If you need to report the loss of your debit card orally, please bring your valid ID card and your lost debit card to any branch of our bank.

After the debit card reported the loss orally, I found the card but forgot the password. If you forget your password, you can't cancel the oral report of loss. You need to verify the identity of the cardholder online, report the loss and reset the password, and then cancel the oral report of loss.

(Answer time: September 26th, 202 1. In case of business changes, please refer to the actual situation. )