Bank customer service is not like a physical department. A department is responsible for a business, and customer service basically needs to know all the businesses. Because customers only call a phone number, you should know all the financial knowledge of bank customer service, not operators, savings, corporate banking, loans, foreign exchange, wealth management, bank cards, credit cards, funds, stocks, gold business, offshore business, insurance and so on.

Bank customer service work content

1. Under the leadership of the competent department of the company, be fully responsible for the content and overall work of the customer service department and lead the employees of this department to perform their duties.

2. Make a reasonable departmental work plan, and lead departmental employees to complete the work plan on time with good quality and quantity.

3. Responsible for the planning, organization, implementation and assessment of business training in this department, as well as the guidance, inspection and assessment of the daily work of employees in this department.

4 responsible for the follow-up and handling of major complaints and complaints from important business households within the jurisdiction.

5. Assist the leaders of the property company to establish a good working relationship with relevant government departments such as housing management, streets, urban management, public security and neighborhood committees.

6, practice strict economy, control the expenditure of this department, and ensure that it does not overspend.