It depends on the reason why the foreign exchange account is frozen. Under normal circumstances, foreign exchange accounts will not be frozen casually, and will only be frozen if they encounter illegal transactions. Or some black platforms freeze investors' accounts at will, so as to require investors to increase illegal activities such as funds or deposits. If so, don't be deceived.
If the account is frozen, you only need to submit the relevant information, and after passing the customer service review, it can be unfrozen. The registered identity information can be the identity certificate used when registering Tenpay, or the screenshot of the complainant's real and valid ID card. Need a screenshot of the front and back of the new ID card. Proof of fund source of account balance, proof of fund source of account balance, bound mobile phone number, contact number and effective contact number of complainant. Records of the time and place of the latest installation of certificates, and the time and place of the latest installation of certificates (provinces and cities).