number of cars parked at fixed points. The second is to ensure purification. Carry out all-weather sanitation and cleaning of the office area, and implement dynamic management to ensure that the office area is clean and hygienic all year round. The third is to protect greening. Improve the grade of plants, increase the maintenance times and the number of potted plants, and rent more than 1000 potted plants.
Sixth, strengthen the comprehensive management of social security. First, strengthen the management and skills training of the security team and improve the quality of security personnel. Strictly implement the guard registration system, the hospital inspection and cleaning system, the responsibility system for safe production and the responsibility system for comprehensive management of social security. Second, facilities and equipment such as fire hydrants and fire extinguishers should be inspected regularly to eliminate potential safety hazards and ensure that the equipment is always in good working condition. The third is to do a good job in the safety and security of letters and visits, major events and big holidays to ensure the safety of organs without accidents.
(2) Establish low-carbon institutions and comprehensively promote institutional savings.
Focusing on the Work Plan for the Construction of Low-carbon Economic Development Experimental Zone in our region, our bureau will improve the energy-saving and emission-reduction mechanism and build low-carbon institutions. First, do a good job in the statistical work of water, electricity, gas and oil in the organs and units of the whole region. Second, do a good job in purchasing the list of energy-saving products and equipment, and strictly implement the relevant state regulations on compulsory procurement or priority procurement. 3. On March 3 1 day, the work exchange meeting of directors of government agencies in Chengdu city (city) county was successfully held in our district. The theme of the conference is to build a conservation-oriented institution, which is of great significance to promote and accelerate the construction of low-carbon institutions. Our bureau will strictly manage, reduce energy consumption expenditure, do a good job in energy-saving transformation, advocate paperless office, and promote the construction of low-carbon economic pilot zone in our region.
(three) the implementation of government procurement, saving financial funds.
The procurement budget of the district government procurement center in the first quarter was 57.8802 million yuan, the actual procurement amount was 5436 1.5 million yuan, and the saving amount was 35 1.87 million yuan, with a saving rate of 6.08%. Compared with the same period of last year, the scale of centralized government procurement has increased significantly, and the procurement of major projects such as the Cherry Blossom Festival series has been completed with high quality and efficiency, without any mistakes or complaints.
(4) Fully guarantee the first International Cherry Blossom Culture Festival.
According to the unified arrangement of the preparatory group for the first international cherry blossom culture festival in Chengdu (Qingbaijiang), we will actively do a good job in reception services. First, hold a special work meeting, formulate a reception work plan, and implement the responsible person. A working group headed by Director Xin Li has been set up, which consists of vehicle parking support group, on-site reception group, lounge support group, restaurant coordination group, hotel coordination group, material support group, security group and etiquette service group, making every effort to do all kinds of support work during the event. Second, more than 90 staff members were transferred from government agencies and institutions in the whole region to form a reception team, and professional etiquette teachers and military instructors were invited to conduct targeted etiquette and queue training for the reception staff, which improved the basic quality of etiquette guidance and reception services for the reception staff. The third is to train government drivers on traffic safety knowledge, strengthen their awareness of safe driving, and ensure driving safety during the Cherry Blossom Festival. The fourth is to rationally allocate personnel and materials to ensure the successful completion of the reception tasks during the opening ceremony and activities of the International Cherry Blossom Festival. Fifth, actively do a good job in the reception service of "Happy China Tour".
(5) Actively prepare for the National Mountain Bike Championship.
One is to do a good job in the national mountain bike championship (Chengdu? Qingbaijiang station), our bureau is responsible for the logistics support of the athletes' village and has formulated the work plan of the athletes' village. The working group consists of front desk service group, room service group, catering service group, reception service group, competition management service group, equipment support group, food hygiene supervision group, safety support group and medical service group. Second, strengthen coordination and communication with other units, and complete the preparatory work such as supporting renovation of the athletes' village, outsourcing of restaurant room service, vehicle security, and hotel liaison. Complete the training of service personnel and canteen personnel in the Athletes' Village before putting them into use, do a good job in the daily management and reception of the Athletes' Village, and ensure the smooth completion of the logistical support for the tournament.
2022 Personal Quarterly Work Summary II
A quarter of the work has been finished. Under the guidance of the leaders and the unremitting efforts and persistence of all the staff, the tasks of last quarter have been basically completed. The specific work is summarized as follows:
1. Receiving and handling of customer complaints. During this year, we have used departmental regular meetings or communication meetings, special training and other forms to train floor managers in terms of company return and exchange regulations, complaint handling skills, fine case analysis, etc., focusing on standardizing their own reception forms and services, so as to standardize complaints, reception etiquette, reception process, processing results, floor reception, records and other aspects. In August this year, the company arranged for me to train the front-line foreman's complaint skills. After careful preparation, I took out the art of handling customer complaints, which was well received by the grassroots management. Through this training, the ability of grass-roots managers to handle complaints has been improved.
Second, improve service quality. First of all, we think it is not enough for the company to improve its service quality. Therefore, at the beginning of the year, we set up a part-time duty manager on the floor, who is the director of the floor, to cooperate with us in checking the daily behavior norms of employees on each floor and strengthen the strength in store inspection. In the second quarter of this year, the service office led the commodity department to carry out team building. Department cadres are responsible for the on-site management of their departments, and problems can be dealt with in time, which is more conducive to the management effect from the aspects of employee acceptance and cooperation. We have established a store manager training system, tracked sales, replaced employee service quality tracking cards, and established a full service management file. For employees who violate discipline for more than six times in the whole year, we will suspend their qualifications, conduct training, and re-apply for employment procedures, so that all employees can establish a sense of crisis and comprehensively improve service quality, thus creating a service environment.
Third, five supermarkets, strict inspection system, put forward the inspection focus on the floor. Daily inspection site, the service room manager on duty should be diligent. Timely feedback and communication with the department on the problems found, issue rectification notices, propose rectification deadlines, and check and follow up, so that all kinds of problems found can be solved in time (but some problems have not been implemented, mainly hardware problems, and we will follow up through on-the-spot inspection notices), and put an end to the passive situation of talking but not doing.
Four, the business skills and professional level of the manager on duty. We have made a systematic training plan for the shortage of the manager on duty, and regularly carry out training on commodity knowledge and professional knowledge. The trainer is the manager on duty in our department. We make use of our weaknesses and make up for them through training.
Five, the scope of personnel management inspection is comprehensive and institutionalized. Bring the management of second-line and first-line employees into the synchronous track of daily supervision and management. In accordance with the company's relevant rules and regulations, treat cadres equally, strictly implement them, be fair and just, do not favor one over the other, achieve transparent supervision and inspection, standardize management, and put an end to the problem of different implementation standards. We have also formulated a rectification notice to rectify the problems found in time, which has greatly improved some of our work. Moreover, we have stepped up the inspection of on-the-job cadres, from twice a day to four or six times, so that managers in various departments have a sense of self-discipline.
Intransitive verbs actively cooperate with the company to complete various tasks. From participants, executors, planners to organizers, there are duty managers in service offices everywhere in the company's large-scale activities, who can complete all the work put forward by the company in a timely, comprehensive and quality-guaranteed manner, and have achieved certain results, which have been recognized and affirmed by company leaders and human resources leaders.
Summing up the work of the service office, although it has made some achievements and been recognized by the leaders, the progress of the work is still slow. There is still a certain distance between the professional quality of personnel and the level of the manager on duty. Moreover, most departments are new employees, their professional quality is still relatively low, and their experience in handling customer complaints is still relatively lacking. There is still a certain distance between them and the large shopping centers in developed cities in terms of service quality. In the future work, we will strive to improve the quality of personnel, improve work efficiency and satisfy customers.
2022 Personal Quarterly Work Summary 3
_ _ Sub-branch implemented the competitive employment system for product managers in the first quarter of 20__, aiming at improving the competitiveness of various products of Cangzhou Branch, and at the same time enabling young employees to get exercise and enhance their sense of responsibility at work. I am fortunate to be one of the nine product managers. In the peak season marketing of 20 10, Dongguang Sub-branch adhered to the development idea of the international department of Cangzhou Branch, and focused on the three themes of "customer expansion, product innovation and business compliance", striving for progress steadily and constantly improving. In the peak season marketing in the first quarter of 20__ _, all indicators of international business have achieved good results. The following points can be summarized:
I. On indicators
1. Indicator: In the first quarter of 20 _ _ _, in terms of the activation of balance of payments customers, Dongguang Sub-branch planned to complete 15 households, actually completed 18 households, and the planned completion rate was 120%, ranking third among county institutions, second only to Nanpi Sub-branch and Huanghua Sub-branch. Among the newly opened foreign exchange accounts, Dongguang Sub-branch planned to complete 3 households and actually completed 9 households, with a planned completion rate of 300%. County institutions ranked second after Suning. In terms of balance of payments, Dongguang Sub-branch planned to complete US$ 4 million, and actually completed US$ 3918500, with a planned completion rate of 97.96%, ranking seventh in the county.
2. Indicator analysis: Through the unremitting efforts of all employees of Dongguang Sub-branch, the overall business indicators of Dongguang Sub-branch's international business are remarkable, and the activation of revenue and expenditure customers and the opening of foreign exchange accounts are in the forefront, with good results, which are inseparable from the correct leadership of the bank and the concerted efforts of Qixin's entire Dongguang Sub-branch team in Qi Xin. At the same time, I also found my own shortcomings. Balance of payments has always been a shortcoming and congenital deficiency of Dongguang Sub-branch. Lack of support from large income and expenditure households and insufficient effective customers are the key factors that restrict the balance of income and expenditure of Dongguang Sub-branch and even the long-term development of international business.
Two. About Dongguang Branch
1. The development of our international business.
From 20__, the number of international customers has increased from 3 at the beginning to 55 now, and the balance of payments has increased from tens of thousands of dollars at the beginning to 20__, 65,438+0,400.56 dollars. For Dongguang Sub-branch, which has only been engaged in international business for two years and the local international trade is not very developed, the development speed is not fast, and such achievements cannot be separated from the correct leadership of our bank and Dongguang Sub-branch. Adhering to the working idea of international business of Cangzhou Branch, the Bank started from small households under the unfavorable conditions of lack of large international balance of payments, actively expanded the packaging machinery industry, strived to safeguard international balance of payments customers, highlighted the advantages of our international balance of payments products, consolidated the customer base, and tapped more and more valuable international balance of payments customers.
2. The shortcomings of our international business.
(1) The local international trade is not very developed, which is the inherent deficiency of our international business. In addition, large local income and expenditure households have settled in other banks, and their business has remained stable, making it difficult for banks to get involved, which has become a restrictive factor for the development of banks' international business.
(2) The overall international business quality of our employees is not high. Because the bank has not been engaged in international business for a long time and the overall number of employees is small, there is a serious shortage of skilled and proficient personnel in this business. Improving the professional quality of employees and cultivating international business talents have become the top priority of our international business development.
Three. About business compliance
Because the bank has not been engaged in international business for a long time, the quality of personnel is uneven, the business foundation is weak and the experience in handling business is insufficient. In addition, the actual business is complicated, and there are various problems in handling similar business, which has brought profound lessons to banks. Faced with the complicated and changeable internal and external business environment and increasingly strict regulatory policies, the Bank inspected the compliance of foreign exchange business within its jurisdiction in view of the problems that the regulatory authorities pay attention to and repeatedly commit, so as to find out and fill gaps and promote learning. Strengthen the real compliance audit of foreign exchange business of sub-branches, strictly implement the principle of exhibition industry, carefully audit and standardize operations, and further enhance the awareness of policy execution and compliance management.
Fourth, about self-development.
As an enterprise teller, I was ordered at a critical moment and had the honor to become an international business manager. In the process of handling international business, my love for international business has flowed into my blood, and glory and brilliance are integrated. I will keep such a good opportunity in mind and continue to make the international business of Dongguang Sub-branch bigger and stronger. Thank the leaders of Dongguang Sub-branch for giving me this opportunity again!
2022 Personal Quarterly Work Summary 4
20__, in the first quarter, there are many things worth remembering, especially the role of product manager in e-banking. I am honored that the leader gave me the opportunity to successfully compete for the position of product manager of e-banking. I felt pressure from the beginning of the game, that is, from then on, I had a hard time with myself. I must work hard, seeking nothing but nothing. In the first quarter of 20__, under the correct leadership of the leadership team of Dongguang Sub-branch, and with the joint efforts of the employees of the whole bank, Dongguang Sub-branch achieved good results in e-banking business. The results are gratifying, but the process of work is even more memorable.
1, target customers with precision marketing system.
In the era of big data, the effective use of data is the main direction and means of obtaining customers for big retail business in the new era, and it is also an indicator light to improve customer maintenance effect. Learning a new generation of precision marketing system makes me sigh how decadent "big data" is, and marketing has entered the era of precision guidance since then. Through the new generation of precision marketing system, the target customers of e-banking development are locked, which avoids blind hitting the wall and lays the foundation for the development of e-banking.
2. Fast learning and effective communication are compulsory courses for product managers.
The book "Enterprises with Internet Thinking" vividly illustrates the importance and necessity of fast learning and effective teaching: the number of Nimitz-class aircraft carriers in the United States is generally more than 5,000, and this floating city has to replace all the shipborne personnel with new ones every four years, and it must be able to operate stably in any harsh meteorological environment. The turnover rate of aircraft carrier members is very high, so the normalization situation is that everyone is doing one thing, learning one thing and teaching the third. In this way, the aircraft carrier has become a continuous learning organization, and the mutual teaching between people in the organization has formed a superposition effect. Even if all components are replaced every four years, it will not cause any damage or influence to the safe operation.
The difference between the duties of product manager of e-banking and that of my own teller is that I have to effectively communicate to every colleague while studying the related products and policies of e-banking. How to upload and publish accurately has become a more important part of the product manager's work. In this sense, in the face of new products, new ideas and new policies, doing, learning, teaching and observing have become the normal work of product managers, and knowing how to do, learn and teach is the necessary skills of product managers.
3. Organize competitions to stimulate the marketing potential of the team.
As a product manager, you should know that no achievement can be achieved by one or two people, and the strength of the team is endless. Therefore, how to stimulate team morale, stimulate team spirit and tap the marketing potential of the team is particularly important. In order to motivate all employees of Dongguang Sub-branch to promote e-banking with everyone learning, everyone using and everyone marketing, Dongguang Sub-branch organized a number of competitions in the first quarter to encourage all employees to participate in e-banking product marketing, which achieved twice the result with half the effort.
The first quarter has ended, which means that the role of product manager of e-banking has expired. However, in the following work, I will still push myself as a product manager, serve everyone well, and contribute my meager strength to the development of e-banking business in Dongguang Sub-branch.
2022 Personal Quarterly Work Summary 5
Starting from the first quarter of 20__ _, I kept in mind the responsibilities of serving leaders, service agencies and the masses, stood firm despite difficulties, and did all the work well. The work of this quarter is summarized as follows:
First, strengthen study and constantly improve ideological and political quality and professional level.
As a comprehensive office, the township party and government office has many responsibilities, trivial work and complicated work. This requires that the office staff must have a high ideological and political quality and professional level to be competent, otherwise they will not be able to carry out their work and attend to one thing and lose sight of another. Since the beginning of this year, I have earnestly studied the party's principles and policies and constantly improved my ideological and political quality; Seriously study business knowledge such as official document writing and how to do office work. Through the study, I think my political quality and professional level have been greatly improved, and all the work has been carried out in an orderly way and achieved good results.
Second, strengthen exercise and do well the tasks assigned by the leaders.
In the first quarter of 20__ _, I always insisted on being strict with myself, worked hard, earnestly completed all the tasks assigned by the leaders, and tried to do my job well.
1. Seriously cooperate to complete the change of the village "two committees". From the end of last year to February this year, our township held a general election for the "two committees" of the village. In the election process, from the election of village committees and voter registration to the pre-selection and formal elections, we have carefully organized and deployed according to the principle of "strictly handling affairs according to law, being well-founded everywhere and resolutely plugging loopholes", so that every step and every detail are not missed. I participated in the pre-election propaganda work, the production of winning numbers, the production and distribution of votes during the election, and the counting of votes after the election, and completed all the work of distribution seriously and responsibly.
2. Construction of spiritual civilization. I am mainly responsible for the materials of spiritual civilization construction. Since the first quarter, the following activities have been carried out in the construction of spiritual civilization in my hometown: actively organizing the 1 1 th "Citizen Moral Construction Month", earnestly studying the spirit of the document, and arranging and deploying centralized activity plans; Carry out the first moral model selection activity in Wushtala Township; Actively organize and participate in the "One Cup per Day" spiritual civilization knowledge contest, spiritual civilization construction and the "3. 15" international quiz on consumer rights and interests; Mobilize to participate in the "Spring March Lei Feng Spirit" reading essay contest. At the same time, we should conscientiously do a good job in preparing for the establishment of spiritual civilization organs at the autonomous region level, complete the decomposition of the responsibility system for spiritual civilization, and prepare various materials step by step.
3. The work of the Youth League Committee. Mainly assist the full-time deputy secretary to do the self-construction and basic work of the group, and be responsible for the daily work such as volunteer service activities. Since the first quarter, the Youth League Committee has mainly carried out the following activities: organizing young volunteers to participate in the volunteer service activities of learning from Lei Feng and patriotic health day activities with the theme of "learning from Lei Feng for youth and strength"; Seriously organize the "into youth" activities.
4. Other jobs in the office. At the same time, it is also responsible for meeting notice, venue layout and office daily work. Office work can be said to be a service work, which requires both external and internal services. In the work, we should do "three diligence", that is, oral diligence, hand diligence and foot diligence: when receiving people's visits and handling affairs, we should take the initiative to ask if there are any matters that need to be handled, and we should patiently explain to them or help contact the handler when encountering the proof materials that cannot be done; When collecting and sorting out materials, fully and accurately understand the development of all aspects of work, timely summarize and report to the leaders.
Looking back on my work in the first quarter, I have made great progress in thought, study and work, and I have grown a lot, but I am also clearly aware of my own shortcomings: First, my theoretical study is far from in-depth, especially my ability to apply theory to practical work; Secondly, at work, my work experience is relatively shallow, especially when I spend too much time in the office and too little time in the village, which leads to insufficient research and understanding of the situation, which has a certain impact on my work and is not conducive to my growth as soon as possible; Thirdly, at work, there are many people who take the initiative to report to the leaders and ask for instructions. Relatively speaking, there is less time to give advice and find ways to the leaders.
In the future work, I will develop strengths and avoid weaknesses, overcome my own shortcomings, study hard, work hard, be proactive, grow up at an early date, do a better job, do more things for the people and make more contributions.
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